Change Management: Identifying Change Requirements and Opportunities

Running head: CHANGE MANAGEMENT
Change Management
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Table of Contents
Assessment Task 1: IDENTIFY CHANGE REQUIREMENTS AND OPPORTUNITIES
.................................................................................................................................... 3
1. Analysis of the Organisational Goals for identification of the changes required
by Fast Track Couriers............................................................................................3
1.1 Identification of the change requirements......................................................3
1.2 Communication between the identified change and strategic planning aims
of the organisation............................................................................................... 4
2. Review of the current state of the organisation for understanding the impact of
present policies, practices and operations on strategic goals of the organisation...5
2.1 Impact of Human Resources (People)...........................................................5
2.2 Impact of Processes...................................................................................... 5
2.3 Technological Impact.....................................................................................6
2.4 Impact of Structure.........................................................................................6
3. Monitoring external trends for identification of events and/or trends that might
impact achievement of the strategic planning goals of the organisation..................6
4. Identifying the major Operational Changes required...........................................7
4.1 Identification of changes owing to performance Gaps...................................7
4.2 Identification of changes pertaining to Business opportunities.......................7
5. Identification of specialists who are required to be consulted for getting
assistance with identification of the change needs..................................................8

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6. Plan of the engagement of the Stakeholders (managers) for reviewing and
prioritising the changes required..............................................................................8
Conclusion...............................................................................................................9

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Assessment Task 1: IDENTIFY CHANGE REQUIREMENTS AND
OPPORTUNITIES
1. Analysis of the Organisational Goals for identification of the changes
required by Fast Track Couriers.
1.1 Identification of the change requirements
Fast Track Couriers immediately require to introduce some changes in the
context of their organisational structure and operations as well. The major changes
required by the organisation are:
• The organisations needs to create their market share so that they become the
preferred choice as a “packers and movers” and a courier agency.
• The Delivery system of the Fast Track Courier Pty. Ltd needs some basic changes
so that the delivery times that they take to serve each customer might be reduced.
• The delayed distribution system results in late delivery of the customers’ parcels
and this can have a strict negative impact on the company and thus it can decrease
the delivery system of the company
• The scenario of paucity in participation during the training programs demands
change and the required change is to be brought about by creating trust within the
employees and the drivers as well and thereby motivate them to increase their
productivity level.
• The productivity reporting is needed to be completed by means of the PDA data.
• The Drivers are a big hindrance to change management and this can bring about a
subtle negative impact upon the company. Thus the drivers should be provided