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Communication Skills for Business Assignment Solved - Doc

   

Added on  2020-10-23

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Professional Development
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CommunicationSkills for Business
Communication Skills for Business Assignment Solved - Doc_1

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3TASK 2............................................................................................................................................3TASK 3............................................................................................................................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
Communication Skills for Business Assignment Solved - Doc_2

INTRODUCTIONCommunication is the process of where in sender has an idea,facts, message, information,opinion or emotions which he exchanges or transmit to the receiver by using various channelsand receives a response or feedback in return of it. Effectiveness in communication is of vitalsignificance so that work and activities could be performed on time with in best possible way.Although communication is to subject to various barriers which if not handled effectivelyhampers work efficiency and performance but communication in any situation forms the lifeblood of a firm. This assignment will discuss about various communications models, systems, types ofcommunications and their associated benefits. It will also give a brief about technology used forcommunication by a firm. Further it will explain importance of effective oral communicationsthrough a role play script and will also give illustration of effective written communication.TASK 1Covered in PPTTASK 2Oral Communication Oral communication refers to communicating with each other by using different formssuch as telephonic conversion, speeches, presentations, discussions etc. There is an examplewhich shows significance of oral communication in organisation. This form is generally used byorganization at the time of conducting meetings, group discussions, conferences and so on as itprovides quick and spontaneous feedback. It enables management to maintain good interpersonalwith its workforce and to remove their doubts and address their issues. Mentioned below is theillustration depicting oral communication:- Customer Care Department: Hello Sir! Good Morning. My name is John. How can I helpyou?Customer: Hello! I am Tom from California. I have a serious issue to notify you about. Its been5 days since I had placed an order of earrings that I have not received till no. The expected dateof my parcel was suppose to be 2 days before and yet I have not got the delivery. Can you let
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