Communication in Health and Social Care Essay
Explore how communication skills are used in Health & Social Care and understand how various factors influence the communication process.
12 Pages3620 Words47 Views
Added on 2020-07-22
Communication in Health and Social Care Essay
Explore how communication skills are used in Health & Social Care and understand how various factors influence the communication process.
Added on 2020-07-22
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Communication in Health andSocial Care
Table of ContentsINTRODUCTION ..........................................................................................................................1TASK 1............................................................................................................................................1Q1 Utilization of communication skills in health and social care..............................................1Q2 Review approaches to handle inappropriate interpersonal communication amongindividuals...................................................................................................................................1D1 Proposed improvements to overcome effective communication barriers.............................2D2 Showing responsibilities for managing activities..................................................................2TASK 2............................................................................................................................................3Q3 1.4 Analysis of utilization of strategies to facilitate service users........................................33.1 Use of standard ITC software packages in order to support work .......................................3Q4 Suggest ways of improving communication process............................................................4Q5 Ways in which communication process is impacted by cultural factors & values...............4TASK 3............................................................................................................................................4Q6 Application of communication theories................................................................................4Q7 Impact of legislations and codes of conduct on communication process.............................5Q8 Effectiveness of organisational policies and systems in encouraging good practice............6TASK 4............................................................................................................................................6Q9 Analyse the way in which legal considerations in using ICT influence on health & socialcare..............................................................................................................................................6Q10 Benefits of using ICT for service users, care workers and organisations...........................7D3 Demonstrate effective solutions to issues associated with ICT use......................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTION Communication refers to a process through which individuals can interact with eachother. This is a 2 way process which includes a sender or a receiver. In health and social caresector, it plays an important role understanding the requirements and needs of others (Argyle,2013). It is a process that assists an individual to express their thoughts and views clearly to theaudience so that they are able to understand the information completely. In health and social caresector, it is necessary for an individual to have good communication skills so that they enable toeffectively communicate with patients. In the present assignment, chosen organisation is NHSwhich deals in health and social care sector and administers health services to the people ofUnited Kingdom. The report includes various theories of communication & use ofcommunication skills in healthcare sector. Apart from this, the ways in which cultural factors andvalues influence communication process and effectiveness of organisational policies & systemsin promoting good communication practices are defined. Various ways are also suggested inorder to enhance the process of communication in this report. TASK 1Q1 Utilization of communication skills in health and social careCommunication skills facilitates the administrators in NHS to make proper flow ofinformation in firm. It assists the managers to determine the issues that are faced by manpower atwork place. The administration can challenge inappropriate practices at workplace such as lackof information in between workforce, low communication etc. All these issues are resolved bymanagers by the assistance of appropriate communication skills. It might enhance the process ofdecision making and also assists the NHS administrators to encourage workers to takeparticipation in the process of decision making. Effective communication might educate theworkforce about many issues such as treatment of patient, way to communicate with people whoare mentally ill etc. Such kind of issues or problems can be eliminated by managers with theassistance of communication skills (Birdwhistell, 2010). These may assists the administrator tokeep its manpower motivated. Q2 Review approaches to handle inappropriate interpersonal communication among individualsVarious communication issues may influence the company to execute proper or suitablechannels of communication in NHS & it might impact on overall efficiency of manpower.1
Communication barriers may influence the whole process of communication and also affect theprocess of decision making. Some barriers are defined below:Misinterpretation: Sometimes, at workplace, workers may misinterpret the data orinformation and it might influence whole channel of communication in firm (Carlson, 2010). Theadministrator communicates different message & workforce understand something different.Inappropriate language: Sometimes, the language that are used by leaders may act as abarrier in the process of communication and this may shows improper interpersonalcommunication. The managers of NHS should have to use a formal language that doesn'tinfluence the moral values of manpower. It is the responsibility of manager to develop such kindof working surroundings where all the workers respect each other.D1 Proposed improvements to overcome effective communication barriersTo achieve the main purpose of communication and to make the receiver able to betterunderstand the main aim of communication, it is very essential to overcome and handle thebarriers come during the process of communication. Following are the steps which should befollowed by the parties involved in communication process to overcome with the barriers:Clarify ideas before communication: Individuals who is sending the message or thesender should be very clear about the what he/she wants to communicate. Sender shouldaware about the final objective of communication.Communicate as per the needs of receiver: It is very essential for sender to set thestructure of message as per the requirements of receiver and not as per his ownrequirement or level of understanding. Be aware of language and content of message: Language play a big role in success andfailure of communication process. It is very essential for sender to use the languageswhich is easy and understandable by the receiver (Knapp, Hall and Horgan, 2013).Collect feedback: After send the message to receiver, it is very important for sender to collectfeedback as this help sender in known about that receiver has understood the message or not.D2 Showing responsibilities for managing activitiesIt is necessary for health and social care organisation to use appropriate language andvarious communication channels within organisation so that it would be easy for both the serviceusers and providers to understand clearly what others want to say. Effective communicationskills are necessary as it helps in establishing and developing strong relationships with2
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