Emotional Intelligence in the Workplace

Case study
(Task 1 & 3)

Table of Contents
TASK 1............................................................................................................................................1
1. What could Kimberley have said to her employee? Discuss applying Genos model........1
2. Describe how a person with low emotional intelligence would respond to this situation. 1
Describe how a person with high emotional intelligence would respond to this situation... .1
3. Below are some common situations in which employees feel anxious, scared, angry or sad.
Enter a response that is likely to trigger fear and a response that is less likely to trigger fear:. .1
4. Communicating in diverse workplace with people from diverse cultural background......2
TASK 2............................................................................................................................................3
1. Discuss your ratings for each of the five factors as identified in the personality test results. 3
2, Reflecting on the results, what stood out for you in terms of what it tells you about yourself
as a person..............................................................................................................................4
3. Discuss five of your emotional strengths...........................................................................4
4. Discuss five of your emotional weaknesses.......................................................................4
5. Complete the following table about personal stressors at work.........................................5
8. Review of needs and selection of three that most trigger your emotions when not met....5
TASK 3............................................................................................................................................8
4. During a meeting, what techniques would you use to ensure that Beryl and Yuko have the
opportunity to express their thoughts and feelings? List at least two.....................................8
6. What advice could you give to Beryl and Yuko to assist them in self-managing their
emotions?................................................................................................................................8
TASK 4............................................................................................................................................9
ACTIVITY 2 Email mentioning the purpose of conducting meeting....................................9
ACTIVITY 4 Follow Up mail to discuss about the happenings in meeting..........................9
REFERENCES..............................................................................................................................11

TASK 1
1. What could Kimberley have said to her employee? Discuss applying Genos model.
Kimberley could have stopped her employee from leaving the organisation and pacified
her by assuring that she would be appreciated for her work in future course of time. This case
relates to Genos model which stresses upon Emotional Intelligence and Emotional Quotient
(Keefer, Parker and Saklofske, 2018). The main skill to which this case relates is EI which
depicts that Kimberley could have been more sensitive towards the leaving of her employee. She
could have displayed sympathy or empathy towards her by pacifying her with words of
encouragement. Maybe, this could have helped in retaining the employee for a longer time and
instilling a sense of loyalty within the employee towards the entity.
2. Describe how a person with low emotional intelligence would respond to this situation.
A person with low emotional intelligence will respond in an undesired manner to this
situation. He would get angry, frustrated or sad upon this and can even scold John for pointing
out his mistakes so straight forwardly.
Describe how a person with high emotional intelligence would respond to this situation.
A person with high emotional intelligence will respond in a positive and optimistic
manner to the critique received from junior. This is so because they have a sense of maturity and
sensibility instilled within them that restrains them from responding in a negative manner to the
feedback provided by John.
3. Below are some common situations in which employees feel anxious, scared, angry or sad.
Enter a response that is likely to trigger fear and a response that is less likely to trigger
fear:
Situation Response likely to
trigger fear
Response less likely
to trigger fear
Lisa makes a costly mistake
at work
Being fired or fined from the
company
Getting scolded for the
mistake done
Katie is about to make a
presentation to the senior
An employee stating the
probable outcomes of the
Getting opportunity to
develop her presentation
1

management team and is
worried it won’t go well.
presentation not going well in
terms of getting scolded by
authorities (Hodzic and et. al.,
2018).
skills so that it does not take
place in future course of time
It’s Melisa’s second month
on the job and she seems to
have a hard time learning and
remembering the job.
Getting punished or scolded for
non completion of work on
time
Getting support and aid from
seniors to retain her job role.
Wayne reports to you that a
fellow worker has been
bullying him about his
sexuality.
Me not believing Wayne's
report of the fellow worker's
act
Me taking account of the ill
practice and taking strict
actions against it
Marissa just ended a call with
a customer and seems very
frustrated and angry.
Getting scolded or punished for
not communicating properly
with the customer
Getting training regarding the
proper manner in which to
communicate with customer
over calls
4. Communicating in diverse workplace with people from diverse cultural background
In today's business context, organisations prefer to develop diverse workplace
environment so that they can bring fresh ideas within organisational premises and get
multicultural view. It essential for the managers as well as individual to communicate to their
colleagues effectively belongs to different culture in order to develop their bond with them and
execute business activities effectively at workplace. In order to improve effectiveness of their
communication these individuals are required to improve their knowledge different cultures so
that they can communicate effectively with the individuals. Along with this, they are also
required to improve their observance as well as listening skills for understanding people. They
can also maintain personal relationship with the colleagues which helps them in improving their
coordination with them at the time of working. Furthermore, it has been analysed that three main
culture of Australia that is Aboriginal, Torres Strait Islander and other Australian people. All
three types are described below along with their response at workplace:
2