ICT and Health/Social Care Improvement

This assignment emphasizes the crucial role of information and communication technology (ICT) in enhancing the quality of services provided by health and social care organizations. It highlights the need for innovative technology adoption to streamline communication processes within the industry. The document delves into the benefits of using ICT software and encourages a more efficient and effective approach to healthcare communication.

COMMUNICATING
IN
HEALTH & SOCIAL CARE
ORGANISATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P 1.2 Use of communication skills in health and social care context.........................................1
P 1.3. Review process of dealing within inappropriate inter-personal communication between
individual in health and social care setting.................................................................................2
TASK 2............................................................................................................................................2
P 1.4 Analyse the use of strategy to support users of health and social services within specific
communication............................................................................................................................2
P 3.1 Assess and use of standard ICT software package to support work..................................3
P 2.1 Explain how the communication process in influenced by individual values and cultural
factors..........................................................................................................................................4
P 2.4 Suggest ways to improve the communicational process in AIHO....................................4
TASK 3............................................................................................................................................5
P 1.1 Apply a range of relevant communication theories to explain communication in AIHO
healthcare organisation in the UK...............................................................................................5
P 2.2 Explain the legislation, characters and codes of practices impact on the communication
process.........................................................................................................................................6
P 2.3 Analyse the effectiveness of organisational systems and policies.....................................6
TASK 4............................................................................................................................................7
P 3.2 Analyse the benefits of using ICT in health and social for users of services....................7
P 3.3 Analyse how legal consideration in the use of ICT impact on health and social care.......7

INTRODUCTION
Communication is the process of exchanging information from one person to another by
using one or many medium of communication. In health care sector, communication plays
crucial and important role. Without precise communication, health care workers would not able
to interact with service users effectively and efficiently. In accordance with this context, the
following report will help in understanding the importance and use of communication in health
and social care centres. The use of communication skills and methods of interacting with service
users will be assessed in this assignment. The strategies to support the service users with specific
communication need will be addressed in this report. The legislation, charters and codes of
practices impacts on the process of communication will be assessed in this assignment.
Eventually, the benefits of using ICT in health and social care for user services, care workers and
care organisation will be identified and explained in this assignment.
TASK 1
P 1.2 Use of communication skills in health and social care context
AIHO health and social care organisational professionals are required to use of efficient
communicational activities at the workplace in order to understand each clients requirements
effectively and also furnish effective healthcare services towards their clients in the healthcare
industry effectively as well. AIHO organisation's professionals has been identified that there is
some miscommunication is being formulate while they are providing their existing home care
services towards a client. Many times it has been seen that person with disability clients gets
effected negatively with AIHO organisation's services because of its professionals are not well
known about non-verbal language and instruction efficiently so that it several time being cause
of miscommunication while furnishing effective home care services in the UK (Bowling, 2014).
They do not understand properly the instructions of disability clients at home so their
requirements are not being fulfilling by the organisation's professionals at the workplace. So in
these circumstances, the organisation must give proper training to their service provider
professionals in terms of make them more efficient while they are handling services with disable
clients. They need to understand each instruction of disable client at the home in effective
manner so that their client feel satisfied with the services of the healthcare organisation. AIHO
professionals need to learn non-verbal language in order to create sufficient communication with
their clients and better service them as well. Services providers of the organisation require using
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their interpersonal skills and also improve them so that they will be able to understand each
home care demand of their clients and efficiently fulfil them as well.
P 1.3. Review process of dealing within inappropriate inter-personal communication between
individual in health and social care setting
In health and social care settings several times, it has been seen that, there are various
barriers' comes at the workplace while organisation in furnishing their existing social and
healthcare services (Barer, ed., 2017). AIHO organisation faces several kinds of inappropriate
inter-personal communication between health and social care setting service provider and service
user. The barriers among them is that misrepresentation of appropriate data, inappropriate
language use at the workplace, break the trust of each client in the organisation, not proper
knowledge of inter-personal skills and other non-verbal languages so that they could not create
effective communication among their clients. In social care setting communication play essential
role, so that AIHO professional need to improve their inter-persona skills and knowledge of non-
verbal language at the workplace in context of furnishing efficient healthcare services towards
those clients who is having disability disease (Chretien and Kind, 2013). In order to overcome
from these barriers of inter-persona skills, AIHO service provider need to learn different kinds of
language which can help them to better communicate with their patients at several regions of the
country and furnish effective health and social care service towards their patients in more
effective manner. AIHO organisation need to conduct training program at the workplace in order
improvement in the inter-personal skills of their professional in effective rate so that their service
provider can better identify the needs of each disable patients and effectively fulfil them as well.
The organisation need to make improvement in their communicational process at the workplace
so that they can easily identify the health care requirement of their clients effectively and make
proper development in them.
TASK 2
M.1 Effective judgement on strategies to solve several complex communication issues
P 1.4 Analyse the use of strategy to support users of health and social services within specific
communication
In context of operating each section properly in AIHO health and social care
organisation, broad level of information needed in order to use of relevant strategy in the
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business in more efficient manner. It is founded that, there is lack communication being created
in AIHO firm. The organisation service provide could improve their inter-personal skills in more
effective manner by having training program in the organisation so that this strategy can support
healthcare user to have better and improved healthcare services from the firm's professionals in
effective way (Purnell, 2012). They also could utilisation of positive behaviour at the workplace
in order to better communicate with their patients and also efficiently identify each needs of their
customer while furnishing healthcare services. They must behave with dignity and respect with
their each clients at the workplace so that their clients feel more valuable and satisfied towards
the organisational services and it can also improve the quality of communication in the firm so
that their issues can recognise appropriately at the workplace. AIHO social and health care
organisation ought to utilise of these strategies at the workplace so that they could proper address
of these communicational issues at the workplace and improve their healthcare performance
within the organisation in effective form.
P 3.1 Assess and use of standard ICT software package to support work
Nowadays, each sector are implementing innovation on their business in order to
organisational effectiveness. In case of social and health care settings, ICT software package in
being used by their professional in order to serve healthcare services in more effective manner.
In ICT package there are several applications are being associated which is clinical imagining
process, live conversation to physicians, decision support system, e-therapy, electronic health
record and mobile software application which can be used in health and social care sector in
terms of social well-beingness of community in efficient way (Ventola, 2014). One of the major
utilisation of ICT software package is that in Web 2.0 sociable technologies and social software
that is a relevant application which is highly used in health and social care settings. This
application software involves some of social care services, collaborating filtering, social
bookmarking, social search engine, instant massaging and so om. Web 2.0 assist the organisation
in order to provide the best online management services and informational sharing services
through online mode. Health and social care worker faces various kinds of challenges in the firm
in order to development of their services (Bennett, ed., 2010). This is software designed for
highly demand of health and social industry in order to fulfilment of their demand in efficient
form in the industry. Several times it has been seen that health and social care professionals do
not trust on the results of this application in more effective manner. There are several times it has
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been seen that health and social care professionals must perform according to the standard
procedure of the ICT software.
P 2.1 Explain how the communication process in influenced by individual values and cultural
factors
Various types of elements which can influence the individual value and cultural elements
within the organisation effectively. These elements are indirectly specific lifestyle, different
languages, their particular values, motivational elements and some different cultural element and
so on. In social and healthcare industry communication play essential role and from this
approach, each patient can expose their feelings, emotions and values in respect of furnishing
appropriate healthcare services in the various kinds of cultural society within the country
(Levinson, Lesser and Epstein, 2010). The health and social care organisation professional must
need to understand each culture value, beliefs, languages, customs and their traditions as well in
order to proper understand their demand efficiently. In the given case, we have a person Miss
Gina, in the case she is been located to England to 3 years and in this country for several reasons,
she is suffering from depression diseases. In this situation she wants to meet their family and
children in India. AIHO organisation must take values of Miss Gina emotions and help them to
reach to India and meet to their family in this country while will make feel them relax from
depression after meet to their family. In order to proper understand the emotions of Miss Gina,
AIHO organisation's professionals need to understand Hindi language properly so that they can
get their proper attention and causes of issues. As a service provider of healthcare firm I will
make effort to send Miss Gina to their home country India and assist her to meet their family as
soon as possible so that these exercises help her to get relief from depression effectively.
Appropriate communication method can make improvement in service provision methods of the
organisation in effective manner and they need to make use of modern approach of
communicational process by which they can generate more effective services to needed persons
in the society efficiently.
P 2.4 Suggest ways to improve the communicational process in AIHO
Every social and healthcare organisation should follow appropriate communicational
process at the workplace so that their product and services could be effectively served to their
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customers. In respect to ameliorate communicational process in AIHO organisation, they need to
focus on their organisational vision and commitment which they have to fulfil towards
community in order to people well-beingness in the society. There are several ways by which
AIHO organisation can improve their communication process like setting effective vision and
mission, strategic goals and objectives, motivate their professionals, promotional activities of
their services and respect of all cultural value in the organisation can improve the
communicational process more effectively (Kreps, and Neuhauser, 2010). Moreover, there are
some other technical factors which can utilise on communicational process and make effective
communication within the society. AIHO organisation can professionals need to investigate the
latest techniques which is using in health and social care setting in order to serve appropriate
healthcare services. They can use some communicational software which is being used by other
social and health care organisation at the workplace in order to share their information and
healthcare issues in efficient manner so that each issues can be communicate with firm's
professionals in effective manner. Make each employee behaviour positive towards each client
also can ameliorate communication process while service furnishing by their professionals
towards the customers.
TASK 3
P 1.1 Apply a range of relevant communication theories to explain communication in AIHO
healthcare organisation in the UK
Connectivity is most necessary section of every organisation in order to communicate
each activity at the workplace in more effective manner. Health and social organisations are
increasing rapidly in the country so that there is effective communication arising and demanding
by health care settings in the UK (Thompson, Parrott and Nussbaum, eds., 2011). There are
several kinds of communicational theories we can take in order to create communicational
environment in the organisation in more effective manner. These theories are as below: Humanistic theory: Humanistic theory create environment in which each human in
treated with dignity and respect while furnishing services in health care setting. This
approach also associated with the Maslow's theory of needs. With its effective
proficiency, AIHO organisation could formulate some effective communicational
approach in order to better serve their services.
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 Behaviourist theory: This is mostly utilised by health care organisations. Social and
health care professionals of AIHO organisation use effective behavioural approach when
they furnish their effective health care services to their clients. These activities help them
to create communicational environment at the workplace. This assist them to better serve
their efficient services. Cognitive theory: Cognitive theory define about the process in which AIHO health and
social care professional could their main centring on the development of effective health
care services in the organisation so that their customers and clients can be communicate
with service provide in more efficient manner (World Health Organization, 2012).
 Communication accommodation theory: This theory also define about to when people
accommodate or adjust their communication styles to other. These changes in verbal and
non verbal styles are done through two was divergent and convergence. This theory can
be applied in the organisation in relevant manner so that effective decision could be made
and efficient communication might be established.
P 2.2 Explain the legislation, characters and codes of practices impact on the communication
process
Positive relationship between healthcare service provider and service users is directly
based on their faith on each other in the community. In order to legislation prospect it is more
necessary that essential confidential record and data will not be licked by service provide without
any permission of their patients. Patients have some regal rights which can take by them in case
of information licked by healthcare service provider (Moule and Hek, 2011). AIHO organisation
also have legal rights to furnish efficient social and healthcare services according to legislative
provisions of the country. According to inequality act 2010, the all patients must be treated in
effective and equal form at the workplace and physician of the hospital need to behave equal and
fair with their patients so that effective communication can be established. AIHO firm's
professionals also need to make appropriate documentation of their services provisions so that
their patents could better understand their services within the organisation effectively. According
to Data protection act 1999 the organisation professional need to protect all relevant and
important data of their patients in the hospital in effective form. This will help to increase
communicational level among their patients. Furthermore, different kinds of characters of
patients can effect the communicational process of AIHO firm because of each people have
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different kinds of attitudes in community so that some of them impact negatively in
communicational process because of their rude attitudes in the society. Organisation's
professionals must identify each individual person attitude and according to them create
communicational process at the workplace (Valente, 2010). Several codes of practices make
impact on communication process greatly, in respect of organisation's code of conduct can
formulate their strategy in order to influence behaviour of the organisational services in order to
out the values and set the standard of the business practices that AIHP organisation wants to
reach on them. That can influence the communication process of the firm efficiently.
P 2.3 Analyse the effectiveness of organisational systems and policies
In order to formulate better communication process in order to connect each patients and
clients to AIHO organisation, they need to formulate effective organisational system and some
effective policies as well. The health and social care firm's professionals need to ensure that their
existing healthcare services must be provided with dignity and positive behaviour at the
workplace so that their effectiveness come positivity on the goals and objectives of the
organisation. The organisation must take initiative towards furnish appropriate training and
development program to their employees at the workplace to teach them the latest approaches to
tackle patients in more effective manner. These activities can improve the quality of services
within the firm and their professionals will be able to serve relevant health and social care
services within the country effectively (Gunster, 2017). Service provider also must make sure
that their sub-ordinate worker follow their instruction properly while furnishing services, if they
find out any improper activities in the services then they can take positive action toward their
employees in order to improvement in the effectiveness of their organisation system. Moreover,
they could formulate some effective policies which instruction must be followed by each one in
the organisation and also ensure that they treat with their patients and clients with respect
according to the organisational policies. AIHO organisation proper structure and policies of
healthcare service provision attract their clients to utilise their services in efficient way.
TASK 4
P 3.2 Analyse the benefits of using ICT in health and social for users of services
Nowadays technology is helping each sector of the business and for health and social care
sector technology can be proved the best for them in order to improve their communication level
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in the organisation in effective manner. ICT software help health and social care organisation
efficiently in order to operating business activities in sufficient way and also make effective
communication between patients and physicians in order to furnish effective healthcare services.
It helps the quality of services provision in social and health care sector at faster rate with using
internet networking services in this application (Glasby and Dickinson, 2014). The method of
transferring information and data is very easy so that each people in the country can easily utilise
of ICT software in the community and crate effective communication with their physicians.
Moreover, it also helps the services' provider professionals in order to increasing coordination
among professionals while they are furnishing their existing services towards their clients in
effective manner. With the help of this software they can record their medical information
securely and also share some of essential information with their physicians in efficient way. It
also helps in increasing living standard of each person in the community who is utilising this
software effectively in respect to remove their health and social issues more effectively.
P 3.3 Analyse how legal consideration in the use of ICT impact on health and social care
There are some of essential legislative provision is given while using of ICT in health and
social care services. Health and social care professionals needs to better development of ICT in
the community in more effective way so that each person can utilise of this software in more
efficient way. ICT furnish advantage towards health and social care sector because of adoption
of technology in this sector (Reeves, Lewin, Espin and Zwarenstein, 2011). There are some
health and social care professional failed to real possible use of ICT software package in this
sector with existing government concern. People need to take healthy lifestyle while they are
making use of this software in the organisation, because of there are several kinds of medicines
information sent to the patients via this software so that it is legally protected while sharing their
important information to their employees in more effective manner. Health and social care
professional need to take legal and ethical consideration while they are using ICT software
package in health and social care organisations. The legal provision make sure that ICT software
package is being used ethically and legally and each rights of this technology is also being
protected by the legislative provisions. All the person who make miss use of ICT software at the
workplace who will be given punishment according to legal provision of the country in effective
form so that all the user of ICT software, they ensure that this software is using by them
according to legal norms of using this software effectively.
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CONCLUSION
Hence, it is concluded that communicational process in essential part of health and social
care organisation in order to better development of healthcare sector in effective manner. An
appropriate communicational method in health and social care organisation effective address the
all health and social care issues in community efficiently. Moreover, it is also concluded that
information technology also play a vital role in health and social care organisation in order to
better improvement in quality of their services by using ICT software in the organisation in
effective form. Innovative technology must be adopted by social and health care organisation in
order to improve their communicational process in the industry in more efficient form.
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REFERENCES
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