Impact of HR Management on Organizational Success

This assignment delves into the significant impact of Human Resource Management (HRM) on an organization's overall performance. Students are tasked with examining various HRM practices, such as talent acquisition, training & development, performance management, and compensation & benefits, and analyzing how these practices contribute to organizational success. The assignment encourages students to draw upon research and academic literature to support their arguments and demonstrate a comprehensive understanding of the relationship between HRM and organizational outcomes.

DEVELOPING INDIVIDUAL, TEAM
AND ORGANISATION
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
P1 Determining professional skills,........................................................................................3
P2 Developing professional development plan on the basis of personal skill audit..............5
P3 Analyse the difference between organisational and individual learning, training and
development within................................................................................................................7
P4 Analysis of the continuous learning and professional development to drive sustainable
business performance.............................................................................................................8
P5 Explanation about how high performance working contributes to employees engagement
and competitive advantage within the company....................................................................9
P6 Evaluation of the various approaches of performance management...............................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
In the recent times, for attaining success and gaining competitive edge over others
business unit requires highly skilled and talented personnel. Team includes people who have
varied skilled as well as abilities and they are highly capable to handle complex projects in
comparison to individual authority. On the basis of such aspect, by developing suitable teams HR
manager can aid in the productivity and profitability of firm to a great extent. The present report
is based on Whirlpool which is one of the leading businesses that offers electronic products or
services to the customers. In this, report will shed light on the skills, knowledge and behaviour
that HR professional must have to manage workforce more effectually. Besides this, report will
provide deeper insight about the extent to which organizational training and development differs
from individual. Besides this, it also depicts the level to which sustainable business performance
can be facilitated through the means of continuous professional development. It also entails the
approaches through which high level of performance can be ensured and managed within
Whirlpool.
P1 Determining professional skills
In the business unit, HR manager is assigned with several roles and responsibilities that
need to be performed. Such accountabilities include recruitment & selection, training and
development as well as performance management aspect. HR manager also plays a vital role in
conducting sessions for employee motivation and performance enhancement. Thus, being a HR
manager, to carry out all such activities within Whirlpool in the best possible way several
competencies are required. Thus, to improve skills and proficiency level personal audit needs to
be considered by HR managers. In accordance with such aspect, by doing SWOT analysis HR
manager can assess its strengths and weaknesses.
Besides this, such analysis also indicates opportunities and threats that are available to the
managers. Along with this, colleagues and superiors have better idea regarding the areas of skills
that demand for improvement. Further, in the context of Whirlpool, HR manager must have
knowledge in relation to the preparation of job description and specification (Oh and et.al.,
2017). Besides this, HR manager should also able to demonstrate positive behaviour in front of
other in every situation. For enhancing performance of firm executive HR manager of Whirlpool
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must have skills in relation to conflict resolution, communication, organizing corporate policies
preparing employee programs and creative problem solving ability.
Knowledge, skills and behaviours needed by HR consultant are enumerated below:
Knowledge
 Laws and legislation regarding recruitment
 Training methods
Skills
 Leadership skills
 Communication skills
 Conflict resolution skills
Behaviour
 Need to act as motivator
 Co-ordinator
Being an executive HR manager, SWOT analysis is conducted by me to identify strength
and weaknesses. This in turn assists me in covering weaknesses into strengths and thereby helps
in attaining benefits. Strengths: By doing evaluation of my own skills, I have found that time management is
the main strengths of mine. Besides this, my leadership skills of me are also good but not
sound. I have ability to influence the decision making of others but initiatives needs to be
undertaken for strengthening the same. Along with this, I have ability to arrange effective
training session for personnel that aid in their growth and development. Weaknesses: Whirlpool is the leading company which in turn has high customer as well
as employee base. In this regard, HR manager requires sound communication skills that
are considered as key for success. From assessments, I have identified that my
communication skills is not good. Further, conflict resolution skills of mine are not good.
At the time, when conflicts arise among the personnel I usually face difficulty in giving
quick judgement. In addition to this, I have knowledge about corporate procedure but
sometimes I face issues in developing working strategies and policies. Apart from this, I
assessed that my presentation skills are not good because sometimes I face issues in
relation to grabbing the attention of others. Thus, I need to work on this for becoming a
good HR manager.
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 Opportunities: I have opportunity to build distinct image or identity within the firm by
developing professional skills, knowledge and behaviour. Besides this, by improving my
abilities I can attain the position of senior HR manager who is assigned with the
responsibilities to take all decisions.
 Threats: In the recent times, all individuals are making efforts to create effective and
distinct position at workplace. Further, now in the field of technological advancements,
individuals spend more time on social sites or internet. Along with this, now several
institutions are available in UK which offers training to individuals in the field of HR.
Thus, I have threat from new individuals who are joining to the institutions. Along with
this, now companies including Whirlpool prefer to appoint younger employees rather
than promoting old one.
P2 Developing professional development plan on the basis of personal skill audit
Skill audit: It implies for the process that is undertaken by personnel or individuals to
assess the skills that they possess in against to the organizational requirements. It is one of the
most effectual tools that enable personnel to assess deficiencies and take action for improvement.
Skills Good Average Not Good
Management Yes
Leadership Yes
Communication Yes
conflict resolution Yes
presentation Yes
Regarding organizing
training session
Yes
SWOT analysis
Strengths
 Effective time management skills
 Ability to organize effective training
sessions
 Good leadership skills
Weaknesses
 Lack of communication skills
 Ineffective conflict resolution skills
 Weak presentation skills
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Opportunities
 Develop distinct identity within the
firm through building professional
attitude, knowledge and behaviour
Threats
 Increasing technological advancements
 Threat or insecurity from new comers
On the basis of the outcome of skills audit, I have assessed some attributes that need to be
improved for performing activities within Whirlpool. Hence, being a HR manager, below
mentioned plan will be followed by me to enhance the skills and proficiency level.
Skills need to
develop
Activities Time period
Communication skills For making improvement in my communication
skills, I will attend seminars and conferences.
Moreover, it will offer opportunity to me in relation
to sharing feelings and suggestions with others. This
in turn enhances my confidence level as well as both
speaking and listening skills. Besides this, I will also
attend meetings which help me in improving my
communication skills to a great extent.
3 months
Leadership skills To improve my leadership skills I will take part in
role play sessions. Such activity will help me in
assessing how to deal with the group and lead them.
Besides this, I will do internet surfing for identifying
traits and skills required for leading others. Further, I
will also go through the stories of my ideal leader.
This in turn develops my knowledge pertaining to
dealing with every situation.
1.5 month
Decision making For developing and enhancing decision making
ability case study session will be attended by me. By
1.5 months
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solving case studies I would become able to
understand the complexity of situations. Case studies
also help me in identifying how decision and relative
outcomes vary as per the situations. Along with this,
I will do simulation exercises which help me in
evaluating the outcome of decision in artificial
environment. At workplace, conflicts are usual when
individuals work in a team. In this regard, HR
manager is required to take suitable decision that
evolve satisfaction among the members and indulge
cohesiveness (Megginson and Whitaker, 2017).
Thus, by attending case study session I can improve
my decision making skills.
Presentation skills To improve my presentation skills I will attend
seminars and conferences. For developing awareness
among the employees regarding corporate policies
and process HR manager must have ability to present
the same in a clear as well as precise way
(Markussen-Brown and et.al., 2017). In addition to
this, I start to give presentation to others which in
turn enhance my skills in such field to a great extent.
Thus, considering all such aspects I will improve my
ability or proficiency level in this area significantly.
2 months
Team building Being a HR manager of Whirlpool, I must have
ability to in relation to formulating effective teams.
Moreover, now competent teams are required that
have ability in relation to perform activities through
making optimum use of resources. Thus, for
developing my ability in this context, I will make
efforts in relation to assessing books, journals and
articles that are based on team formulation and
3 weeks
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development. Moreover, along with the practical
aspects, theoretical understanding is highly required.
Further, to develop suitable team concerned authority
is required to include people of all backgrounds.
Along with this, HR manager also must have ability
to assess people who need to be included in team for
the accomplishment of specific project. Thus, to
enhance the team building skills I will organize role
play session for completing specific assignment.
Along with such professional development plan, I will make focus on doing continuous
evaluation of my performance, knowledge and behaviour. This in turn helps me in updating with
the latest trends. Further, development plan also helps in comparing the skills in the context of
specified time. On the basis of such aspect, by making assessment I would become able to take
suitable measure on time for improvement.
Reflective statement: I will follow the above depicted plan which in turn improves my
skills in the areas such as leadership, decision making, team building and presentation. By
attending seminars and conferences I will improve my communication skills. Along with this, I
will also focus on attending workshops, taking part in role play activity to strengthen the skills
that require performing activities in the best possible way. Hence, by taking necessary action or
measure I would become able to develop bright career in the field of HR and attain success.
P3 Analyse the difference between organisational and individual learning, training and
development within
As per the case scenario Whilpool company is going to enhance the communication,
performance management and collaboration working in the company so as it can attain its high
level target and profitability (Duffield, 2014). For attaining this objective, it is very important for
the organisation management to focus on the employees learning as well as overall learning for
the company.HR manager required to improve his management skill and ability by which he/she
can performance in better manner and attain the organisational objective. There are huge
difference between the organisational learning and individual learning within the company.
Organisational learning assist to the company in enhancing its existing performance and progress
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so as entire functional department can easily attain its determined target. Organisational learning
focus on the entire target and objective of the firm (Nyberg and et. al., 2014). All functional
departments involves in the organisational learning process. In this aspect, training and
development organises according to the needs and requirement of the company. In addition to
this, training can conduct according to the company’s determined objective and goal.
On the other hand in the context of individual learning, training and development can
conduct according to the needs of improvement in the individual. Individual learning helps to the
individual in enhancing their personal and professional skill (Telfer and Sharpley, 2015). With
assistance of individual learning, individual can able to learn something new like new skill,
knowledge, ability, capability, idea, etc. which help them in improving their personality and
professionalism. It can be said that individual learning deals with personal development and
organisational learning copes with the overall needs for changes of organisation this basically
due to competing necessity within business market. It can be said that organisational learning can
set according to the specific period of time under which various resources and material can used
by the company.
In the case of Whirlpool, manager required to understand the difference between
organisational learning and individual learning so as he/she can make the changes within the
business according to the determined target (Jabbour and et. al., 2013). Training and
development for the organisation can help to the cited venture in enhancing skill, knowledge and
ability for all over the employees. On the other hand training and development of the individual
can assist in improving only individual professional skill, ability, knowledge and idea about the
working by which his/her personality and professionalism can also enhance. In order to
understand the continuous learning professional development, learning cycle theory can aid to
the management which are as follows-
Kolb’s learning styles and learning cycle theory
 Concrete experience- A new experience of situation is encountered, or a reinterpretation
of existing experience
 Active experimentation- particular importance in any inconsistencies between experience
and understanding
 Reflective observation- Reflection gives rise to a new idea, or a modification of an
existing abstract concept
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 Abstract conceptualisation- The learner applies them to the world around them to see
what result
Thus, from this discussion it can be said that organisational learning and individual
learning is majorly different from each other because both have its own concept and objective.
As organisational learning can set and organise according to the needs of the improvement
within the company. In this process entire organisation system, structure, workforce and working
method can improve. It can organise according to the period of time. In the other and individual
learning can organize for enhancing only individual talent, knowledge, skill, ability and idea
through which his/her personality and professionalism can improve. In addition to this, in the
individual learning only one individual can engage with learning and improvement process. On
the other hand organisational learning, all functional department, workforce and system can
include for improving itself.
P4 Analysis of the continuous learning and professional development to drive sustainable
business performance
In an organisation, due to the attain the company growth and high market value, manager
required to focus on that strategies and tactics buy which entire organisation can engage with
continuous learning and professional development. In the context of the Whilpool, continuous
learning and professional development can assist in improving the overall performance of
business. Continuous learning and professional development in the organisation can assist in
attaining the sustainable business performance in the UK because in the market there is huge
competition. Every business unit requires an excellent growth and profitability in the competitive
business environment (Cullen and et. al., 2014). In order to get excellent profitability and
growth, corporation engage with effective strategies and tactics. In this aspect, continuous
learning is one of the best strategy by which corporation can gain high level of outcome and
profitability in the competitive business environment. Whilpool Company needs to focus on the
continuous learning under which it should focus on such methods and practices by which its
personnel’s can easily improve their personality and professionalism. In the context of
professional development includes overall development such as skill, ability, idea, knowledge
etc. With assistance of the professional development among the workforce, company can easily
enhance its quality of business performance through which sustainable growth can possible.
While, company provides an opportunity to its personnel’s to improve their professional
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development and make engage them with continuous learning then employees can able to do
quality work by their skill and ability (Rondinelli, 2013). With help of effective skill and talent,
they can enhance speed of the business operation and productivity. The business efficiency and
effectiveness can enhance with help of employees so it can be said that with help of professional
development and continuous learning personnel’s can give their best efforts to attain the target of
business unit. They can gain high competitive advantage and sustainable growth in the
competitive market. Thus, it can be said that with help of continuous learning and professional
development, Whirlpool Company can gain sustainable growth and development in the market.
Honey and Mumford learning style
As per this learning style, there are major for kind of learner which are as below-
 Activist- This kind of learner learn from the doing and they involve in various activities
such as brain storming, problem solving group, puzzles, role plays etc. Activist style is
usually opted by those individuals in the organisation who wanted to experience
something new in their working life
 Theorist- This kind of learner learn from the statistics, stories, quotes, background
information, applying concept etc. In this style, individual learn from the different
theories, logic sand arguments before taking any conclusive decision.
 Pragmatist- This kind of learner puts theory learning into practices in the real world. The
employees are also practical in nature and they develop certain new concepts with their
own knowledge and experiences
 Reflector- This kind of people learn from the observing and thinking about what is
happening around them. This kind of people also collect the data from primary and
secondary sources.
P5 Explanation about how high performance working contributes to employees engagement and
competitive advantage within the company
High performance working- High performance working is about creating a culture where
there is trust among the employees, transparency and open communication for all. It is a
fundamental policy, practices and processes which assist to integrated personnel that can
improved performance of workforce.
Features of high performance working
 HPW includes self-managed team and decentralisation of decision making.
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 In this includes high compensation including performance and commitment incentives.
 It includes managed planning and measurement.
 It has open communication and employment security
Merits of HPW
 It assists to company in building strong loyalty and bring innovation.
 It aids in overcome training costs as staff will bring experience and qualification from the
organisation.
 Employees can motivate to give the best efforts and participation in attainment of
organisation success.
Demerit of HPW
 It is time consuming process as company works through spo many processes.
 It required lots of energy from the HRM department to handle all candidates.
In an organisation, employees plays a very crucial role as they contribute in surviving
business activities and function. In the absence of human resource no business unit can attain its
determined objective and goal within specific period of time. In every functional departments
like marketing. Human resource, operation, finance requires high skilled employees through
which business activities and function can carried out. Every business organisation requires high
level of growth and profitability. The entire business performance and progress is largely
depends upon the human resource (Coleman, 2015). If company have high skilled and talented
employees then it becomes easy to produce high quality of work and outcome at the workplace.
In the absence of skilled workers, company cannot able to gain high quality of work.
Thus, it can be said that in order to attain the high level of outcome and develop
competitive advantage in the market, company have to recruit such talented and high skilled
workers through which firm can improve its effectiveness and productivity. It is also very
important for the management of the Whirlpool to organise such effective and useful training and
development program for its workforce by which they can improve their skill, knowledge, ability
and capability about their working. With assistance of training and development, company can
improve productivity and competency of the business (Panagiotakopoulos, 2013).
In addition to this, company should high skilled and high qualified employees who have
effective knowledge about the working and subject through which they can able to carry out
business activities in excellent manner. Thus it can be said that high performance working is the
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best approach and practices within the business enterprise by which it can attain high competitive
advantage and profitability in the competitive business environment.
As per the given case scenario, Whilpool is facing the issue related to the lack of
communication and management through which its performance is getting down. In this case,
with help of high performance working of the personnel’s, company can easily improve its
performance and productivity. In this situation, employees gives their best contribution and
perform in excellent manner. In this manner, company can use team working and collaborate
working through which all employees work together in order to accomplish the company goal.
Thus, it can be said that high performance working can assist in engaging the workforce at the
workplace.
While all employees collectively work at the workplace then they can easily perform at the
high working level. So it can be said that with help of high performance working, employees can
easily resolve the issue of the company because all employees work together for accomplishing
task. High performance working assist in improving employee’s engagement because High
performance working in the corporation can assist to the organisation in gaining the excellent
level of outcome. In addition to this high performance working can also contribute to employee’s
engagement. At the time of high performance working in the company, all workforce can
collectively perform for attain the determined target of business.
P6 Evaluation of the various approaches of performance management
Performance management- Performance management is one of the most significant
aspect in the organisation by which higher authority can easily manage and monitor the
performance of employees.
Features- It includes activities which ensure that goal are consistently being met in an
effective and efficient manner. In the process of performance management, management
involves in creating a work environment or setting in which people are enabled to performance
to the best of their ability. In an organisation, while management uses various methods of
managing the performance of employees then they can motivate and encourage for higher
performance and productivity (Thompson and Kleiner, 2015). In the whirlpool, while manager
and higher authority use the various methods for performance management then they can
automatically encourage for effective performance. Following are some method or approaches
performance management-
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 Collaborative working- It is one of the best approach for managing the performance of
employees at the workplace. It is a price under which all employees work together for
accomplishing some specific task and target. With assistance of this method, conflicts
and issues can easily resolve buy the employees because they collectively work at the
workplace (Wang and Noe, 2010). With assistance of the collaborative working at the
workplace personnel’s can easily share their knowledge, ability, idea, thought, opinion
with each other which help them in attaining high level of outcome and solve major issue
related to business. At the time of collaborative working in the company, manager and
higher authority can measure and monitor the performance of individual. Collaborative
working assist to the management in measuring and monitoring the performance of
employees.
 Comparative approach- This method helps to management in analyse the performance
of employees according to problem solving skill, decision making skill and creative skill.
This method provides graphs rating scale to manager in which it determines the
performance on the basis of 1 to 5 points. It is the simple and straight forward technique
that helps to manager in analyse the performance of employees. Manager can easily
compare employees performance as compare to other at workplace. Attribute approach- In this method, manager analyse and judge the performance of
employees on the basis of characteristics, team work, problem solving method,
creativity, analysis skill etc. In this aspect, manager uses graphic technique. Management
also provides rewards and awards to employees according to their rating. Rating system
and patter is being selected by evaluator on the belief that various characteristics and
performance dimension has been presented by participator.
Organisation culture in relation to performance management
With assistance of effective performance of the employee's company's culture can
positively influence. Performance management aids to the organisation in managing the
performance and ability of the personnel so as they can able to give their best in contribution
organisation success. In addition to this, this aspect helps in improving the atmosphere of
company by motivating employees. Thus, it can be said that performance management assist in
improving the culture of the company.
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CONCLUSION
From the above report, it has been concluded that by doing SWOT analysis and taking
feedbacks from colleagues and superiors HR manager of Whirlpool can assess development
requirements. Besides this, it can be inferred for ensuring effective management within the
organization HR manager of the firm must have ability to develop suitable teams, effective
communication as well as leadership skills. It can be seen in the report that effective
development plan helps manager in enhancing proficiency level. Further, it has been articulated
that continuous learning and professional development aid in the productivity as well as
profitability to a great extent. In accordance with such aspect, by developing skills HR manager
of Whirlpool can perform activities more efficiently. It can be seen in the report by placing
emphasis on the aspect of high performance working manager of Whirlpool can enhance
engagement of employee to the significant level. Besides this, HPW also maximizes productivity
of firm and thereby helps in gaining competitive position over rivals.
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