Importance and Value of Operation Management
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Added on 2020-12-18
Importance and Value of Operation Management
Added on 2020-12-18
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Management &Operations
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P 1) Comparison between Manager and leader & their roles or characteristics- .......................1P 2) Leader role and manager functions in different situation-..................................................2P 3) Theories and models of approaches & strength or weaknesses-.........................................4TASK 2............................................................................................................................................6P 4) Key approaches of operation management and manager or leaders roles-.........................6P 5) Importance and value of operation management in achieving business objectives-...........9P 6) External business factors which influenced manager and leader decisions-.....................10CONCLUSION..............................................................................................................................11REFERENCES .............................................................................................................................12
INTRODUCTIONOperation management is an area where organization perform their work includingdesigning and managing the all production process and re-framing business operation inmanufacturing of products and services (Ahuja, 2017). It refers to whole production system thatis a method which change input into output. M&S Ltd is a United Kingdom retail organization,which sells cloths and luxury foods across the world. Report explain roles and function ofmanager & leader in different organizational situation. It describes key approaches of operationmanagement and impact of external environment on business process.TASK 1P 1) Comparison between Manager and leader & their roles or characteristics M&S Ltd- Marks & Spencer Group plc is the largest British multinational retailorganization. It headquartered located in the City of Westminster, London. Cited company isLondon Stock Exchange listed firm. It sells clothing, luxury foods and home products at widescale. In 1884, Michael Marks and Thomas Spencer introduced selected organization. Currently,it has 979 outlets around the world. Mid of 1998, M&S Ltd became first retailer to make a pre-tax profit of over 1 billion. Cited organization has overseas sourcing office in Malaysia, HongKong, India, Bangladesh, China, Sri Lanka and Turkey. Management Structure- Organizational structure of M&S Ltd follows flat management.In this type cited company has limited levels between administrative and front-line employees. Itencourages workers in more decision making process. They are free to give their suggestionswhile managers making decisions. Manager- A person who is in-charge of a specific group of task or subset of citedcompany. Manger generally has a staff of people who report to them (Gale and et.al., 2017).Some departments of the organization designate their managers to be line manager, while othersknown staff manager, depending upon department functions. Leader- A person who holds a superior position in their fields and able to exercise a highlevel degree of control on others. The leader of cited company people's group is the individualwho is in charge of it.1
Manager role in M&S Ltd- They play different role in the cited organization. Store manager inM&S Ltd is accountable for daily operations activities of stores. Role of leader in M&S Ltd- Leader of selected company play important role at every level oforganization.RoleBasisManager LeaderoperationalManager of M&S Ltd do notcare about process flow ofdistribution.They are look after the flow ofdistribution.EntrepreneurThey can be entrepreneur ofthe M&S Ltd.They are the head of peoplegroup of selected organization.They both are not only different on their role basis but manager and leader has variouscharacteristics, which define them separate from each other. Characteristics-BasisManagerLeaderCreativeM&S Ltd manager not frameany strategy for companygrowth, they just followplanning (Grant, Wong andTrautrims, 2017).Leader of cited companyprepare planning.CommunicationThey do not like to takesuggestions from employeeswhile making decisions.Leaderuseopencommunication method withteam members.P 2) Leader role and manager functions in different situation-Leader and manager of M&S Ltd play different role and functions in various situations.Administrative theory of Fayol- The function of cited company manager are below-Planning- Manager of M&S Ltd must plan and agenda of every work of industrialprocesses. Manager frame the planning to operate business properly and leader follow it.Leader give instructions to followers for implementing all planning.2
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