General Trends Impact on Retail Industry and HR Manager

This report analyzes the general trends that impact the retail industry and the professional career of HR managers. It discusses the effects of globalization and technology on HR and the retail sector. It also highlights the key skills, knowledge, and expertise required by HR managers in the retail industry.

CAREER VIEWPOINT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
ANALYSIS AND APPLICATION.................................................................................................3
General trends that impact on retail industry or on my professional career as Human resource
manager........................................................................................................................................3
Skills, knowledge and experience required by Human resource manager in retail sector .........4
EVALUATION................................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES
..........................................................................................................................................................7
APPENDIX .....................................................................................................................................7
INTERVIEW QUESTIONS .........................................................................................................12

INTRODUCTION
Retail industry include combination of various activities related to selling of consumer
able goods to customers so that their household and personal needs can be fulfilled in best
possible manner. Human resources manager is responsible for planning and organizing people in
the firm so that several tasks can be completed in smooth manner. The main aim of this report is
to understand the way general trends impact on retail industry and what are the skill required
related to specific professional. So, this report has included crucial information related to trend
and key skills required by Human resources manager to performed diverse range of task and
contribute in growth and success of firm.
ANALYSIS AND APPLICATION
General trends that impact on retail industry or on my professional career as Human resource
manager
External environment is dynamic in nature or ever changing that directly impact on
particular profession as well as industry. There are numerous trends in external environment that
are affecting professional career such as human resources manager as well as retail industry. So,
from both secondary and primary research, it can be stated that the changes or trends impact on
human resources are globalization and technology (Machado, 2018). Such as:
Globalization: It is one of the trends that has affected on human resources profession in retail
industry as with globalization companies are planning to expand their business in order to earn
more profitability. HR manager with globalization must have various skill and capabilities to
understand culture, value and policies of different countries in order to handle individual that
belong to various countries. Thus, Hr manager in retail sector while formulating strategies and
policies needs to considered preferences of people that belong to different culture in order to
motivate them to work hard for benefits of organization. Moreover, globalization has lead in
providing more opportunities for post of HR manager in companies with an motivate to handle
and manage range of people working in the firm (Hitka, Lorincová and Ližbetinová, 2017).
Therefore, it can be stated that HR profession and retail industry has been affected by
globalization to certain extend.
Technology: There are numerous development and updatation in technology that has directly
impacted on retail industry as well as human resource's profession. With upgradation in
technology companies operating in retail sector have tried to make the best use of them to

delivered quick and better services to customers. Moreover, HR manager must have skills to
make use of digital or information technology to gathered relevant information of employee
performance, productivity and attendance with firm. Therefore, development in technology has
impacted HR to developed skills to adapt to them so that it can get higher success in future
circumstances (Harney, Dundon and Wilkinson, 2018). The respondent has also specified that
technology has affected on HR manager professional as they have to make use of new
technology in order to attract and communicate information to various employees.
Skills, knowledge and experience required by Human resource manager in retail sector
Human resources manager plan several strategies related to recruitment, selection and
retention of employees in the organization. The manager also decide training and development
program in order to enhance existing skills and capabilities of people so that various task of
company can be easily completed. From the secondary as well as primary research conducted,
there are key skills, knowledge and experienced required by HR manager. Such as:
Five personal skills: These parts specific about several personal skills required by individual in
order to apply for HR manager in any reputable organization for better professional career. The
five personal skills needs to be present in individual can be illustrated as follows:
 Communication Skills: An individual in order to apply for post of HR manager must
have good communication skills to easily share information with range of people working
in the firm. Furthermore, these skills will helps manager in coordinating diverse
individual toward common goals by specifying them about their particular roles and
responsibilities in the company (Bal and de Jong, 2017).
 Strategic workforce planning: The another personal skills which is required in HR
professional is strategic workforce planning skills that helps in identifying number and
type of people required and the way they can be selected in the organization. Likewise
The respondent of primary research has also illustrated that HR manager must have skills
to identified number of people will be required in near future to completion of task.
 Digital technology skills: For profession of HR manager digital technology is also one
the skills that needs to be present as it helps in maintaining strong relationship with
employees. Such as HR manager by making use of digital technology can gathered and
stored useful information about candidate thereby take right decision for betterment of
company.

 People management skills: The applicant for HR manager must also needs to have skills
related to management of diverse range of people so that they can be motivated to work
effectively (Kavanagh and Johnson, 2020). Thus, it will help in better understanding of
people need, identifying the way they can be fulfilled for better outcome.
 Analytic: From the primary research, there are few respondent which has specified that
HR manager must analytic skills in order to manage, interpret and take better decision by
making analysis of data. Thereby analytical skills contribute HR manager in making right
decision related to selection and improvement of performance of employees by making
use of data.
So, overall it can be stated that all these are five key skills that need to be present in
individual to apply for the post of Human resources manager in any organization.
Two areas of knowledge and expertise: The primary and secondary research helps in finding
that individual must have knowledge and experience in specific field to get applied for the post
of HR in any reputable organization. Such as:
Recent trend and development: The Knowledge and expertise required by HR manager is what
is happening in the external environment so that it can be used in order to formulate effective
strategies. So, Hr manager must have complete knowledge about recent trend in society in order
to motivate employees to work hard for success of organization (Caldwell, 2017). Such as
compensation provided by other competitors to their employees will helps it in setting wages and
salary it need to pay so that individuals are happy to work for organization.
Knowledge about digital technology: Secondly, it can be stated that manager must have
knowledge and expertise in digital or innovative technology in order to effectively handle several
operations of business. Individual that have better knowledge about innovative technology can
easily complete all task related to Human resources' management. Such as advertisement in
different medium, screening of application and selection of the best possible candidate as HR
manager in specific company.
So, these are two pertaining knowledge and expertise which needs to be present in
individual to apply for the position of HR in any reputable organization performing its function
in retail sector.

EVALUATION
From the study it can be evaluated that there is vacancy of HR advisory manager which
is responsible for performance management in Tesco that is operating in retail industry of United
Kingdom. The job role is of my interest as there are various skills and knowledge that are present
in me that are required by Human resources manager in order to complete its respective task
(Tesco careers, 2021). Such as I have people management and communication skills that helps
me effectively sharing information about company to various employees. I have also People
management skills which helps me in handling and managing numerous individual within firm.
Furthermore, I am interested because I also have good command on digital technology that will
helps me in managing performance of employees that are working in the firm.
Moreover, it can be illustrated that the post of HR manager is related to the industry as
well as profession of my choice as I am interested to work in Tesco. So, the company has
recently post an vacancy of HR performance management thereby right individual can be
attracted and selected for growth and benefits of firm. As per my view, this job opportunities
needs to be considered by others, as there are various companies in retail sectors that are unable
to manage people in the organization. Therefore, there are various demand or vacancy of HR
manager in firm to handle diverse range of people that are performing different function in
company.
At last, it can be stated that the job role is futuristic, as there will be demand of HR
manager in numerous companies in order to manage large number of employees so that several
operations can be easily completed. Therefore, I have decided to pursue my career as HR
manager in Tesco company to get experience as well as enhance my existing skills.
CONCLUSION
From the above report it can be concluded that general trends impact on profession or
industry that helps in identifying key skills that needs to be present in HR manager. Moreover, it
can be summarized that HR manager needs to have better knowledge and skills to handle people
so that company can easily promote its operations in retail sector of United Kingdom.

REFERENCES
Books and journals
Bal, P. M. and de Jong, S. B., 2017. From human resource management to human dignity
development: A dignity perspective on HRM and the role of workplace democracy.
In Dignity and the Organization (pp. 173-195). Palgrave Macmillan, London.
Caldwell, C., 2017. Understanding kindness–a moral duty of human resource leaders. The
Journal of Values-Based Leadership, 10(2). p.8.
Harney, B., Dundon, T. and Wilkinson, A., 2018. Employment relations and human resource
management.
Hitka, M., Lorincová, S. and Ližbetinová, L., 2017. MANAGER´ S DATA IN HUMAN
RESOURCE MANAGEMENT FROM THE PERSPECTIVE OF THE WORK
POSITION. Acta Oeconomica Universitatis Selye, 6(2).
Kavanagh, M. J. and Johnson, R. D. eds., 2020. Human resource information systems. SAGE
Publications, Incorporated.
Machado, C., 2018. Organizational Behaviour and Human Resource Management: A Guide to a
Specialized MBA Course. Springer International Publishing.
Online
Tesco careers, 2021, [Online]. Available Through:
<https://www.tesco-careers.com/jobdetails/239168>.

APPENDIX

INTERVIEW QUESTIONS
What are trends that are impacting on HR professional as well as retail industry?
 Globalization
 Technology
What are key skills and knowledge required by HR manager?
 People management
 Analytical
 Digital skills
 Communication skills
What are knowledge and expertise that are required by HR manager?
 Knowledge of recent trends
 Expertise in digital technology