Organizational Communication and Skills

This assignment delves into the world of organizational communication, examining various types of communication used within companies. It discusses models and methods of communication, emphasizing effective strategies and the challenges that can hinder clear communication. The report includes a CV, cover letter, email, and a role-play scenario between an interviewer and a customer service executive, highlighting how to effectively resolve client issues and ensure satisfaction.

COMMUNICATION
SKILLS FOR BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
(Covered in PPT)........................................................................................................................1
TASK 2............................................................................................................................................1
TASK 3............................................................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication play a very important role within organisation in the context of
interacting as well as sharing information with others. Interacting within business means to send
a message by using different communication channel such as television, word of mouth, internet,
print media etc. In business association, it supports in making proposals as well as plans,
executing decisions, reaching agreements and many more. Besides this, assignment has stated
various system and models of communication are used in enterprise. Readers will also know
about various process which are needed by organisation to communicate with stakeholders along
with that also submit email, CV and letter.
TASK 1
(Covered in PPT)
TASK 2
Role play
Spoken communication is an proper process to convey data and information by using
words of mouth (Al-Mahrooqi, 2012). This type of interaction is mainly needed by personal
discussion as well as staff meetings. Conversation held within interviewer who is a client or
buyer and Customer service executive are given below:
Interviewer (Customer) – Respected Mam/Sir, I didn't get by goods or services within a given
time as promised by receiver.
CSE (Response) – I am sorry for troublesomeness Sir. Let me check your request time.
Interviewer (Buyer) – Ok sure sir. Please give me replay as soon as possible.
CSE (Response) – Yes sir!! I had checked your request time, the reason of not fulfilling your
promise of delivering a goods on time is due to stock problem as some of goods are damaged we
will soon deliver your products.
Interviewer (Client) – I literally don't care about your issues I just want my goods as soon as
possible I can get.
CSE (Response) – Yes sir, we are trying to solve the issue as well as I will deliver your product
fast at lower cost also. Therefore, we will not charge any cost of your shipping.
Interviews (Client) – Thanks a lot, Please kindly provide it fast it is very urgent for me.
CSE (Response) – Sure sir, for further queries contact us.
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Interviewer (Client) – Thanks.
TASK 3
Written communication in which they share their views by writing (Bramhall, 2014). there are
some of written communications which are given blow:
Curriculum Vitae (CV)
Name of candidate:
E-mail:
Address:
Contact no:
Career Objectives:
Finding for a job position of Marketing Manager in a major company which aid in increasing
my abilities and knowledge.
 Bachelors in Business Administration (BBA)
 Masters in Business Administration (MBA in Marketing)
Experience:
 2 years of experience in Marketing.
 At present I am working in TESCO in marketing department.
Personal abilities:
 Better skills of communication and having ability of working in team.
 Time management and punctual in my work.
Declaration: I hereby declare that above given data is real as per my knowledge.
Date:
Signature:
E-mail
To: “John methel” <[e-mail]>.
Cc: [e-mail], [e-mail], [e-mail]
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Subject – Welcome of freshers in organisation
Dear John methel,
Welcome to our Organisation
I would like to welcome you all new joiner to our company. Hope you all will enjoy working
with firm. If any queries or problems you can ping e-mail to the head department of queries
who will solve your all the problems. It will be pleasure to welcome you to TESCO team.
Company has made some of arrangements of snacks and tea at canteen. Enjoy it.
We are also organising a official party for freshers so that they can know each other and love tro
work with our organisation.
If having any problems at a time of induction training, please contact to me or mail me.
Thanks and regards
XYZ
(HR Head)
Letter
XYZ
C11 street light, London
March 2, 2018
Dear,
Mr. Amit Methyl
Senior manager of HR
I am here to inform you that I would like to join your company as I am having a great
experience in Marketing. I had seen an vacant position in your company through websites. I am
having all those abilities as per marketing job along with that I have an confidence that I can
give your firm a best way.
In past 5 years, I have developed various skills in marketing like as negotiation,
interaction way, maximum sales and many more. I have a good personality as well as I had
achieve lots of appreciation and marketing reputation in my past companies. I am having a
behaviour of cooperative, sincerity and honesty within working environment.
I will wait for your response or calling me for personal interview. I had also attach my
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resume with this letter. For contacting me kindly contact on my personal numbers xxxxxxxxx.
Thanks and regards
XYZ
CONCLUSION
As per above report it has been concluded that various types of communication and
technology used by organisation for interacting with their employees. With this, also discuss
methods and models of communication. In this, effective way of communication and their
barriers. In this report, also submit the CV, letter and email along with that also mention a role
play within interviewer and CSE is customer services executive also find out the best solution of
clients problems and make them satisfy by resolving all the issues.
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REFERENCES
Books and Journal
Al-Mahrooqi, R., 2012. English communication skills: How are they taught at schools and
universities in Oman?. English Language Teaching. 5(4). p.124.
Bramhall, E., 2014. Effective communication skills in nursing practice. Nursing Standard
(2014+). 29(14). p.53.
Chen, R. P., 2011. Moral imagination in simulation-based communication skills
training. Nursing ethics. 18(1). pp.102-111.
Conrad, D. and Newberry, R., 2012. Identification and instruction of important business
communication skills for graduate business education. Journal of Education for Business.
87(2). pp.112-120.
Cotton, D. and Falvey, D., 2012. Market Leader Upper Intermediate: Business English Course
Book. Pearson education.
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Pearson, J.C., and et. al., 2011. Human communication. New York, NY: McGraw-Hill.
Schell, J.O., and et. al., 2012. Communication skills training for dialysis decision-making and
end-of-life care in nephrology. Clinical Journal of the American Society of Nephrology,
pp.CJN-05220512.
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