Customer Service

University
Customer service
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CUSTOMER SERVICE
Contents
Introduction...........................................................................................................................................3
1.1 Discussion on the reasons for using customer service policy..........................................................3
1.2 Discuss the purpose of evaluating a customer service policy, indicating how this can assist future
staff training and development.............................................................................................................5
2.1 Evaluate different communication methods and how these are used to best effect......................6
2.2 Analyse how consumer perception is influenced by the client service provision............................6
3.1 Assess sources of information on customer requirements and satisfaction levels..........................7
3.2 Carry out research on customer requirements and satisfaction levels for a selected business,
suggesting potential improvements......................................................................................................9
4.1 Deliver customer service in a business and service environment....................................................9
4.2 Review own performance in the delivery of customer service and make recommendations for
improvement.......................................................................................................................................10
Reference............................................................................................................................................12
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CUSTOMER SERVICE
Introduction
In the wake of having assessed the customer advantage approach of Le Meridien and having all
around that genuinely matters appreciated why each hotel needs an astoundingly made one, we ought
to now move on to survey a customer system. Frameworks of customer affiliation help in surrounding
the technique for membership advancement and sticking to standards of the same. It what's more aids
in filling in as a gage to the estimation and self-assessment of the brand. Motels being astoundingly
customer questionable with a monster space for contact with the customer should be careful and
aware of the difficulties that their error in transport can get it.
1.1 Discussion on the reasons for using customer
service policy
Now a day’s people want to upgrade themselves in this modern world, and they are upgrading
themselves very much smoothly. Now the communication system has reached the zenith because
people now days always connected to each and everyone via mobile phones and the other social
networking sites. So it is easy for everyone to communicate with anyone. This is not only benefited
for the human race but also the big advantage for the modern day business in the world. This helps
any business to expand themselves in all over the world, and it is very much true that all huge
business totally depends upon the modern day communication. Now each and every business needs
feedback from the customer about their service or the product because customer are the only thing for
whom the business is running and for the comments, they need to make the way of communication
and those communication channels are the social media sites, websites and the phones. In today’s
world, the customer always wants an active business service from the business holder where they can
remove their queries. For that now the online sales are growing strongly because in online business
people can check out the product details on a regular basis and can ask frequent question to the
customer service executive about the product, After the purchasing the product they can get the
particulars of the product from the day of shipping to till the moment of the delivery. So for creating
the right business, the company should create channel or media for the communication purpose. The
communication system makes a company more responsible and loyal towards their customer, and this
makes the customer more flexible towards the enterprise. So the quality of the service has reached to
the competitive level which has now become the necessity for both the customer and the company. As
per as the research, their one-third of the client is leaving or moving out from the business because for
the bad communication and for the hostile response from the customer service executive. For that
reason, the company should become strict regarding their customer service because that is the central
fact which helps the company to communicate with the client and helps the company to hold the new
client.
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CUSTOMER SERVICE
A system should be set up regarding the customer complaint and the feedback about the service they
are getting from the enterprise. In that case, a company should maintain a log shit for keeping the
record of the customer which will help them to improve the service. At first, the company should take
the phone number, name and address of the client after that the name of the employee who is
receiving complain of the feedback from the client, date and time of the complaint when it has been
received, the category or the nature of the complaint which has been received. Then about the action
which has been taken by the company to solve the problem, then the time and date of the solution and
whether the customer is satisfied or not after that suggestion to avoid this kind of problem shortly.
•Provision of organisation to the client and in this manner ensuring satisfaction of the
customer of the institution or a trade
•Service Policy – set of rules for the labourers to enhance their customer association
•Strong stamp – Efficient structure – Increased customer steadfastness – Better loyalty to the
brand – Increased Revenues and Publicity – Augmented Brand Value
•Policies change across over relationship in light of the client profile and needs
Customer Service is the affirmation that a client expects for the wage doled by them for the
organisation that they buy. The commitment of the authority community is to ensure that the
customer leaves satisfied and returns. As a structure for heading of the exercises of the
delegates in passing on the organization for the client, a course of action is to be portrayed,
which the customer's advantage approaches are. Power transport to the customer and business
advancement is a constant cycle as showed up.
Overview of Le Meridien, London
•Owned by Starwood Hotels and Resorts, an overall prohibitive stress in cheerfulness
•Rich legacy of forty years with more than 120 lodgings in 50 nations
•Known for its gleam and warmth in all groupings of convenience
•Signature stamp in movement of significant worth sustenance and refreshments as well
•Extraordinary property gatherings realising high purchaser dependability and reliability
Le MERIDIEN and Starwood Hotels require no remarkable partner due with their
inescapability and notoriety worldwide over all classes of individuals. Settlement, sustenance
and drink, escort, distraction, slackening up, they have all alternatives under single with
different choices under one form. This is a laudable occasion of the cycle appeared in the past
slide. Meridien has fabricated its photo through association, and a good organisation has
guaranteed them a huge footfall and occupations which like this has helped in empowering
their photo.
Customer service policy of Le Meridien
•Focus on the client and customer drove exercises
•Emphasis on working with the regard offered to the customer
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