Organizational Behavior (Susan Case Study)

This presentation discusses a case study on organizational behavior, focusing on the issues faced by Susan and the theories related to them. The major issues identified are lack of positive organizational culture, team management and development, and motivation. The presentation explores theories such as scientific management theory, power culture, task culture, Tuckman theory, Belbin's team roles, and various motivation theories. Recommendations are provided for Susan to improve the organizational culture, manage teams effectively, and provide motivation to employees. The presentation concludes by emphasizing the importance of creating a positive work environment and achieving organizational goals.

ORGANIZATIONAL
BEHAVIOR
(SUSAN CASE STUDY)

INTRODUCTION
• The following report consists of a case study related to organisational behaviour of an
employee in different organisations. Organisations need to properly manage all the
employees as well as their behaviour. This will help company in attaining their aims and
objectives within given time period.

BRIEF OF THE CASE
• In this case new job scenario of Susan Taylor is described. Susan went for an interview
nine months ago at an organisation she wanted to work for. She was soon fed up by her
new job due to culture of the organisation. There were no modes for motivation at her
new employers. Her colleagues were not professional enough. The senior executives at
company did not had respect in eyes of their subordinates. In the older organisation where
Susan used to work as a production controller she was respected by her juniors as well as
subordinates. The scenario was not the same with her new job.

MAJOR ISSUES FACED BY SUSAN
• There are three major issues identified with the help of this case study. Below mentioned
are these three key issues:
• 1) Lack of positive organizational Culture
• 2) Team management and development
• 3) Motivation

EXPLANATION OF OB ISSUE
ISSUE 1
• It is important to set up a positive organisational culture in organisation where Susan is
working. Organisational culture is defined as various believes, values, and attitude that is helpful in
accomplishing the organisational targets and goals. Various organisations have to adopt different
type of culture so that they can smoothly run their business. Managers as well as leaders of the
company should motivate their employees and enhance the employee satisfaction level.
Organisational culture is defined as the way in which individuals work within the company. The
workplace culture affects employees and workers in positive as well as negative manner. It is
important for the company to manage the effectiveness of positive work culture at the workplace.

OB THEORY THAT IS RELATED TO THE CASE SCENARIO
THEORY 1
• The scientific management theory is a theory that analyses workflows in all decision to
improve economic efficiency specially productivity in an organisation. This management
theory was developed bye in snow Taylor in the year 1890s.

CONT…
• Taylor devised four principles for scientific management theory, which were:
• 1. The development of a true science of management
• 2. The scientific selection and training of workers
• 3. Proper remuneration for fast and high-quality work
• 4. Equal division of work and responsibility between worker and manager

OB Theory that is related to the case scenario
Theory 2
• Power culture - According to this type of culture, there are various regulations as well as rules which
have to be followed by workers and employees. There is a person within the organisation or department
which has to handle all the things related with employee performance.
• Task culture - This is defined as the organisational culture and which different teams of the company e
are formed in order to solve a particular situation or project.
• Person culture - According to this type of culture, employees and workers working in the company are
known to be e superiors.
• Role culture - This is defined as the organisational culture which depends on specific regulations
(Mackey, and et.al, 2018).

EXPLANATION OF ISSUE 2 IN CASE
• The second issue is related with the team management and development. This consists of
handling the management of team in proper manner and making all employees to work
hard for attaining their goals in specified time frame. It is essential for Susan to manage
the team members so that they can attain their targets and goals in specified time
(Hassandoust and Techatassanasoontorn, 2020).

OB Theory related to the second issue of case
Theory 1
• The Tuckman theory was given by Bruce Tuckman in the year 1965 and according to this
theory, there are various type of individuals who exist in a team. They have different
skills and expertise in different areas. they have to work together in order to complete the
tasks for projects assigned to them. There are basically five stages of team development
according to this theory.

CONT…
• Forming- It is the first stage of team development theory. In this, team is given tasks and
activities which it has to perform. The various activities involved at this stage are
collecting information, planning and bonding. Different people who have come from
different backgrounds come together and get time to talk to each other.
• Storming- In this stage, the formed team start sharing their task and suggesting ideas to
each other for completion of project work. As each of them present ideas so there are high
chances of conflict among members.

CONT..
• Norming- In this phase, team members work on practices which are agreed on values and
rules in which they should be operate.
• Performing- This phase is identified through high level of independence, knowledge,
motivation and competence.
• Adjourning- This is called the last phase of team development where project is
completed and member of team are separate.

OB THEORY RELATED TO THE SECOND ISSUE OF CASE
THEORY 2
• Dr Meredith Belbin along with team discovered that there are nine types
of behaviours or team roles within a team. It is needed by each team to
assist these nine roles and behaviours in order to perform highly among a
team. This basically means that there are nine people required in every
team each of which need to have one of the behaviour according to this
theory (Schunk and DiBenedetto, 2020).

CONT…
• The basic nine rule is included in this theory are
• Resource investigator- A resource investigator uses their inquisitive nature and in order to
find ideas and bring them to the team.
• Team-worker - The team worker helps a team to come together using versatility of different
team members and identifying work required to be done by them.
• Coordinator- A coordinator usually focuses on teams’ objectives and delegates work in a
team appropriately.
• Plant- they are creative and good at problem-solving in number of ways.

CONT…
• Monitor evaluator- They provide a logical reason without making any impartial judgement and
listening to all the options present with team.
• Specialist- They are usually who have in-depth knowledge of the key area for which team is
working.
• Shaper- They come up with ideas to motivate people so that they do not lose their focus in work.
• Implementer- Plan a strategy which is workable and can be carried out efficiently.
• Complete finisher- They are most effectively used when the task is about to end in order to find
any errors in work and making sure the highest standard quality is maintained in work.

EXPLANATION OF ISSUE 3
• Motivation is known as an essential factor that helps in managing the team work
effectively. For Susan, it is very important to provide the employees dedication and
motivation so that they can work effectively and help in attaining organisational targets
within specified time (Price, Hill and Fletcher, 2020). It is essential for the
company that there is proper management of goals and work is done in effective manner.

OB Theory for the third issue in case study
Theory 1
• Physiological needs - this is known as very first step of any individual. According
to this, there is need for different individuals to have several essential requirements
for living.
• Safety and security needs - this is known as another type of demand which an
individual demands. This is related to providing safe and secure living to the
employees. According to this need, workers of the company must feel safe and
secure while working in the organisation

CONT…
• Social needs - these are defined as needs which are helpful in providing respect among society. This
consist of having social reputation and image. While doing a good job, the person requires to have
emotional peace of mind and positivity in thoughts. These all are factors which rise social recognition.
• Esteem needs- these are defined as the needs of individuals which include having self Reliance and
high esteem within society.
• Self actualization needs - this is defined as the requirement or need of an individual which is last
demand of that person from his life. Self actualization needs are different for every individual. For
some, it may be financial status for others it may be social recognition. This is related to the thought
process of every individual.

OB THEORY RELATED TO THE SECOND ISSUE OF CASE
THEORY 2
• VROOMS EXPECTANCY THEORY
• This theory was proposed by Victor Vroom in year 1964 at Yale school of management.
This theory states that the intensity of tendency to perform by employs in a particular
manner is dependent on intensity of expectations from that performance that will be
followed and bring definite outcomes for the individual (Donesky and et. al., 2020).

CONT…
• This theory is based upon following three believes:
• Valance: This refers to the emotional orientation of employees regarding their outcomes. This basically
means that employ won’t extrinsic or intrinsic rewards which is required to be discovered by management of
an organisation.
• Expectancy: This states that all the employs have different expectations and they also have different level of
confidence in what they are doing. It is important by a management to discover various ways of training and
supervising employees.
• Instrumentality: This refers to the perception of employees to whether they will actually receive what they
desire or from their managers. It is important for a management to make sure that all the promises made to
employees by them are fulfilled efficiently.

RECOMMENDATION
• It is recommended to Susan that she must provide positive culture to employees for
increasing their efficiency and performance (Rashid, Gul, and Khalid, 2018). When
employees are given rewards and appreciation for whatever good they are doing for
company, this creates positivity in mind of others to more hard work in attaining
organisational goals.

CONT…
• Team management is an essential factor that helps managers to complete and accomplish
business tasks and operations in given time. So, it is advised for Susan that he is able to
attain goals and targets by managing teams within organisation effectively. The managers
of Organisation have to ensure that they are making effective teams that contains all the
above mentioned expertise. Team management helps to manage and coordinate properly
various tasks. Conflict management is also an essential factor which is solved
accordingly.

CONT…
• From the motivational theories, it is advised for Susan that she has to provide motivation
to different workers and employees so that they can work effectively within the project
and achieve organisational targets and goals in specified time frame. This will enable
Susan to prove herself as a good leader. The employees must feel motivated and satisfied
with the outcomes provided to them by company.

CONT…
• From the above analysis, it is recommended to Susan that she as a product development
manager has to perform her job responsibility effectively. For doing so, she has to provide
motivation to various employees and workers for contributing there skill and ability while
working within teams effectively. Teamwork is the best strategy that can be used by any
individual to achieve his or her targets in time. So, it is the essential and necessary way by
which Susan is able to achieve her goals and targets.

CONCLUSION
• It is concluded from the above discussion that Susan has to ensure that she is able to
provide good environment for workers in employees to work. Managing teams as well as
individuals is an important aspect while handling any department of organisation. It is
essential for different individuals that they are skilled and talented so that they can
contribute their role by performing well in the company. Moreover, Susan has the
responsibility of motivating all the team members to work ok with full collaboration and
dedication in order to attain goals and targets in specified time frame.

REFERENCES
• Harvey, J., Bolino, M. C. and Kelemen, T. K., 2018. Organizational Citizenship Behavior in the
21st Century: How Might Going the Extra Mile Look Different at the Start of the New
Millennium?. In Research in personnel and human resources management (pp. 51-110).
Emerald Publishing Limited.
• Khalid, J. and Ahmed, J., 2016. Perceived organizational politics and employee silence:
supervisor trust as a moderator. Journal of the Asia Pacific Economy. 21(2). pp.174-195.
• Khan, N. A., Khan, A. N. and Gul, S., 2019. Relationship between perception of organizational
politics and organizational citizenship behavior: testing a moderated mediation model. Asian
Business & Management. 18(2). pp.122-141.