Coaching & Mentoring Skills for the Workplace

COACHING &
MENTORING SKILLS FOR
THE WORKPLAC

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Purpose of coaching and mentoring skills in workplace also discuss their similarities and
differences in coaching and the mentoring activities..................................................................1
Model of coaching and mentoring and critically evaluate its benefits for developing workplace
effectiveness................................................................................................................................4
Determine and critically explore knowledge, skills, attitude and behaviour needed by an
effective workplace coach or mentor.........................................................................................11
REFERENCES..............................................................................................................................15

INTRODUCTION
Coaching and mentoring defined as term that makes employees more skilled within
organisation by developing and enhancing their knowledge (Huang and Hsieh, 2015). Therefore,
coaching is for the short period of time whereas mentoring is for creating informal association
between mentor and mentee. On the other hand, coaching refers to help provided by experts to
individuals for having improvement in performance. Thus, mentoring defined as an activity that
guides the less experienced person. The report will discuss the impact of both of these processes
in improving efficiency of employees of British Airways.
Both this aspect helps British Airways to perform well and make the company in doing the
growth by providing the specific skills to their employees and make them capable in achieving
the desired goals. This report contains the purpose of coaching and mentoring in organisations.
This report also elaborates the similarities and the differences in the coaching and mentoring
activities.
MAIN BODY
1.
Coaching
Coaching relates with improvement in performance that is often for short term and aids to
achieve specific skills. It is the form of development in which an individual enhance his skill and
knowledge. On the other hand, coaching aids to improve employee’s and resiliency of British
Airways and also bring effectiveness in change. Coaching defined as term as to gathering
information and then clarifying it for the person that being coached (Kennett and Lomas, 2015).
Mentoring
Mentoring defined as way in which experienced person assist another in developing
specific knowledge and skills (Jones, Woods and Guillaume, 2016). Thus, great mentor plays
crucial role career development. This is term that provides support and self development
opportunities for individual to help their potentials. In addition to this, mentoring defined as
relation to develop confidence and to support trainees so that they are able to take charge of their
own development process. Thus, better mentoring aids to develop communication skills.
Purpose of mentoring and coaching
The main aim of coaching defined as that workplace is assist to learning and can enhance
the particular skills. Henceforth, the main purpose is to put consideration over single individual
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for the specific period that assist individual to develop effectively. This aids to enhance their
skills in better mode with help of bringing up improvement in British Airways, an individual can
reach to their highest potential level. It is very effective as this aids to employees to be more
valuable by developing and enhancing their skills at the both professional and personally level.
In addition to this, it can be stated that employees of British Airways in the mentoring
relationship tends to have the better job satisfaction and feel a high level of engagement in their
roles. This, it can be stated that effective coaching aids to clarify the milestone and measures the
success to hold employee accountable for them. They also build the soft skills such as
confidence, interpersonal relationships and planning. That improvement might be measured
through the softer target. To achieve this, the employees need the support and also receive the
constructive feedback from the respective coach. As coaching is the powerful tools for the
employees at the same the companies also reap the benefits from their employees that are
become specially trained for the workforce (Huang and Hsieh, 2015) .
Purpose of mentoring
The main object of mentoring is to assist employees to reach highest level of potential.
Thus, this can be defined as mentoring in British Airways defined as two way process that aids to
elevate the quality of work, enhance productivity and shore up employee retention and to create
more positive work environment. On the other hand, mentor is the someone who is capable of
providing information and to quickly observe the organisation cultural and social norms.
Therefore, this can stated that monitoring at British Airways means capable of providing
guidance to less experienced employees. In addition to this, this is defined as learning
relationship between employees with the aim of sharing of technical, by encouraging goal setting
and to build this effectively for the both loyalty and success towards the enterprise. (Kennett and
Lomas, 2015)
Develop leadership skills: With help of being at the role model position, the most experienced
employees can become better and effective leaders. Therefore, the responsibility is to assisting
an individual guides someone career and process of goal. An effective mentoring skill aids to
enhance the skill advancement within an individual.
Communication and listening skills: Mentor needs to be active and must be involved of
listeners and strategic communicators. In addition to this, it can be stated that mentoring program
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