Decision Making in Mark & Spencer Company
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Added on 2020-02-05
Decision Making in Mark & Spencer Company
Added on 2020-02-05
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Management and Operations
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................4P1 Compare the different roles and characteristics of a leader and manager.............................4M1...............................................................................................................................................5P2 Role of leader and function of manger..................................................................................5P3 Different theories and models................................................................................................6M1...............................................................................................................................................7M2...............................................................................................................................................7D1................................................................................................................................................7TASK 2............................................................................................................................................8P4 Key approaches to operation management and role that leaders and managers play............8P5 Importance and value of operation management...................................................................9P6 Factors within business environment which impacts operational management and decision-making by leaders and managers..............................................................................................10M3.............................................................................................................................................11M4.............................................................................................................................................11D2..............................................................................................................................................11CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................13
INTRODUCTIONIn each and every company, managers have to do proper supervision of differentoperational activities so that they can provide or deliver the best services to their service users.Management or oversight is the process which assists in dealing with or controlling differentthings or people (Arnold and Loughlin, 2013). When the employees of the firm have to do propersupervision of the different operational activities and on the basis of that they have to use theappropriate strategies of the business entity. Along with this staff members have to put moreefforts in coordinating the work so that they can make best and appropriate products which assistin fulfilling the needs and wants of the consumers and according to that they can attain the goalsand objectives. The employees of the business entity have to use appropriate managerialfunctions which includes planning, organising, controlling and direction so thatthey canaccomplish the targets. The present assignment is based on Marks & Spencer (M&S) which isthe major British multinational retailer that is listed on the London Stock Exchange. In the belowmentioned report, comparison on different roles and characteristics of a leader and manageralong with the functions of a leader or manager by using different theories and characteristicswill be discussed. TASK 1P1. Comparing different roles and characteristics of a leader and managerLeaders and managers are important people in organisation as they help in makingcorrect and appropriate decisions for the betterment of company. They have to use new andappropriate ways which helps in attaining the goals and objectives effectually. In the company,leaders are the individual person and they make their own goals which will help inaccomplishing the goals which are pre-decided by the owner of M&S. But on the other side, inthe firm managers have their own roles and responsibilities which they have to fulfil and bymanaging the cost of the products and services they can generate more and more revenue(Baldwin, Allen and Ridgway, 2010). On the basis of orientation, leaders of Marks & Spencer are vision oriented whichsuccour in doing proper thinking about the future. Whereas, manager of company are processoriented as they complete the task by using appropriate process along with the system. Managers
of the firm are career oriented as it helps in managing and developing the career so that they canattain the targets (Barratt, Choi and Li, 2011). On the basis of decision making, leaders are the person who take effective decisions ofcompany without any hesitation. Along with this they have to take more risk so that they cangenerate more and more revenue. But on the other side, managers are those who always dependon the decisions which are made by superiors or higher authorities of business entity (Brandonand Mullan, 2013). According to conflict resolution, leaders are the individual person who always put moreefforts to resolve the conflicts so that they can properly deal with that. But on the other hand,managers are the person who always avoid the situation of conflict. On the basis of focus on results, leaders of Marks & Spencer always focus on outputswhich they are attaining. But, managers of M&S always focus on the process which helps inattaining outcomes and according to that, they can accomplish the objectives by using availableresources (Chin, 2010). According to responsibility, leader is the person who always take responsibility to dowork in a proper and appropriate manner. But manager takes credit for doing the work. P2. Role of leader and function of managerThere are different situations which leaders and managers of Marks & Spencer are facingand they have to adopt the managerial functions which helps in managing all the work so thatthey can not face any issues and accomplish the targets. In the company, there are differentsituations which are occur and in this leaders and managers having different roles and functionswhich are to be used. They are: Decision making: The manager of Marks & Spencer has to make correct decision byinvolving other employees, leaders as well as subordinates have to adopt the appropriate decisionamong the distinctive alternatives. If the company wants to attain goals and objectives thenleaders and managers have to make accurate and relevant decisions (Cho and Dansereau, 2010). Risk taking: In firm, they have to make proper decisions and to attain the success incompetitive market, leaders as well as managers have to take more risk so that they can generatemore revenue. Along with this, for providing the qualitative products and services to consumers,they have to take more risk (Dekker, Bloemhof and Mallidis, 2012).
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