The Contemporary Hospitality Industry

The Contemporary
Hospitality Industry

Contents
INTRODUCTION.................................................................................................................................2
TASK 1.................................................................................................................................................2
P1. Investigate various types of businesses in hospitality industry....................................................2
P2. Range of operational and functional departments within Marriott international..........................3
P3. Contribution of international, national and local economies........................................................4
TASK 2.................................................................................................................................................5
P4. Different operational roles within hospitality sector....................................................................5
P5. Skills necessary for roles in hospitality sector and deficiency of current skills...........................5
TASK 3 & TASK 4...............................................................................................................................6
CONCLUSION.....................................................................................................................................6
REFERENCES......................................................................................................................................8

INTRODUCTION
Hospitality is belongs to greatest service industry that growing rapidly across the world
by offering several services to the customers (Altinay, Paraskevas and Jang, 2015). This
sector can be divided into three different areas as food and beverages, travel and tourism as
well as accommodation. All these areas are customer focused but often they render different
level of services. As this report is based on Marriott international which is leading
multinational diversified hospitality company that manage number of franchises of its hotel.
The organisation was founded in the year of 1927 by J. Willard Marriott and Alice Marriott.
This report is going to determine different type of business in hospitality industry as well as
range of operational and functional department within the specified hotel. Furthermore, an
analysis on the contribution of international, national and local economies as well as
requirement of necessary skill for a specific job role within the organisation. At last, it will
going to determine SWOT and PESTEL analysis of given organisation as well as
comprehensive analysis of current tends within specified industry.
TASK 1
P1. Investigate various types of businesses in hospitality industry
Hospitality industry is basically a collection of different business models which are
based on hosting guests on the basis of quality services. This is service industry business that
derives values from rendering high experienced services to customers. Hospitality industry
falls under several categories with an individual objective to earn maximum profit by serving
quality in front of clients. Different types of business within hospitality industry are
determined below:
Accommodation: Accommodation is one of the basic and essential need of tourist as
well as client of hospitality industry. These are the facilities that provide the tourist to stay as
lodging facilities that are paid by the visitor for the specific duration of the stay. There are
different types of accommodations that the tourists regularly use such as hotel, motel, and
resort etc. All these facilities provided under hospitality industry as per the requirement and
need of service users.
Restaurant: Restaurants basically serves food and drink facilities to its customer in
which food is being eaten at the restaurant or can be taken away as per the choice of service
users (Eid and El-Gohary, 2015). Restaurants offer food and drink outlets for clients, with
the food being consumed at the restaurant or taken away for consumption. This segment