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Report on Professional Skills

   

Added on  2020-01-23

9 Pages2385 Words154 Views
PROFESSIONALSKILLS, PORTFOLIO,CASE STUDY

TABLE OF CONTENTINTRODUCTION................................................................................................................................3TASK 1.................................................................................................................................................31) Problems identified in the case study..........................................................................................32) Possible causes of conflict...........................................................................................................33) Ways for avoiding conflicts.........................................................................................................44) Dealing with the described situations as a manager ...................................................................4TASK 2.................................................................................................................................................51) Overview of policy for Social Event Employee Behaviour........................................................5TASK 3.................................................................................................................................................61) Servant Leadership......................................................................................................................62) Benefits of principles of servant leadership in the company with reference to the case study . .7CONCLUSION....................................................................................................................................7REFERENCES ....................................................................................................................................8

INTRODUCTIONThe report aims to describe different professional skills required in the organisations. It hasbeen drawn on the basis of a case study of sales sector. Different issues occurring in theorganisation have been identified and the reasons of the issues and their solutions have beenevolved and recommended in the report. An overview of the social event employee behaviour hasbeen proposed in the report discussing its various aspects in the organisation (Sipe and Frick, 2015).The report also gives an understanding of servant leadership and its benefits in the organisation withreference to the case study. TASK 11) Problems identified in the case studySales industry deals with direct interaction with the customers (Pakarinen and et. al., 2016).Each and every member has immense opportunities to reveal and prove their marketing andcommunication skills. Although, all the members work efficiently and acts as good team playerthere exists many issues. The problems as identified from the presented case study are as follows :There exist conflicts between the employees. There are many cases where there are fightsand differences between the work force due to various reasons. Another problem determined is reduction in performance efficiency. The reasons behindthese kinds of problem could be lack of rest and continuous work. One needs to work hardbut at the same time sufficient rest is necessary for the body and mind in order to workeffectively. Also, there can be personal life stress in the mind which results in lack ofconcentration on work. 2) Possible causes of conflictIn the sales sector every individual wants to work hard and efficient. Each and everymember wants to perform the best and get the title of the best employee. Everybody works hard inthis direction. However, not everyone reaches their goals. In the race of performance there are manycases of conflicts between the work force (Lee and Turner, 2014). The possible reasons of conflictscould be -There may be a feeling of jealousy amongst the employees. When the whole team is aimedto do the best and someone of the same post and skills performs better than one coulddevelop the feeling of jealousy which results in initiation of practising false activities like

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