Critical Thinking Assessment Tasks for BSB30120 Certificate III in Business

ASSESSMENT TASKS
Qualification details: BSB30120 Certificate III in Business
SBTA course reference: BC3-20_3.1_Critical thinking
Units of competency: BSBCRT311 Apply critical thinking skills in a team environment
ASSESSMENT TASK 1: KNOWLEDGE QUESTIONS
Assessment task instructions:
This is the first assessment task which consists of 7 written knowledge questions. You must complete all the knowledge questions at the
required level to get a “Satisfactory” outcome.
Purpose of the assessment task:
The purpose of the assessment task is to assess your knowledge in the following:
 organisational and legislative frameworks (q1.1,1.2)
 advantages of different perspectives when asking questions (q1.2)
 critical thinking techniques (q1.4)
 applicable criteria to assess potential solutions to workplace issue (q1.5)
 boundaries to be considered when generating ideas and responses (q1.6)
 methods to develop individual critical and creative thinking skills (q1.7)
Assessment conditions and resources:
Assessment will be conducted in a safe simulated environment where you will have access to:
 technology, laws and legislative information relevant to this assessment task
 simulated typical industry working environment and information
 situations to which understanding of critical and creative thinking can be demonstrated
Questions:
1.1. Research and list six laws (legislative frameworks) that relate to workplace relationships and
which protect employees. Ensure you list the official names and any codes or years that
belong to each of the laws. (Guide: 6+ laws)
1. Work health and safety act 2011
2. Employment Rights Act 1996
3. The Fair Work Act 2009
4. Workplace Gender Equality Act 2012
5. Privacy Act 1988
National Employee Standard Act 2010
1.2. Explain how organisational operating procedures, policies, protocols, and codes of conduct
would clarify workplace behaviour to employees? (Guide: 30+ words)
ANS- The operating procedures, code of conduct, protocols and policies, cater number of principles
which are set aside for the workers to follow on the daily basis. These provide a road map to
the employees which state all the tasks, culture, laws, regulations and beliefs that the
employees must follow and have in an organisation. Thus, clarifying the behaviour of the
employees in a workplace.
1.3. Suggest three advantages of gaining different perspectives when asking questions. (Guide:
3+ bullets)
 It provides a better understanding
 Boosts the power of empathy
 Helps in eliminating the bias nature
 Opens many new doors
Helps in diminishing the conflicts
1.4. In your own words, describe what critical thinking is. (Guide: 30+ words)
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ASSESSMENT TASKS
Qualification details: BSB30120 Certificate III in Business
SBTA course reference: BC3-20_3.1_Critical thinking
Units of competency: BSBCRT311 Apply critical thinking skills in a team environment
Critical thinking is an intellectual process of skilfully, conceptualising, analysing, synthesising or
evaluating an information which is gathered from a personal or other sources. It is an ability to think
clearly and rationally by taking into consideration all the positive and negative outcomes of a
situation.
1.5. You and your team have identified several solutions to a work place problem. However, you
are not sure if the solutions will be suitable or create additional issues to the problem.
In your own words, list minimum of six applicable questions you could ask yourself, to
evaluate if a potential solution for a workplace problem is appropriate. (Guide: 6+ questions)
ANS- Six Questions
Q1- Is the solution perfect or suitable enough according to the issue addressed of the workplace?
Q2- Is the solution addressed brings some kind of opportunities in the workplace or not?
Q3- Is the solution provided is contributing to the near future success of the workplace or not near
future success?
Q4- What are going to be the long term consequences of the solution provided?
Q5- Will the solutions provided, make the inner environment of the workplace healthy or not?
Q6- Is the interest of every individual present in the workplace is associated with the solution given
or not?
1.6. List at least three examples of boundaries which should be considered when generating new
workplace ideas and responding to the ideas? (Guide: 3+ bullets)
 Have a healthy work culture by developing a structure of flexible schedule
 Developing a cafeteria for the regular periodic breaks
 Granting weekend off to the employees
 Developing a gaming lounge in the premises to provide relaxation to the employees.
1.7. List four methods that will help you to develop individual critical and creative thinking skills?
(Guide: 7+ bullets)
 Coming up with the new questions every time and finding number of ways to solve a single
problem
 By exploring more and more
 Becoming curious about the little things as well as the tough situations
 Indulging more into practices which involve decision-making and planning
 Creating Ifs and extending situations by moulding them differently
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ASSESSMENT TASKS
Qualification details: BSB30120 Certificate III in Business
SBTA course reference: BC3-20_3.1_Critical thinking
Units of competency: BSBCRT311 Apply critical thinking skills in a team environment
BC3-20_3.1_ BSBCRT311_Assessment Tool Version
1_21 June 2021
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ASSESSMENT TASKS
Qualification details: BSB30120 Certificate III in Business
SBTA course reference: BC3-20_3.1_Critical thinking
Units of competency: BSBCRT311 Apply critical thinking skills in a team environment
ASSESSMENT TASK 2: PRACTICAL ACTIVITIES
Assessment task instructions:
This is the second (2nd) assessment task which consists of four (4) activities, such as, writing reports, developing presentation aids, role-
plays and presentations. You must complete all activities at the required level to get a “Satisfactory” outcome.
Purpose of the assessment task:
The purpose of the assessment task is to assess your skills in the following:
 identifying and analysing workplace problems as part of a team
 developing questions on key challenges of a chosen problem
 consulting relevant stakeholders to gather information on workplace problems
 using a range of creative thinking techniques as part of a team to generate ideas or responses to questions or issues
 using critical thinking processes to develop relevant questions and criteria for identified workplace issue
 presenting to relevant stakeholders and respond to answers
 assessing feedback to identify key personal and team learnings
Assessment conditions and resources:
Skills in this unit will be demonstrated in a simulated workplace environment where the conditions are typical of those in a working
environment in the industry. Access to specific challenges and situations to which critical and creative thinking may be applied to
workplace problems as part of a team.
IMPORTANT NOTE: This unit specifies that you MUST demonstrate team work, oral communication, and
generate and present solutions of a workplace problem on at least two (2) occasions.
Read the Case Study and complete all activities.
Case Study - CoffeeVille
Rufus and Emma own CoffeeVille. CoffeeVille is situated in an inner-city suburb of Redfern and
close to trains and buses. CoffeeVille’s mission is to
always provide a unique and compelling cafe
experience for the socially aware professional and
inner-city coffee drinker. Serving high-quality coffee,
superior hot and cold gourmet food and beverages
and consistently high level of expert and
knowledgeable, fast and friendly service.
Rufus runs the kitchen and designs the menu for
each season and Emma is a qualified barista and runs
the café.
The café has tables both inside and on the street and
the environment is cosy and friendly. Their clientele
ranges from early 20s to mid-50s. The café is popular with students during the week and on
weekends it is visited by locals.
The café is getting busier and lately Emma noticed that the café received some complaints so
she decided to handout a survey to their current customers. She then collated the surveys and
inserted the responses into a spreadsheet which she prepared to share with staff.
Customer service surveys issued and received:
Total surveys distributed to current customers 800
Total surveys received and correctly completed 753
Total positive overall feedback received 739
Customer overall outcomes
Total responses received about bad service and similar (non-satisfactory) 16
Total of undecided responses to about customer service received (neutral responses) 5
Total responses about location of the café (excellent) 735
Total responses about quality and taste coffee product (excellent) 738
Business opportunity to improve - responses:
Total responses from customers who would purchase coffee beans - if reasonably priced and some
pointed out that the coffee beans are expensive 356
Total responses from customers who wish to have more food choices on the takeaway menu (good point) 250
Total responses from customers who either complained or selected slow service (negative) 26
Total responses from customers or businesses about the café’s young staff who did not understand
customer service and the menu or the coffee well when asked questions (negative) 13
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COFFEEVILLE
customner serv ice
outcomes
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