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Professional skills Portfolio Introduction to case study 3 TASK 1 case study

   

Added on  2020-01-07

9 Pages2627 Words52 Views
Professional skillsPortfolio1
Professional skills Portfolio Introduction to case study 3 TASK 1 case study_1
Table of ContentsINTRODUCTION................................................................................................................................3TASK 1 CASE STUDY.......................................................................................................................31. Identifying problems presented in the case study.........................................................................32. Causes of different conflicts.........................................................................................................33. Ways to avoid conflicts.................................................................................................................34. Dealing with the specified situation.............................................................................................4TASK 2 SOCIAL EVENT EMPLOYEE BEHAVIOUR POLICIES...................................................5Introduction and rationale.................................................................................................................5Scope................................................................................................................................................5Acceptable behaviour.......................................................................................................................5Unacceptable behaviour....................................................................................................................5Informal resolution...........................................................................................................................5Formal investigation.........................................................................................................................6TASK 3 SERVANT LEADERSHIP.....................................................................................................6Servant leadership.............................................................................................................................6Implementing the principles of servant leadership in the case study...............................................7CONCLUSION....................................................................................................................................7REFERENCES.....................................................................................................................................92
Professional skills Portfolio Introduction to case study 3 TASK 1 case study_2
INTRODUCTION At the workplace, it is very obvious to arise conflicts among workers due to varied reasonsand cause operational difficulties. This report has been prepared with the aim to build a professionalskills portfolio to identify the workplace problems and suggesting solutions to overcome it.Moreover, it will also present an analysis of the social event employee behaviour policy and servantleadership style along with its benefits for the business. TASK 1 CASE STUDY1. Identifying problems presented in the case studyIn the cited case scenario, a sales manager is managing a team of 15 sales people who areresponsible to sell vacuum cleaners to the consumers in allocated geographical location. Theproblems that have been tracked in the case are stated here as under:Increasing animosity between two of the best sales manager, Sam & John is the maindifficulty founded because both of the staff members are claiming that they are approachingeach other’s customer and resulted physical fight. Unhealthier workplace: Due to ineffective relationship between Sam & John, team wasdivided which is a sign of poor workplace culture, in which, some people believe in Sam &other are with the John (Johnston and Marshall, 2016). Huge decline in Bob’s sales performance by 30% which caused financial problems and hestarted working early morning to late night (5:30 AM to 2:00PM). 2. Causes of different conflicts1.Differences in Sam & John’s thoughts, opinions and personalities may be the reason behindtheir claim and arguments which caused physical fighting. 2.Lack of proper communication is another reason for the same. It is because, at theworkplace, it is the prior need for everyone to communicate properly and effectively all theinformation, thus, poor communication and the hurdles in it can create complexities for thesales staff in smooth work flow. 3.Competition: Unhealthy work culture creates competition among workers which is a reasonfor employee conflicts (Ward, 2016). In the given case, every sales staff is incentivised forthe best sales performance which lacks co-operation, therefore, it might be the reason whySam and John claimed against each other, so as to generate greater amount of bonus. 3. Ways to avoid conflictsWorkplace conflicts can be mitigated by approaching the following ways, presented here as3
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