Contemporary Hospitality Industry Assignment - DOC
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Added on 2020-10-05
Contemporary Hospitality Industry Assignment - DOC
Added on 2020-10-05
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CONTEMPORARYHOSPITALITY
Table of ContentsINTRODUCTION...........................................................................................................................2P1 Different types of business within hospitality industries and their offerings....................2P2. Operational and functional departments of hotel.............................................................5P5 Skills required for 4 different employment rolls and relevant current skills shortages....9P6 PESTLE analysis of organization...................................................................................12P7 SWOT analysis of Hilton................................................................................................16P8 Current and potential trends in hospitality industry........................................................18CONCLUSION..............................................................................................................................19REFERENCES..............................................................................................................................20
INTRODUCTION Hospitality industry is a big category of fields in the service industry. Presentproject is about the Hospitality Industry. Savoy, one of the oldest multinationalhospitality organisation headquarter in Strand, London, UK. Present report will providethe deeper insight of different types of businesses in hospitality industries and theproduct and services offered by them. The study will cover the scope of various types ofsectors in the industries like hotel, restaurant, bars, pubs etc. later project will providethe brief introduction of Savoy hotel along with its organizational structures,operational and functional departments. Furthermore, project also highlights ondifferent types of business in hospitality industry with diverse products offered bythem. Apart from this, analysis of the internal and external factors that are affecting thehospitality sectors and present issues faced by hospitality sectors are analysed in thisreport. Along with that, evaluation of the potential trends and developments that areaffecting the hospitality sectors are discussed in this report.Hospitality industry is the large sector which has huge contribution in the growth of aneconomy of nation. There are many kinds of businesses which are included under this arerelated to travel and tourism, hotel, restaurants, accommodation facilities etc. Mainly it helpsin developing society and infrastructure that may contribute in improving economy of thenation. P1 Different types of business within hospitality industries and their offeringsHospitality Industry:Hospitality industry refers to services that help in entertained guests andvisitors. The main aim of this type of industry is to provide quality services to theircustomers as per their needs and wants. Mainly hospitality industry includesrestaurants, hotel, resorts and many more. This industry plays a vital role in the growthof country. It builds a relationship between guest and host. As there are various kinds ofbusiness which come under the hospitality industry. These are as follows:Food and Beverages industryLodging- Accommodation
Camping groundsHoliday and short-stay accommodationLicensed restaurants Licensed clubsTake away food shopsUnlicensed restaurants Food and Beverage Services:The food and beverage are as old as human itself. It is a category of business thatis complex global collection of diverse industries that looks in food processing and foodservice and hospitality. Basically, it is defined as the art of supplying food and beverageservices away from home or to the home but processed at elsewhere. The food andbeverages include the restaurant, bars and pub. They provide the various offering tocustomers which are as follows:Restaurant: Restaurant is a business which prepare and serves the food and drinks tocustomers for money. It provides the tangible services to its customers. As generallythese services are provided within premise but now days take away services are alsothere. It is managed by a manager known as restaurant manager who take care aboutgrievances of customers and handle the staff. The responsibility of managers includes:Fine dinningThemeEthnicQuick serviceThese are several duties of a manager which one needs to perform.
Bar:Bar is a retail business that serves the alcoholic beverage like wine, beer, liquoretc. Basically, people visit the bar to enjoy the free time with their friends andbelongings.The high concept BarThe hotel BarThe Live Music Venue The Sports BarPub:A pub is licensed place to sell the alcoholic drinks, soft drinks, meals and snacks.Since pub offers the complete food so it can be called a restaurant also, where familiesand friends come together for eat and drink.The Neighbourhood DiveLodging – Accommodation:This sector of hospitality industry features from luxurious hotels to lavish resortand camp grounds. Accommodation is a broad sector of the hospitality industry, rangingfrom bed and breakfast enterprises and hotel. The hotel is basic which comes underthis.Hotel:Hotel is a place where the accommodation, food and beverage service available and guest pay the rent for staying in the room and for taking those facilities is called hotel that provide services to their guest. Basically, these are held out by proprietor. And offers the facilities like food, drink, sleeping accommodations etc. People can live in hotel as long as they want by paying rent. As it is managed by the skilled peoples. Hotels always manage by the one who has the good skills. It allows the people always manage by the one who has the good skills. It allows the people to organize the conferences, seminar and parties at hotel.Conference hotel
Convention hotel.ResortTypes of hotels: Economy/ Budget hotel: This particular hotel would be meet the basicrequirements of the guest through providing comfortable and cleaning room fora comfortable stay.Mid- market hotels: It is suite the hotel that can offers small living rooms withreliable furniture and small bed rooms with the king sized bed to the tourists. Luxury hotels: These types of hotels are offering world class services that areproviding restaurant and lounges, meeting rooms and dining services. this iscategories into Five-star hotel. P2. Operational and functional departments of hotelThe Savoy is a five-star luxury hotel in United Kingdom. It established in theyear1889. It has 268 rooms including suites and has 7 restaurants in the hotel. As one ofthe first luxury hotel in Landon, The Savoy set a new standard for technology, comfortand luxury. It was the first to feature electric lifts. Guest rooms were connected by thespeaking tubes to various parts of the hotel. The 1900s were year of extravagance andexuberance and, The Savoy parties and balls became legendary. It entered in secondcentury with the same style and enthusiasm that had characterized its first. It followsthe tall organisational structure. Organisational structure: It is defined as the system that is used to define ahierarchy within an organisation. There are basically main four type of structure inorganisation that is functional, divisional, matrix and flat (tall). A tall organisationalstructure is one of the main important for business structure as it is related to timetesting and effectiveness to the organisation. This type of structure allows the managerof Savoy to make crucial decision related to operational strategy and them communicatethese decisions to other section of hotel such as housekeeping, food & beverages,cleaning staff. This would be beneficial for them as it increases the functional and satisfyin more effective customer. Operational department of hotel: Savoy is one of the most popular Hotel of . Thishotel has different operational department such as, executive, front desk services,
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