This report provides a comprehensive analysis of the conferencing and banqueting management industry in the UK, covering its size and scope, key development factors, strategic and operational issues, food production systems, menu planning considerations, and ergonomic factors for successful event organization.
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CONFERENCING AND BANQUETING MANAGEMENT
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Table of Contents INTRODUCTION...........................................................................................................................4 TASK 1............................................................................................................................................4 1.1 Size and scope of the conference and banqueting industry in UK........................................4 1.2 Factors which influenced the development of conference and banqueting industry in UK.5 TASK 2............................................................................................................................................6 2.1 key strategic and operational issues for “Service on A Plate”..............................................6 2.2 Performance and quality review techniques used by “Service on A Plate”..........................7 TASK 3............................................................................................................................................8 3.1 Evaluating the suitability of a range of food production systems and styles and food and beverage service for the Event....................................................................................................8 3.2 Factors to be considered in organizing an off-site conference or banquet service...............9 3.3 Analyzing the key menu planning considerations for conference and banqueting events..10 TASK 4..........................................................................................................................................11 4.1 Ergonomic considerations for a given conference or banquet............................................11 CONCLUSIONS............................................................................................................................12 REFERENCES..............................................................................................................................13
Illustration Index Illustration 1: Buffet System............................................................................................................9 Illustration 2: Food Menu..............................................................................................................10
INTRODUCTION United Kingdom is considered as one of the fastest developed countries in context of conference and banquet industry. They have a large scope for this sector as event management is getting popular among people now days.This industry is one of the fastest growing industries of United Kingdom as conferencing has a direct link with tourism and UK is a good tourism destination for people. Thisreportwillstudyabout“ServiceonAPlate”company’sconferencingand banqueting management which is UK based and operates different events and parties. It will also discuss topics like size and scope of the conference and banqueting sector in the UK and factors that affects its development in this industry. It will also discuss various measures to increase effectiveness of the management of company. It also focuses on different types of food production system and food beverages system. TASK 1 1.1 Size and scope of the conference and banqueting industry in UK Hospitality is the most diverse and specialized industry in the world and conferencing and banqueting management plays an important role in United Kingdom.These events help UK hospitality industry to generate good revenues and profits from these events.Conferencing and banqueting are two different processes working in this industry. CONFERENCEBANQUET Conferencing is a place where usually large meetings are performed. Itconsideredtobeusedforformal gathering. Thesegenerallyinvolvebusiness activities and official training. Banquetingisthefacilitygivenfor informaloccasionslikebirthday parties, wedding receptions, etc. Size and scope of Conferencing and Banqueting industry in UK: It is the most important aspect to attract investors and depends upon various factors such as ownership style, their orientation and service level they are providing to their customers. The scope
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of this sector usually depends upon other industries such as restaurant, bar, pubs, hotels, etc.There is a huge scope of this industry in United Kingdom as there is a great demand of tourism that promotes this industry. There are around 46,000 hotels and restaurants whichareoperating in UKandmaximumhotelsareprovidingconferencingand banqueting facilities to their customers(Bootsma, 2016). Another important factor that has a great influence on this sector is interest of people to celebrateoccasionslikebirthdays,weddings,etc.Increasingnumberofindustriesand companies in UK which provides the facility of conference and banquet halls has also created a great scope for this industry. 1.2 Factors which influenced the development of conference and banqueting industry in UK Theindustryshould focuson someissuesthat affecttheir developmentsuch as environmental issue, accommodation, food, decoration, budget, special equipment, etc. and these factors should be considered very carefully by an organization in order to deliver the best services to their customers. These factors are as follows: Environmental Issues: The development of this industry should be environmental friendly. It has to be considered as an important aspect. Financial Resource: Financial support is very important for any industry to run their business smoothly in the market. Organizers should have proper budget to provide the best services to their guests. Technological Tools: They should also focus on technological development. It is very important for the organizer to have all required technological tools that will be used in any event. Food and Beverages: It is the most important aspect of conferencing and banqueting industry to follow very accurately. All the food items provide to their customers or guests should be of the best quality and fulfills all the parameter according to them(Davis,and et.al, 2018). Room Availability: Availability of rooms should be done very properly. All the facilities of the room should be provided to them on time. Laws and Regulations: This is the main factor which has to be done very carefully before developing any conference and banquet industry. Proper licensing of the place
should be done by them in order to successfully run events.The development of this industry should follow laws and rules and regulations made for them by the government. Protocols: There are various protocols and rules which they have to follow, for example, addressing their guests, providing them required information, etc. All these types of specific protocols should be under considerations by organizers(Gration, and et-al. 2016). M1: In UK, size of this industry is very huge and it helps to generate a good revenue from it. There are approx 46,000 hotels in UK which provides services like conferencing and banqueting to their customers. There is a huge trend of celebrating birthdays and parties, organizing formal meetings, etc which helps to promote these industries. D2: For proper functioning of these industries, it is very important to understand all external factors which can affects them. These factors can include, environmental issues, protocols, budget targets, technological factors, lighting, sound systems of the event, food service, etc. TASK 2 2.1 key strategic and operational issues for “Service on A Plate” Working as an event manager, it is very important to have knowledge of event that has to be organized in the hotel. For the proper management of this industry, organizers should focuses on some critical issues to work properly. The event which has to be organizing in the hotel is a wedding party. Various issues which can affect the event are as follows, 1.Booking Process: The booking procedure contains all details related to the event such as date, time, venue, rooms, number of guests, etc. All these services should be made available to guests while they book their service and it has to be maintained properly. 2.Price and Packages: The pricing and packaging system for the event should be managed by the organization. It should be discussed properly with the guests to understand their budget for event(Guan, Luo, and Tang, 2015). 3.Accommodation: It should be well managed by an organization; provided rooms should be in a good condition, i.e. neat and clean. 4.Service Provide: For wedding party, services provided to their guests should be of the best quality and on time.
5.Place or Venue:It is very important to have enough space to organize the event smoothly. 6.Offers:There are various discounts and offers available which the organization is providing to the guests. All related information should be given to them prior to the event. 7.Health and Safety: Health and safety issue of the employee as well as of their guests should be ensured by the law and this has to be monitored 24 hours, to make them feel safe and secure(Guilding, 2014). 2.2 Performance and quality review techniques used by “Service on A Plate” For conferencing and banqueting industry, performance and quality are two key factors which have to be managed very carefully by the organization. There are various rules and regulations to be followed by them, for example, implementation of licensing law, health and safety legislation i.e. Health and Safety at Work Act 1974 (HASWA). In this law, they must regulate the health and safety issues related to their employees as well as their customers. There are various factors which affects the performance and quality of the events, for example, Seating plans and Arrangement: It has to done properly according to their guests’ preference. It should be well maintained and organized. Client and Guests Evaluation: This is the initial step in which both parties interact with each other to understand their needs and requirements from the event to make it a successful one. Management: It plays an important role in the event management, as it manages all the task happening in the event. There should be adequate staff to do catering and managing their guests in the event. Cultural and Religious Guidelines: These factors vary from person to person. Event manager of the company should ensure that he is not offending any religious values and cultural aspects of guests(Jacxsens, and et.al., 2017). Venue:It should be in a good condition. It should be well maintained in terms of cleanliness and facilities provided to their guests. M3: For the wedding party event held in the organization, all requirements of the client should be been done in the given budget. Inspecting the venue, availability of rooms and quality food all should be according to their needs.
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TASK 3 3.1 Evaluating the suitability of a range of food production systems and styles and food and beverage service for the Event For conference or banquet, food production system is very important to be organized properly by the manager. There are various factors which influence this system a lo, for example, size and types of the organization in which the event is going to happen, availability of staff members, various amenities and facilities provided to their customers, etc. There are so many varieties available in the food production system, such as, buffet menu service, bar menu, catering service, A-la-carte service, etc(Kirezieva, and et.al., 2015). For the wedding party event the guest has decided to opt for buffet menu service, as it will be convenient for their guests to have food. Organizers will provide well trained and educated staff employees to serve the food. All the food items served in the menu are selected by the client for their guests. Food and beverage service styles for the wedding party :For the buffet system, manager has installed all the setting in the open garden as it will be give them more space. All the guests coming for the event will havedifferent opinions on food and beverages system, considering all these factors, catering service will also be there in the event which will help the guest to serve the food at their place and make them satisfied and happy from the service. There are different types of food items in the menu which has been chosen according to the type of guests, their origin and the level of preference, the menu of the event has so many options on food items to choose from(Kjesbu, and et.al., 2015).
3.2 Factors to be considered in organizing an off-site conference or banquet service Organizing an off-site conference or banquet event requires so many factors to be considered. For example, 1.Venue or Place: This is the first step while organizing an off-site event. The venue should have enough space for the guests who are attending the event. 2.Transportation: There should be proper management of transportation for the selected place or venue. It should be easily accessible by their guests to reach there. 3.Availability of Employees: Availability of staff member is very important for the organization to perform smoothly. So it should be kept in mind that there should be enough staff members to deliver the service to their guests. 4.Storage: It is very important to have a proper storage facility for the raw materials for the event. It should be kept neat and clean. All the others materials such as, utensils, Illustration1: Buffet System Source : (Catering system, 2015)
clothes and all related stuff should be kept separately from the food material in order to maintain the hygiene of the place(Punzalan, Iand et.al., 2015). 5.Food Hygiene: It is very important for hospitality industry to maintain the hygiene of the food, as it reflects company's image in the industry. Raw material used for the preparation should be of good quality.All the prepared food should be according to the requirement. 3.3Analyzing the key menu planning considerations for conference and banqueting events Planning a menu for the event is very crucial the organization. It has to done according to the guests needs and preferences. For the wedding party, there will be approximately 70 guests who will attend the event. In that list 15 are children, 8 guests are old age. So the final menu will contain items that are suitable to all age group. The menu is planned according to their food taste. For this event, menu will have 4 categories, i.e. drinks, starters, main course and desert. Drinks: This will be served as soon as the guests starts to arrive in at the event. There will variety of drinks for them, for example, cold drinks, coffee or tea, shakes. Starters: For the starters, the menu has various items, like, cheese nuggets, fries, rolls. Main Course: For the main course, they have chicken fried rice, hot dog, spaghetti, Desert: For the desert, they will provide chocolate muffins, ice creams and candies (Strianese, and Strianese, 2014). Illustration2: Food Menu Source : (Catering food items, 2017)
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For planning the menu for the wedding party events there are some factors which should be considered by the organizers and need to be properly studied before planning the menu, such as, 1.Studying the Guest Profile: When selecting the menu for any event, it is very important for the organizer to consider their guest profile before finalizing the final menu for them. The selected menu should be according to their guest's preferences and needs. 2.Providing vast Menu choice :The final menu should be flexible and provide a variety of food items to choose from. The organizers should not provide them a fixed menu, they have to give them choice between the items. 3.Event schedule :The selected menu should be according to the time of the event schedule. All the preparation of the food should be done according to that time. It will help the organizers to deliver their service on time(Sundaram, and et.al., 2015). 4.Comfortable Room Arrangements :If the food is served in their respective rooms, then it has to considered by the manager that the rooms are arranged well. A comfortable room setup helps the food service style and also it creates a good impression. TASK 4 4.1 Ergonomic considerations for a given conference or banquet It is very important for the organization to follow all the rule sand regulations while conducting the wedding party event. They also have to consider the ergonomic consideration to smoothly organize the event. These factors are as follows, 1.Commitment of the employee :The employee should be very sincere towards their work. They should be committed to their work and give their full concentration. 2.Consistency of the work :Employees working in the organization should have a good consistency in their work. If they maintain the consistency in their work then it will be beneficial for then ans for the company as well. 3.Team work or group work:Working in team or groups helps the organization to improve their quality of work.The conference and banquet industry should manage their work by dividing their employees into different groups to perform their task(Yang, Yu, and Wang, 2016). 4.Management ability :Having a proper management in the organization helps them to workeffectivelyandithelpstoprovidebetterservicestotheircustomers.The
management team actually managed all the work that is done by the employee. They help to monitor the performance of their employee. 5.Enthusiasm :It is very important to have motivated employees in the organization, as it will help to build confidence in them.The employee should have the enthusiasm regarding their work. 6.Communication skill :Communication plays an important role while interacting with their employees and to their guests as well.So, the employees should have a good communication skill. 7.Facilities: all the facilities provided to their customers should be very accurate, such as, Rooms availability, light and sound facilities, transportation, technological arrangements andsomeotherbasicamenitiesrequiredforthem(ConferenceandBanqueting Management Sample assignment,2018). CONCLUSIONS Fromtheabovefileitcanbeconcludedthat,forconferencingandbanqueting management, it is very important to have a proper management in the organization. There are various factors which has a great influence on them, for example, pricing, communication, booking diary, safety issue, evaluation of performance, keep record and database management etc.Improving the performances and quality of their employees and their work by considering various aspects such as, discounting initiatives, health and safety issues, implementing various technologies, etc. This report will also help to analyse the overall functions and roles and responsibilities required for a good conference or banqueting management.
REFERENCES Books and Journals Bootsma, A., 2016. Events reimagined: event showcase. InMeetings(Vol. 2016, No. 68, pp. 48- 49). 3S Media (Pty) Ltd. Davis, B. and et.al., 2018.Food and beverage management. Routledge. Gration, D. and et-al. 2016. Resident valuation of planned events: an event portfolio pilot study. Event Management.20(4). pp.607-622. Guan, L., Luo, Y. and Tang, L. R., 2015.An exploratory study of decision makers for choosing wedding banquet venues: push and pull motivations. International Journal of Tourism Cities.1(2). pp.162-174. Guilding, C., 2014.Accounting essentials for hospitality managers. Routledge. Jacxsens, L. and et.al., 2017. Food safety management and risk assessment in the fresh produce supply chain. InIOP Conference Series: Materials Science and Engineering(Vol. 193, No. 1, p. 012020). IOP Publishing. Kirezieva, K. and et.al., 2015. Factors affecting the status of food safety management systems in the global fresh produce chain.Food Control.52. pp.85-97. Kjesbu, S. and et.al., 2015.System and method for conference management. U.S. Patent 9,009,225. Punzalan,I.G.andet.al.,2015.BANQUETMANAGEMENTPRACTICESOF TECHNOPARK HOTEL.Ani: Letran Calamba Research Report.2(1). pp.1-1. Strianese, A. J. and Strianese, P. P., 2014.Dining room and banquet management. Cengage Learning. Sundaram, G. S. and et.al., 2015.Secure key management in conferencing system. U.S. Patent 9,049,024. Yang, S., Yu, J. and Wang, X., 2016. Discussing on Management Accounting. InInternational Conference on Accounting and Finance (AT). Proceedings.p. 5.. Global Science and Technology Forum. Online ConferenceandBanquetingManagementSampleassignment.2018.[Online].Available through:<https://punjabassignmenthelp.com/conference-banqueting-management-sample- assignment/>