Unit 4 - Management and Operations : M&S
Added on 2021-02-19
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Unit 4-Management andOperations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Define and role of manager and leaders as well as difference between management andleadership ...............................................................................................................................2P 2 Role of management and leadership in utilization to various situations of organization 3P 3 Strengths and weaknesses of different approach to leadership and management ...........4TASK 2 ...........................................................................................................................................62. Role and responsibility of manager in key operational functions .....................................7P 4 Approach to operation management and their value .......................................................7P 5 Importance of operation management .............................................................................8P 6 Influences of external business surroundings factor on decision making of leaders andmanagers.................................................................................................................................8CONCLUSION ............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONManagement involves the action of setting the approach of company and coordinating theefforts of their workers to achieve its goals through apply of available resource like financial,natural, technological and human resources. On other side, operation management isarrangement of business activities to make the largest level of ratio within the company (Lathropand et.al., 2018). It is interested with transferring materials and labour into products and servicesto profits maximization of firm. This study is based on the M&S. It is the multinational retailerthtat specializes in selling in home products, luxury clothing and food products across the world.Report will explain definition of leader and manager as well as its characteristics.TASK 1Introduction of selected organization as well as its organisational structures M&S is British international retail merchant which specializes in selling high qualityclothing, home goods and food products. Company was supported in 1884 through MichaelMarks as well as Thomas Spencer in Leeds. Organization also start to sell branded products likeKellogg's Corn Flakes in November 2008. Presently, Marks and Spencer has 959 shops acrossUK involving 615 which only exchange foods commodities. There are 80787 employees areworking in the organization. The revenue of company is total £10377.3 million and operatingincome of £601.0 million and net income £37.3 million in the 2019. In addition to that, Marksand Spencer follow flat organizational structure for making effective decision making ofbusiness.The mission of Marks and Spencer is to give fresh choice goods in fields of clothing,food, domestic as well as fiscal services. The vision of company is to be standard against whichothers are assessed. The values of firm involves quality, services, invention and trust. Flat Organizational Structure: This kind of organization structure refers to construction with few or no level ofadministration and staff level workers (Battaïa and et.al., 2018). The flat organization lesssupervises workers while promoting their raised engagement in the procedure of decision makingof Marks and Spencer. 1
There are larger communication between management and employees in the workplace.Through flat structure, better team spirit as lesser management level raise communication amongworkers on different levels (Flat Organisational Structure, 2018). In this, easily decision makingby Marks and Spencer. Through this structure, management and employees easily andeffectively communication which can aid to resolve the problems quickly. P1 Define and role of manager and leaders as well as difference between management andleadership Leaders:Leader is person who effects their followers to accomplish particular objectives. Theperson with vision and inspires their followers in effective manner which it becomes their vision(Parisio, Rikos and Glielmo, 2016). They aids them in making the policies to accomplish thegoals of the Marks and Spencer. Managers: Manager is person who handles the company such that they accountable for preparation,organising, guiding, coordinative and power. They are ones who acquire their work finishedthrough workers by many ways that has the authority to hire or fire the works within the Marksand Spencer. Action centred Leadership- John Adair This leadership model gives great blueprint for leadership and management of any group ofpeople or company. There are three core accountabilities of management such as:Achieving the task: It includes responsibilities of manager in relation to identify theaims and vision for group, determine resources, people, procedures and systems, setcriterion, quality and time as well as reporting programs within the Marks and Spencer. 2Illustration 1: Flat Organisational StructureSources: (Flat Organisational Structure, 2018)
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