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Research Project Description Formulation and Recording a Research Project Outline Specification

Carry out sustained research investigation and provide evidence against assessment criteria.

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Added on  2019-12-18

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RESEARCH PROJECT TABLE OF CONTENTS TASK 13 1.1 formulate and record possible research project outline specifications 3 Title 3 Background 3 Aim3 Objectives 3 Research questions 4 1.2 identify the factors that contribute to the process of research project selection4 1.3 undertake a critical review of key references 4 1.4 produce a research project specification 5 1.5 provide an appropriate plan and procedures for the agreed research specification 6 TASK 26 2.1 match resources efficiently to the research question or hypothesis6 2.2 undertake the proposed research investigation in accordance with the agreed

Research Project Description Formulation and Recording a Research Project Outline Specification

Carry out sustained research investigation and provide evidence against assessment criteria.

   Added on 2019-12-18

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RESEARCH PROJECT1
Research Project Description Formulation and Recording a Research Project Outline Specification_1
TABLE OF CONTENTSTASK 1.................................................................................................................................................31.1 formulate and record possible research project outline specifications.......................................3Title...................................................................................................................................................3Background.......................................................................................................................................3Aim...................................................................................................................................................3Objectives.........................................................................................................................................3Research questions............................................................................................................................41.2 identify the factors that contribute to the process of research project selection.........................41.3 undertake a critical review of key references.............................................................................41.4 produce a research project specification.....................................................................................51.5 provide an appropriate plan and procedures for the agreed research specification....................6TASK 2.................................................................................................................................................62.1 match resources efficiently to the research question or hypothesis............................................62.2 undertake the proposed research investigation in accordance with the agreed specification and procedures..................................................................................................................................72.3 record and collate relevant data where appropriate....................................................................9TASK 3...............................................................................................................................................113.1 use appropriate research evaluation techniques........................................................................113.2 interpret and analyse the results in terms of the original research specification......................113.3 Make recommendations and justify areas for further consideration........................................164.1 use an agreed format and appropriate media to present the outcomes of the research to an audience..........................................................................................................................................17References..........................................................................................................................................182
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TASK 11.1 formulate and record possible research project outline specificationsTitleAnalyse the impact of quality of services provided by an enterprise on the customer satisfactionlevels: a case study on Hilton hotels.BackgroundThe current research report is emphasises on the qualitative aspects of an entity in order tocreate larger impact on increasing or decreasing the levels f the customer satisfactions. The qualityof the services offered by an entity is important as catering the needs and the expectations of thecustomers is the primary motive of the business (Wong, 2017). Customers are regarded as mostimportant people in the lives of the business who uplifts the current condition of an entity. Theresearch report focuses on identifying the capabilities and existing weaknesses in order to improvethe quality of all the services offered to the variety of clients. For a service industry meeting needsof the clients is a one step towards the achievement of their desired aims and targets.Hilton hotel are required to conduct swot analysis in order to determine their capabilities andstrengths in order to cover up their deficiency which is suppressing the image of an entity. Thishotel is regarded as one of the largest earning entity in the hospitality industry which is recognisedfor meeting the higher expectations by catering their quality oriented services (Kavitha and Ramesh,2017). The testing of the quality of services will help in improving their current status of all theservices by adding creative touch in the services. The creative touch can be due to the latesttechnology that helps in attracting wide number of customers towards the business of Hilton hotelas all the customers retain with their business due to the changes adopted b an entity. The externalchanges are taken into considerations in order to grab higher market opportunities as this wouldhelp in maintaining the higher market share among all the existing competitors. The biggestcompetition faced by this entity is from the Marriott international which is dealing their business ona global level by bringing latest changes in their business by amending their current services.Aim“To determine the impact of quality service offered by an entity on the customer satisfaction levels:a case study on Hilton Hotel”ObjectivesTo analyse the concept of customer satisfaction in businessTo ascertain the factors affecting customer satisfaction levels3
Research Project Description Formulation and Recording a Research Project Outline Specification_3
To investigate the impact of quality oriented services on the customer satisfaction levelsTo determine suggestive ways in order to improve the quality of services on the customersatisfaction levelsResearch questionsWhat is the concept of customer satisfaction in business?What are the factors affecting customer satisfaction levels?Determine the impact of quality oriented services on the customer satisfaction levels.Suggestions some ways in order to improve the quality of services on the customersatisfaction levels.1.2 identify the factors that contribute to the process of research project selectionConducting a research project is vast taken by an entity owner in order to ascertain all theiravailable weaknesses in order to improve their skills and the capabilities. The primary motive ofconducting a research is to stress on suppressed aspects which will determine the success for anentity owner (Customer Satisfaction, 2017). The current focus of the report lies on analysing thefactors of Hilton hotel in improving their quality of the services as this directly affected thecustomer satisfaction levels. Customers are the important entities which are required to be satisfiedby the business as this will affect their business tenure in order to remain ahead in the race ofbusiness.Resources are used as supporting actors that helps in completing the overall researchconducted by the researchers. Financial resources is basic requisite of starting the research as thecompensation of the researcher appointed is essential in order to obtain the important facts andfigures in accomplishing the desired aims and targets of an entity. Human resources are otherimportant resources that support the owner in accomplishing smaller tasks and duties in order tosupport the overall aim of the business.1.3 undertake a critical review of key referencesAnalyse the concept of customer satisfaction in businessAccording to the study of Grisé and El-Geneidy, (2017) which suggest that customersatisfaction is used as one of the important marketing tool in which an entity focuses on the tastesand preferences of their customers. The needs and the expectations of the customers are fulfilled bydeveloping products or services according to their demands as their major objective is to gain theirtrust and confidence. It is that important point in which surveyors will conduct market survey inorder to gather important facts and figures in order to achieve the desired aims and targets of anentity in relation to the expectations of all the customers. In the current report the Hilton will tries to4
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