Communicating in HSC Acknowledgement

Communicating in HSC
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ACKNOWLEDGEMENT
The completion of this study could not have been possible without the assistance of various
people whose names may not all be enumerated. The contributions are sincerely appreciated and
gratefully recognized.
Thank you to all my teachers, mentors, family and friends who supports either morally,
financially or physically.
Above all, I thank God who is author of knowledge and wisdom for his priceless love.
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Table of Contents
Acknowledgement................................................................................................................................2
INTRODUCTION ...............................................................................................................................4
TASK 1.................................................................................................................................................4
AC 1.2 Use communication skills in a health and social care context............................................4
AC 1.3 Methods of dealing with inappropriate interpersonal communication in health and social
care...................................................................................................................................................5
TASK 2 ................................................................................................................................................7
TASK 3 ................................................................................................................................................7
AC 1.1 Communication theories to explain communication in healthcare.....................................7
AC 2.1 Influence of values and culture on communication processes ...........................................7
AC 2.2Impact of legislation, charters and code of practice impact on communication processes .8
AC 2.3 Effectiveness of organisational systems and policies in communication............................8
TASK 4.................................................................................................................................................9
AC 3.3 Impact of legal considerations in the use of ICT on health and social care........................9
AC 3.2 Benefit of using ICT in health and social care ...................................................................9
CONCLUSION..................................................................................................................................10
Recommendations..............................................................................................................................10
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INTRODUCTION
Communication is one of the essential factors in the success of health care organisation.
Proper and effective communication result to create good and strong relationship between the health
care professionals and service users (Broadbent, 2013). It becomes easy to understand problems and
recoveries of patients with the help of regular communication.
The present study consists of various communication theories, use of related skills and
various methods to resolve the chances of inappropriate communication in social care firm. Along
with these factors, report also includes communication process, impact of legislation, charters and
code of practice, ways for improving communication processes, use of ICT software to support
healthcare work etc. In the end, conclusion is explained with the help of key findings.
TASK 1
AC 1.2 Use communication skills in a health and social care context
There are various types of communication skills used by healthcare professionals and
patients which are as follows. Questioning: This skill is used by the doctor for understanding the problem or disease of
patient. By asking questions, healthcare professional gets detailed information about the
problem of service user which can later help them in providing right and appropriate
treatment as well as medication (Razzi, 2014). Clarification: After collecting all the information about the disease of service user, doctor
clarifies reason behind the problem with the treatments for solving it. This clarification helps
patient in overcoming their confusions and misunderstanding regarding the disease or
disorder that they are facing. Reflecting: With the help of this skill, healthcare professionals paraphrase and restate their
feeling and words to the patient (Koprowska, 2010). This makes service users to know that
doctor is paying full attention to them which also satisfies them in an effective manner. Active Listening: It is one of essential skills as it helps in understanding the problem more
properly and accurately. It can increase the mutual understanding between the healthcare
professionals and service users (Crichton and et.al., 2016). Empathy: In this, patient tries to understand the situation as per the perception of healthcare
professional. This skill results to increase interaction between the doctor and service user
(Joekes, 2015).
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