Developing Emotional Intelligence Skills for the Workplace
VerifiedAI Summary
This report discusses the concept and meaning of emotional intelligence along with key aspects and associated frameworks like Goleman's five domains and Bradbery. It demonstrates the case of Tesco and the benefits that employees have when developing emotional intelligence. The importance of emotional intelligence for different groups of workers is also explained. Guidance for managers on developing their emotional intelligence is provided along with a critical reflection on emotional intelligence and ways to improve it.