Contemporary Hospitality Industry: Types of Business, Operational Departments, and Global Development

Contemporary
Hospitality Industry

Table of Contents
Introduction......................................................................................................................................1
Part A...............................................................................................................................................1
Task 1...............................................................................................................................................1
Different types of business in hospitality industry and what products and services they offer
................................................................................................................................................1
Operational and functional department within W London.....................................................2
Contribution of hospitality industry to regional, local and international economy................3
Inter-relationship between operational and functional department of W London.................4
How licensing and franchising agreements have influenced the global development of
hospitality industry.................................................................................................................4
Task 2...............................................................................................................................................5
Assess how global growth, franchising and licensing agreements have contributed towards the
economic worth of hospitality industry..................................................................................5
Different operational roles within hospitality industry..........................................................5
Skills required for the roles in hospitality industry and what are the current skills shortages6
Review the skills gaps within hospitality industry in relation to the distinct operational roles
................................................................................................................................................7
Impact of skills gap on hospitality along with void solutions to address the skills gap.........7
Part 2................................................................................................................................................8
Task 3...............................................................................................................................................8
Covered in PPT.......................................................................................................................8
Conclusion.......................................................................................................................................9
References:.....................................................................................................................................10
Books and Journals...............................................................................................................10

Introduction
Hospitality industry and travel industry are sometimes confused and overlapped due to their
inter-relation with each other; however there is a subtle difference in both the industry. Travel
industry is concerned with making people transfer from place to another, whereas, hospitality
industry lay emphasis over leisure, comfort, experience and customer satisfaction. In fact, travel
industry is a part of broad hospitality industry along with lodging, food and beverages,
entertainment and MICE (DiPietro, Moreo and Cain, 2020). W London Hotel is located at Soho
in the epicentre of the city’s cultural core area which is a centre of attraction and attracts tourist
all over the world due to its beautiful architecture and beauty. W London is a five star hotel
which serves to the guests through 192 rooms and suites integrated with latest and high end
technology. The objective of the report is to identify the current structure, scope, size of W
London to understand the nature of business along with identifying operational and functional
roles.
Part A
Task 1
Different types of business in hospitality industry and what products and services they offer
Hospitality industry is a broad and wide sector of service industry which has a few sub-sectors
which is as classified below:
 Lodging and accommodation: Lodging and accommodation is a significant sector as it
provides a place for a guest to stay or spent a night on a temporary basis. Bed and
breakfast, time sharing, motels, floatels, resorts, home stays, community places are the
few business that operates in this sectors. Products and services offered by these sectors
are: rooms, concierge, event planning, guided tours, excursions, and cab facility. Food and beverages: An important sector in hospitality industry which is concerned with
preparing and serving food and drinks to the customer, travellers, and guests (Zhang and
et. al., 2020). There are some sub sectors which offers food and drinks to guests such as
restaurant, business and industrial catering, takeaways, fast food chain, retail outlets etc.
Products and services offered by W London hotels are catering services, plate services,
buffet services, rooms services etc.
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 Tourism: People travel across globe for a several reasons such as leisure, education, medical,
spiritual and business purpose therefore, this sectors is a backbone of overall hospitality
industry as it move people from place of origin to destination. Cabs, buses, trains, flights,
cruises, ships are all part of this sectors. This sector provide a broad range of services such as
travel tickets, hotel booking, entry ticket for monuments, reservation of table, arrangement
for city tour, travel packages, insurances etc.
 Entertainment: Without entertainment travel becomes dull as people travel for
relaxation, taking a break from daily routine and to experience joy and pleasure therefore,
this sectors is aimed towards providing recreational and entertainment activities (Xie,
Kwok and Wu, 2019). Themes park, cultural events, fairs and festivals, marinas, zoo,
museum, nightclubs etc are all part of entertainment sectors. Disney Land, Madame
Tussauds, Jurassic park are the example of this sector. Event planning, cultural events,
fairs and festivals, music concerts etc are the services provided by this sector.
Operational and functional department within W London
Operational department of W London
Food and beverage service department: This department is the service oriented and crucial
department in W London which is concerned with providing food and drink services to the
guests and clients. Food and service department act as a liaison between preparation of food and
drinks to the consumption. Services provided by this department are room services, restaurants,
bars, lounges etc.
Food and production department: Kitchen department of W London Hotel look after the
preparation of food with the equipments, utensils and tools necessary for the preparation long
with the skills and expertise of chefs who makes effort to deliver palatable delicacies as per the
taste of customer.
Front office department: Front desk department works as the core heart of hotel operations as
the department perform various functions such as reservation, reception, registration, room
assignment and handling of guest’s queries and complaints (Mody, Hanks and Dogru, 2019).
Functional department of W London
Maintenance and Engineering department: This department of W London Hotels loos after the
maintenance and repairing of equipments, appliances, furniture and fixtures installed in a hotel
property so that there is no breakdown and malfunctioning of these equipments and installations.
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