Effectiveness of Job-Related Training and Employee Relations

The provided content is about an assignment related to training and development programs in a BPO company. The study found that most respondents received induction training when joining the firm, which reflects the company's involvement in increasing familiarity among personnel towards the business and work. It was also explored that socialization with colleagues and managers is part of the induction process, which helps employees develop sound relationships with their supervisors and colleagues. Furthermore, the study found that the company offers professional training to increase employee skills and that such programs are effective for developing job-related skills. The assignment concludes that proper job-related training enhances employee relations within the workplace and increases motivation towards work. It recommends that BPO companies should determine the actual needs of employees and offer targeted training to improve their skills, leading to better work performance and sound relationships.

Dissertation Chapter- Data analysis and
Conclusion& Recommendation
1

TABLE OF CONTENTS
CHAPTER -4 DATA ANALYSIS .................................................................................................3
4.1 Introduction............................................................................................................................3
4.2 Qualitative analysis................................................................................................................3
CHAPTER- 5 CONCLUSION AND RECOMMENDATION ....................................................28
5.1 Conclusion...........................................................................................................................28
5.2 Recommendation.................................................................................................................28
2

CHAPTER -4 DATA ANALYSIS
4.1 Introduction
The next section after carrying out the section of research methodology is analysis of the
information. The particular chapter deals with appraising and evaluating the information that has
been collected by the investigator. It includes presenting the information in manner that is
understandable and in suitable format. The specific section would yield findings which can be
utilized in order to draw valid outcomes from the thesis. In the present thesis that aims at effect
of training and development on employee relation data has been evaluated. For the sake of
attaining information primary and secondary sources have been employed. In addition to this the
data gathered is assessed by the means of qualitative method. Under this statistical tools such as
frequency table, mode and pie charts have been applied. The responses of the employees can be
gained regarding the frequency table with which proper conclusion can be drawn in an efffective
manner.
4.2 Qualitative analysis
Frequency table
For how long, till today, have you worked here?
Frequency Percent Valid Percent Cumulative Percent
Valid
Up to one year 9 8.9 9.0 9.0
1-2 years 12 11.9 12.0 21.0
2-3 years 11 10.9 11.0 32.0
3-5 years 39 38.6 39.0 71.0
5 or more years 29 28.7 29.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
3

Finding: When the employees of BPO industry that includes companies like Ovex Technologies,
SKY BPO, and The Resource Group (TRG) were asked regarding amount of time that is spent
by them in the company tell the date, it has been examined that out of 100, 9 respondents say up
to one year, 12 replied 1-2 year, 11 said 2-3 years, 39 says 3-5 years and 29 replied 5 years and
more.
Analysis: From the analysis of the responses that have been attained through survey of the
employees it has been gained that majority of the respondents have spent 3-5 years within the
organization. This reflects there is presence of greater number of employees who have spent
many years within the firm.
4

Did you receive induction training when you joined the company?
Frequency Percent Valid Percent Cumulative Percent
Valid
Yes 59 58.4 59.0 59.0
No 41 40.6 41.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding whether
5

they have received induction training when you joined the firm it has been examined that 59
respondents replied yes. However 41 employees replied no to the view.
Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that majority of the respondents replies yes to the view that they receive
induction training when joined the firm. This reflects that companies are involved in carrying out
induction program for the sake of increasing familiarity among the personnel towards the
business and the work that is being performed as well.
Was socialization with colleagues and managers part of the induction process?
Frequency Percent Valid Percent Cumulative Percent
Valid
Yes 63 62.4 63.0 63.0
No 37 36.6 37.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
6

Finding: When the employees of BPO industry that includes companies like Ovex Technologies,
SKY BPO, and The Resource Group (TRG) were asked regarding was socialization with
colleagues and managers part of induction process, it has been examined that out of 100, 63
respondents replied yes. However 37 employees said no the the statement.
Analysis: From the analysis of the responses that have been attained through survey of the
employees it has been gained that majority of the respondents believes that socialization with
colleagues and managers part of induction process. They feel so because of the reason that with
the assistance of socialization employees are able to develop sound relationship with people
whom they will report and who is their boss. Thus with such familiarity related with job is
developed to a greater extent.
7

Did you receive any professional training by the organization related to your work?
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 100 99.0 100.0 100.0
Missing System 1 1.0
Total 101 100.0
Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding whether
they have received professional training by the firm in relation to the work it has been examined
that 100 respondents replied yes. However none of the employee replied no to the view.
8

Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that all the respondents replied yes to the statement that professional
training has been organized by the firm. This implies that firm is involved in carrying out
professional training that assist in increasing skills of the personnel to a greater extent.
What type of training did you undertake?
Frequency Percent Valid Percent Cumulative Percent
Valid
Communication 41 40.6 41.0 41.0
Safety 16 15.8 16.0 57.0
Quality control 14 13.9 14.0 71.0
Team working 13 12.9 13.0 84.0
Customer service 16 15.8 16.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
9

Finding: When the employees of BPO industry that includes companies like Ovex Technologies,
SKY BPO, and The Resource Group (TRG) were asked regarding the type of training that is
being undertaken by them, it has been examined that out of 100, 41 respondents replied
communication. However 37 employees said safety. In addition to this 14 employees responded
quality control. Moreover 13 said team working and 16 replied customer services is the type of
training undertaken.
Analysis: From the analysis of the responses that have been attained through survey of the
employees working in BPO industry it has been gained that majority of the respondents believes
that communication is the type of training that is being attained by them. This is because they
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believe that it is the aspect that is needed by every employee. With effective communication the
work flow can be smooth.
To what extent you find that training and development program is helpful and effective for developing the
skills required in your job?
Frequency Percent Valid Percent Cumulative Percent
Valid
Very ineffective 12 11.9 12.0 12.0
Ineffective 19 18.8 19.0 31.0
Moderate 9 8.9 9.0 40.0
Effective 10 9.9 10.0 50.0
Very effective 50 49.5 50.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
11

Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding the extent
to which they find training and development program is helpful and effective for developing the
skills required in job it has been examined that out of 100 respondents 12 employees replied very
ineffective, 19 said ineffective, 9 respondents feels moderate. However 10 employees said
effective as well as 50 employees replied very effective.
Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that majority of the respondents replied training training and development
program is very effective for developing the skills required in job. This is due to the reason that
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with such the person is able to learn the manner in which the job task can be done in an effective
manner. Thus attainment of the target is ensured.
To what extent you agree with the fact that proper job related training makes an employee more motivated
towards his/her work?
Frequency Percent Valid Percent Cumulative Percent
Valid
Strongly disagree 22 21.8 22.0 22.0
Disagree 14 13.9 14.0 36.0
Neither agree nor disagree 15 14.9 15.0 51.0
Agree 28 27.7 28.0 79.0
Strongly agree 21 20.8 21.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
13

Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding the extent
to which they agree with the fact that proper job related training makes an employee more
motivated towards his/her work it has been examined that out of 100 respondents 22 employees
strongly disagreed with the view, 14 were disagree, 15 respondents were neutral that is they
neither agreed or disagreed with the statement. However 28 employees agreed with the view and
21 strongly agreed.
Analysis: From the analysis of the responses that have been attained through survey of the
employees working in BPO industry it has been gained that majority of the respondents agrees
with the view that training increases the motivation among the employee in relation with work.
14

This is due to the reason that through employee learn different skills that builds confidence
among them to perform in effective manner. Thus their morale increases to a significant level.
To what extent you agree with the fact that proper job related training enhances employee relations within
the workplace?
Frequency Percent Valid Percent Cumulative Percent
Valid
Strongly disagree 13 12.9 13.0 13.0
Disagree 19 18.8 19.0 32.0
Neither agree nor disagree 14 13.9 14.0 46.0
Agree 9 8.9 9.0 55.0
Strongly agree 45 44.6 45.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
15

Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding the extent
to which they agree with the fact that proper job related training enhances employee relations at
workplace it has been examined that out of 100 respondents 13 employees strongly disagreed
with the view, 19 were disagree, 14 respondents were neutral that is they neither agreed or
disagreed with the statement. However 9 employees agreed with the view and 45 strongly
agreed.
Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that majority of the respondents strongly agreed with the view that training
assist in increasing the relationship among the employees at workplace. This is due to the reason
16

that when the employees are trained the they perform in an effective manner which enhances
their relationship thus the work performance can be carried out in an effective manner.
In your opinion, what ensures good employee relations? (Tick all that apply)
Frequency Percent Valid Percent Cumulative Percent
Valid
Education 29 28.7 29.0 29.0
Training 37 36.6 37.0 66.0
Job experience 19 18.8 19.0 85.0
Loyalty 11 10.9 11.0 96.0
Recognition 4 4.0 4.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
17

Finding: When the employees of BPO industry that includes companies like Ovex Technologies,
SKY BPO, and The Resource Group (TRG) were asked regarding their opinion on the factor that
ensure good employee relations, it has been examined that out of 100, 29 respondents replied
education. However 37 employees said training. In addition to this 19 employees responded job
experience. Moreover 11 said loyalty and 14 replied recognition as the factor that ensures sound
relationship among the employees.
Analysis: From the analysis of the responses that have been attained through survey of the
employees working in BPO industry it has been gained that majority of the respondents replied
that training is regarded as the factor that ensures sound employee relation. This is due to the
18

reason that through such employees learn the job and are able to perform in better manner. Thus
they behave in well manner with other employees which enhances relationship among them.
In general, how would you describe relations between managers and employees at this workplace?
Frequency Percent Valid Percent Cumulative Percent
Valid
Very Good 47 46.5 47.0 47.0
Good 21 20.8 21.0 68.0
Poor 13 12.9 13.0 81.0
Very poor 6 5.9 6.0 87.0
Dont know 13 12.9 13.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
19

Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding the
manner in which they would describe relations among the manager and employees at this
workplace it has been examined that out of 100 respondents 47 employees replied very good, 21
said good, 13 respondents said poor. However 6 employees replied very poor and 13 employees
said that they do not know.
Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that majority of the respondents said that relationship among the manager
and employees at this work place is very good. This reflects that proper training programs are
organized by the authority for boosting the morale of the employees.
Value of organization
Frequency Percent Valid Percent Cumulative Percent
Valid
Very satisfied 27 26.7 27.0 27.0
Satisfied 31 30.7 31.0 58.0
Dissatisfied 14 13.9 14.0 72.0
Very dissatisfied 14 13.9 14.0 86.0
Dont know 14 13.9 14.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
20

Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding whether
or not they are satisfied with the aspect that is value of the organization it has been examined that
out of 100 respondents 27 employees were very satisfied, 31 were Satisfied, 14 respondents were
dissatisfied with the view. However 14 employees were very dissatisfied and 14 replied that they
dont know.
Analysis: From the analysis of the responses that have been attained through survey of the
employees working in BPO industry it has been gained that majority of the respondents were
satisfied with the value of the organization.
21

I feel loyal to my organization
Frequency Percent Valid Percent Cumulative Percent
Valid
Very satisfied 28 27.7 28.0 28.0
Satisfied 34 33.7 34.0 62.0
Dissatisfied 14 13.9 14.0 76.0
Very dissatisfied 14 13.9 14.0 90.0
Dont know 10 9.9 10.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding whether
22

or not they are satisfied with the aspect that is whether they feel loyal towards their firm it has
been examined that out of 100 respondents 28 employees were very satisfied, 34 were Satisfied,
14 respondents were dissatisfied with the view. However 14 employees were very dissatisfied
and 10 replied that they dont know.
Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that majority of the respondents replied that they are loyal towards their
firm. This can because they feel that their organization offer greater opportunity for growth as
well as development.
I am proud to tell people who I work for
Frequency Percent Valid Percent Cumulative Percent
Valid
Very satisfied 35 34.7 35.0 35.0
Satisfied 27 26.7 27.0 62.0
Dissatisfied 12 11.9 12.0 74.0
Very dissatisfied 13 12.9 13.0 87.0
Dont know 13 12.9 13.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
23

Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding whether
or not they are satisfied with the aspect that is they are proud to tell people for whom they work
it has been examined that out of 100 respondents 35 employees were very satisfied, 27 were
Satisfied, 12 respondents were dissatisfied with the view. However 13 employees were very
dissatisfied and 13 replied that they dont know.
Analysis: With the analysis of the responses gained through survey of the employees it has been
determined that majority of the respondents were very satisfied and also they feel proud in telling
people about for whom they work. This is because of the fact that they are highly motivated
which results in increasing their zeal and enthusiasm towards work.
24

I have regular discussion with my supervisor to review my performance
Frequency Percent Valid Percent Cumulative Percent
Valid
Very satisfied 21 20.8 21.0 21.0
Satisfied 44 43.6 44.0 65.0
Dissatisfied 14 13.9 14.0 79.0
Very dissatisfied 7 6.9 7.0 86.0
Dont know 14 13.9 14.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
25

Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding whether
or not they are satisfied with the aspect that is regular discussion with my supervisor to review
own performance it has been examined that out of 100 respondents 21 employees were very
satisfied, 44 were Satisfied, 14 respondents were dissatisfied with the view. However 7
employees were very dissatisfied and 14 replied that they dont know.
Analysis: By the means of carrying out the analysis of the responses gained through survey of the
employees working in BPO industry it has been examined that majority of the respondents were
satisfied by having regular discussion with superior on their own performance. As such this helps
them in knowing the areas of improvement to a greater extent.
Mode
Statistics
26

For
ho
w
lon
g,
till
tod
ay,
hav
e
you
wor
ked
her
e?
Did
you
recei
ve
induc
tion
traini
ng
when
you
joine
d the
comp
any?
Was
sociali
zation
with
collea
gues
and
manag
ers
part of
the
inducti
on
proces
s?
Did
you
receiv
e any
profes
sional
trainin
g by
the
organi
zation
related
to your
work?
What
type
of
trainin
g did
you
undert
ake?
To
what
extent
you
find
that
training
and
develo
pment
progra
m is
helpful
and
effectiv
e for
develo
ping
the
skills
require
d in
your
job?
To
what
exten
t you
agre
e
with
the
fact
that
prop
er
job
relat
ed
traini
ng
make
s an
empl
oyee
more
motiv
ated
towar
ds
his/h
er
work
?
To
what
extent
you
agree
with
the
fact
that
proper
job
relate
d
trainin
g
enhan
ces
emplo
yee
relatio
ns
within
the
workpl
ace?
In
your
opini
on,
what
ensu
res
good
empl
oyee
relati
ons?
(Tick
all
that
apply
)
In
gener
al,
how
would
you
descri
be
relatio
ns
betwe
en
mana
gers
and
emplo
yees
at this
workpl
ace?
Value
of
organi
zation
I feel
loyal
to my
organi
zation
I
am
pro
ud
to
tell
pe
opl
e
wh
o I
wor
k
for
I have
regular
discuss
ion with
my
supervi
sotr to
review
my
perform
ance
N
Vali
d 100 100 100 100 100 100 100 100 100 100 100 100 10
0 100
Mis
sing 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Mode 4 1 1 1 1 5 4 5 2 1 2 2 1 2
27

CHAPTER- 5 CONCLUSION AND RECOMMENDATION
5.1 Conclusion
It can be concluded from the present study that greater number of respondents receive
induction training when joined the firm. This reflects that companies are involved in carrying out
induction program for the sake of increasing familiarity among the personnel towards the
business and the work that is being performed as well. Further it has been explored that
socialization with colleagues and managers part of induction process. They feel so because of the
reason that with the assistance of socialization employees are able to develop sound relationship
with people whom they will report and who is their boss. It has been determined that company is
engaged in offered professional training. This implies that firm is involved in carrying out
professional training that assist in increasing skills of the personnel to a greater extent. Training
and development program is very effective for developing the skills required in job. This is due
to the reason that with such the person is able to learn the manner in which the job task can be
done in an effective manner. Thus attainment of the target is ensured. It has been inferred from
the present study that training assist in increasing the relationship among the employees at
workplace. This is due to the reason that when the employees are trained the they perform in an
effective manner which enhances their relationship thus the work performance can be carried out
in an effective manner.
5.2 Recommendation
In this section several recommendations are being provided to the BPO companies. This
is for the sake of enhancing the employee relation to a greater extent. This is being suggested to
the business to determine the actual need of the employees and then offer training to them. This
results in bringing enhancement within their work performance and builds sound relationship as
well. Along with this it is suggested to the business to work upon enhancing the skills of the
employees so they are motivated to work in the firm with greater effectiveness. In the present era
in order to survive in the market it is important that company possess highly skilled personnel so
that they are able to win the competition prevailing in the market. Thus it is recommended to
company to bringing improvement in the manner training is offered so that predetermined goals
are achieved. Also it is essential that decision is taken on the type of training that needs to be
offered to personnel so that quality of work can be enhanced.
28