Memo on Communication Audit Findings

Running head: MEMO 1
Memo on Communication Audit Findings
Name
Institution of Affiliation
Date

MEMO 2
Data Solutions Company ltd
Brisbane
Organizational memo
To: Employees
From: the Director, Data Solutions company
CC: Melbourne and Sydney offices
Date: 27th March 2018
Subject: Communication Audit Findings
This is to inform you all that the authority of the company recently took the initiative to
conduct a communication audit. A communication audit is a set of procedures used to establish
the internal and external communication faults and strengths. Through auditing, our company is
able to understand its communication practices and how well our target-market is informed about
our company. The purpose of the audit specifically was to know how well the current
communication is working and what efficient and cost-effective processes could be initiated for
future communication.
The audit serves as a gateway to evaluate our goals and objectives of the company, with
regard to the efficiency, reach and gratification of our prevalent communication strategy and
achievement. Just for those who are unaware, there have been increased concerns and complaints
about our communication to clients, juniors, colleagues, and seniors of this company. Sufficient

MEMO 3
and appropriate communication audit evidence is urgently needed by the management to make
decisions.
Important to note, the audit will be independent from any compromise, and this is for the
purposes of relevance and reliability in forming a sound opinion about our communication
criteria. It is apparent that external communication processes, such as marketing and promotions
of the products are effective and cost-effective. However, there are a few problems that were
brought to light by the auditing, including:
1. Employees not choosing the appropriate means of communication for the context and the
audience. Inappropriate means of communication may damage our relationships with customers,
loss of productivity and increased conflicts among the employees.
2. The internal organizational communication network is limited and partial, with some groups
being left out. This is inauspicious since the outcome is always lack of transparency to an
organization, whereby the company will not grow well and may lead to an ineffective team.
3. Inter-organizational meetings are unproductive. They lead to a low outcome in performance
by the employees whereby, communication will be limited. This is the reason as to why
organizational conflicts exist. There remain enormous gaps in the communication process due to
the ineffective inter-organizational meetings.
In solving these problems, members are encouraged to employ the following approaches.
To begin with, the members are required to check on their ways of communication amongst
themselves and even the audience. Additionally, the medium for communication should be
chosen appropriately. The members need to prioritize communication in this organization and