Role and Functions of Leaders and Managers in Operation Management: A Case Study of Mark and Spencer

Management operation

Table of Contents
INTRODUCTION ............................................................................................................................3
P1 Compare different role and characteristic of a leader and manager.........................................3
M1. comparison between the role of manger and leader...............................................................5
P2 Evaluate how role and functions of manager apply in different situation...............................5
P3 Different theories and model of approaches of leadership.......................................................6
M2 Strength and weakness of different approaches to situation in work environment................7
P4 Key approaches to the operation management and role of leader and mangers......................8
P5 Value operation management to achieve business objectives...............................................10
M3 How leader and mangers improve the efficiency of operational management.....................11
P6 Factors that impact the operational management and decision making by leaders or mangers.
.....................................................................................................................................................11
M4 examine the factors impacting business environment..........................................................12
CONCLUSION ...............................................................................................................................12
REFERENCES.................................................................................................................................14

INTRODUCTION
Leadership is a process of operation, creativity, action and emotion of mind. A leader
inspire other for a specific purpose in the business, life and career. In the organisations, leadership
is the capacity of the business management that set and accomplish objectives and take decision
actin when required. Leadership provide a direction to the company and employees. The workers
need to understand that in which direction a company is headed and who they follow in order to
reach at the destination (April and Dalwai, 2019). Organisation selected in this report is Mark and
Spencer which is located in London, United Kingdom. It is founded in 1884 by the Michael Mark
and Thomas Spencer. It is a manufacturing company in retail industry. This report will cover
role of a leader and manger, function of manager and leader in different situation, system
leadership, situational leadership, contingency leadership, approaches of operation management,
importance and vale of operation management
P1 Compare different role and characteristic of a leader and manager
Leader- An individual who convinces the other individuals to follow. Great leaders inspire the
confidence of other people and instruct them to actions.
Role of leaders
 Provide direction- Leaders provide a clear and compelling direction to their followers.
They owe their subordinates a clearly well defined strategies for company's growth and
communicate that strategy to their team members to achieve their common goals
(Brandon-Jones and Slack, 2018).
 Create structure- A leader is accountable to create the structure of an organisation,
decision making authority, job roles and process that make enable the team to do a high
quality work effectively. Leader set company's structure and the process; their team
members enact and execute them.
 Build trust- Leader have confidence that their team members know that what they have to
do and they will work best. Leader ensure that company's employees has essential skills to
perform their task and understand that how their work will serve the organisational
objective.

Manager- The company's manager is that person which is responsible to supervise and motivate
workers and to direct the organisational progress.
Role of a manager
 Informational role- As monitor, a manger gather essential information which can be used
for company's benefits. These information might be competitive that could impact entire
organisation. As disseminate, a manager distribute important information to the employees
which would otherwise be inaccessible to them.
 Decisional role- The manager deals and handle with several threats in the organisation and
mange the issues. They decide about the use of resources and try to improve unit in the
organisation. When they receive any good idea, then they launch the development project
in order to make their ideas a reality (Chen, Zhou and Klyver, 2019).
 Interpersonal role- In this, the manager represent company in all matters of the
formality. They define relationship between employees and manger. It include direct and
the coordinating subordinates activities. Liaison role involve the manager in an
interpersonal relationship outside of their area of authority.
Basis Leader Manager
Meaning This person direct and
influence behaviour of the
followers in for the attainment
of particular objectives.
It is representative of an
organisation and responsible
for the work management of
employees and also takes
essential actions when needed.
Management function Leader perform only one
function that is direction.
Manager perform all the five
function such as planning,
organising, staffing, directing
and the controlling.
Work It provide direction to workers
by creating a vision and
encourage team members to
Manger formulate the
organisational structure and
delegate authority to company's