Case Study on Professional Skills

PROFESSIONAL SKILLS,
PORTFOLIO, CASE STUDY

Table of Contents
INTRODUCTION...........................................................................................................................1
1.1 Problem.................................................................................................................................1
1.2 causes of conflict...................................................................................................................1
1.3 Ways to avoid conflict..........................................................................................................2
1.4 Ways to mange the conflict...................................................................................................2
TASK 2............................................................................................................................................3
2.1 Introduction and rationale.....................................................................................................3
2.2 Scope.....................................................................................................................................3
2.3 Acceptable behaviour............................................................................................................4
2.4 Unacceptable behaviour........................................................................................................4
2.5 Informal resolution................................................................................................................4
2.6 Formal investigation..............................................................................................................4
TASK 3............................................................................................................................................5
a) Servant leadership...................................................................................................................5
b)Ways to resolve conflict through servant leadership...............................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
The professional skills are the necessary set of competencies that are required in the field
of profession. These skills are time management, leadership, communication etc. For a leader, it
is necessary to have the skills of managing the team, leading them in an efficient way, solving
their grievances etc. (Arnold and Boggs, 2015). the present report is based on a case study where
attempt is made to reflect the professional skills of a leader.
1.1 Problem
In an organisation there are three man who do their work effectively and achieve higher
profit and great success. After some time, their was some problem in between Sam and John.
The problem is they both are jealous about their individual success and they are blaming each
other to stole their clients and serving services. So, in that situation one is generating higher
targets and second one has feel complex. This problem is rendering an impact on the whole
performance in there they does not concentrate on their performance. Along with that, they all
have mental stress too and create misbehaviour with each others. On the other hand Bob is also
facing some problematic situation due to some financial problems at his home. In there
workforce, Bob do overtime and doing extra work at night and morning. So in that situation
workload has created an impact on his performance quality. In that situation his quality has
degraded and sales target has become inefficient. Because Bob has financial problem in his
family so that's why he is doing work from early morning till late night.