Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 Determine the appropriate and professional knowledge, skills and behaviour that are required by HR professionals.....................................................................................................................1 SECTION-2.....................................................................................................................................4 A) Key elements that make up high performance working system:............................................4 B)Benefits of applying HPW system:..........................................................................................5 C)Approaches to performance management:...............................................................................7 REFERENCS...................................................................................................................................9
INTRODUCTION The aim of this unit is to provide opportunity for students to appreciate that developing skills and knowledge to achieve high performance. Students will find out their own professional development is a single way to improve performance of teams and organizations in which they are working. They will also attain the awareness of the circumstances in which learning takes place and how development needs are connected to learning interference aimed at supporting the strategy of the organisation. On successful completion of this brief, students will put the foundations for their own to continue their professional development which will help them in future to engage in lifelong learning. According to this project there is a discussion of requirement by HR which are skills, behavior and knowledge and with all of them how they use them to develop a professional plan. Their is a importance of individual learning, training and development and through different approaches how it is supporting high performance culture and commitment. MAIN BODY Determine the appropriate and professional knowledge, skills and behaviour that are required by HR professionals. The quality outcomes comes only when quality people management exist and HR has a important role to give shape to the HR. The problems faced by line managers and leadership and they are the vital players and in front of the challenges in people management, and it influence micro factors to shape people. The HR professional only look for good heads after protect the essential including common sense. Skills required by HR-HR professional need some skills to done their work well. There is analysis of some skills which are important for human resource skills. Communication skills-According to me communication skill is important skill in HR job openings. It is essential in human resource management, as the HR professional is the connection between the business and the employee. On one hand, I am activist for employees and on other hand, I represent the employer. Handling their questions efficiently and complaints is the key to generalist roles. Recruitment and selection-Another often mentioned HR skill involves recruitment and selection. Finding qualified candidates, selecting the best, and exploring if there’s a match between the 1
candidate, the company and the manager is one of the most important HR tasks. Teamwork-Teamwork is one of those HR skills that is impossible to avoid. As an HR professional, you’re expected to work together with your colleagues in HR and with managers in the organization. Working together internally by actively aligning HR activities benefits both the organization and HR. HR Knowledge- It is an important skill for HR. past work experience, or educational background in HRM or industrial psychology are very helpful. HRM knowledge helps to complete many other skills and competencies. It helps in understanding the recruitment, selection, data reporting, and other personnel process. An educational background in HRM helps to develop the soft skills which are helpful in coaching and communication. The knowledge is very essential for an HR because through knowledge an HR can develop and can attain a growth for their company. The basic knowledges that every HR have are that he knows the principal and process for providing personal services to customer. He have good knowledge in laws, legal codes, procedures of courts. He knows how to train their employees in effective way that will help it to achieve success for organisation(Stompff, Smulders and Henze, 2016). HR Behaviour- There are some guidelines that how HR will behave towards their organisation and employees. These as are- Customer focus-As a HR I need to understand the wants and needs of customers to provide and accurate, complete and service on time. Teamwork-HR should have to work cooperatively with everyone to achieve company and team goals. Create problem solving-As a HR I have to bring new valuable ideas and use these ideas to solve problems and develop improved processes and methods. Continuous learning –I will Show a commitment to continuous learning and improvement of self, others, and Duke practices. Detailed personal skills audit 2
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Professional skill 12345 Communicatio n 1 Honesty1 flexibility1 Teamwork1 Decision making 1 According to me when I communicate with employees I feel that employees are hesitate to share things with me they are cooperative but in personal matters they are facing issues but when I look for their honesty then they are 100 percent loyal to the company. They are always genuine to the organisation. The flexibility is very good. They can handle work very easily without taking any stress. Completing work with flexibility is the good factor in them. Teamwork is impressive because when they want to achieve any task they will work together and give their best performance together to earn the goals. According to me somewhere in decision making employees are average they get confused in taking any decision and this will taking long time do complete their work(Stanton and et.al ., 201). Professional development plan- S.R.Learning objective Target proficiency 1-5 Opportunity for development Success criteria Time span Communicatio n skills As I know myself I am not good at communicatio n and at the time of hiring someone I feel that I am lacking somewhere so I rate myself 3 out of 5. As I want to improve I will use this process on regular basis which improves my skills I will watch videos and interact with more peoples. In future my communicatio n skills will be better I will take decision as my own and complete my objectives in effective manner. 2 weeks Time management I am not good at handling work load and this is By spending more time on work I will get the mistakes Through this I will be punctual and focused for 3 weeks 3
disturbing whole and because of this I cant manage my work so I rate myself 2 in this. that where I am lacking so next time I will perform my work before time without any problems. any specific work that I have to complete this work before time. LeadershipI know I am good at leading and I know how the work will be done and I know how to lead the team so I rate myself 4 in leadership. As I know I am have good qualities of leader so I will handle a big team under me By handling huge team I get a experience that how to manage peoples. 5 weeks SECTION-2 A) Key elements that make up high performance working system: High performance working system are the practices which are done in order to motivate the working conditions of the workers which boosts up the knowledge and working capability of the workers within organization*(Gillard and et.al., 2017). Elements that make high performance working system are: Motivation Incentives Rewards Face to face interview Motivation-Motivation is the key which boosts up the performance of the workers which are working under the organization. A good leader always motivates and supports its workers which are working under them. Motivation boots up the workers and helps them to do better and increases the ability to achieve the motives. Motivation is set by the extraordinary work you achieve which sets the example for others. Motivation can be in the form of training and workshops which are conducted to work for betterment of the firm. A leader always motivates which attains the interest of the workers which help in achieving the tasks and objectives. A proper guidance can help in the motivation of the employees(Hawkins, 2017). 4
Incentives-Incentives can be an extra bonus which a company provides for the outstanding tasks which are achieved by the workers. Incentives can be the praise of work for the outstanding achievement of the workers which keeps them motivated and boosts up the performance of the workers. Incentives canbe extra bonus like additional salary or compensatory leaves which keeps the workers motivated and boosts up the working enthusiasm of the workers. Incentives helps in keeping the workers motivated and to support the working structure of the firm. Incentives help in keeping the workers intact in the organization which helps in the development of the firm and the workers. Incentives boosts up the performance of workers. Reward-Reward can be the bonus which are provided to keep the workers intact in the organization which can be done to keep the workers motivated and help in the development of the workers which can be provided them with rewards, reward management can be done to motivate the workers rewards boosts up the working capability of the workers which can be beneficial to the firm. HR department of the firm must keep the strategies which can motivate the workers. Rewards can be facilitation of performer of the month or week, which helps other to be motivated and work enthusiastically. If the performance is not linked to outcomes it will lead to less enthusiasm in the workers. Face to face interviews:It is carried out to motivate the workers which can be done by solving their queries regarding the work which can be done interaction with the workers. This can be the feedback to the workers which can help in the growth of the workers which can help in the generation of profit to the firm. Face to face interviews are the direct approach to the seniors which can help in any query in the organization. Which can boosts up the knowledge and skills oftheworkers.Adirectinvolvementwithworkersmotivatesworkersadensuresits sustainability. B)Benefits of applying HPW system: HRD within any organisation are highly critical for any organization. It aims for providing support andfunction of the organization from providing the talented skilled labours to management and development of the workers. As workers are the assets to the firm and are of great importance to the firm. Benefits of HPW are: expedition of recurring tasks through automation. Improve ability to reach large candidates. 5
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Ability to apply higher standards candidates. Potential for greater employee engagement. Decrease the uses of paper material and saves the cost of the company training capability should be improved by the LMS and features should be developed in the payroll it will help to decrease the errors and the risk the collaboration of the company should be improved ability of time and attendance should improved and accurate with the use of the analytical and integration data of the company it helps to improve the decision making of the high town housing. Improvement in the productivity of the HR: there are lots of advantages of the human resource information systems and helps to improve the productivity of the employees of human resource. These system helps to improve the management of the finance by the task of payroll processi8ng in the high town housing. In the high town housing most of the task takes lots of time but with the help of the HRIS it reduces the time efficiency of the company. This system will give the fast and easy way to complete the task or even automatically possible under this system(Liljenberg, 2015). Analysis of performing: this system helps the employees of the high town housing by giving ability to done the calculations faster. The employees of the high town housing collects all the information in the short time and measure tall the information and the data in the appropriate manner. After the implementation of this HRIS system it will gives lots of advantages in different types tom the high town housing. Reduction in the errors: with the use of this system in the high town housing it create the ability to decrease the risk and errors of the human resource. This system helps to improve the reputation and image of their company. HRIS make sure that the high town housing makes the rules and regulations easy and decrease the penalties on the business. C)Approaches to performance management: An effective performance management can be done in order to provide a strategic goals and objectives which needs to be achieved creating a sustainable environment to the workers. This includes: 6
High town Housing can help individuals contribution to the task defined which can help in the growth and development of the firm. High town Housing must align individual goals with key business objectives. High town Housing provides a system to track the work of the workers. High town Housing must provide disciplinary measures for tracking progress against goals and taking actions in cases where needed. To achieve the tasks by High town Housing, they must keep the performance management active and tracking the record so as to create a high performance work system at High town Housing. This features ensures the generation of high performance working of the firm(Payne and Calton, 2017). Management by objective: This aims in the development of the High town Housing Society which helps in increasing the performance by focusing on the key objectives which are taken up by the organization which helps in the development of High Town Housing society, it compares the working conditions with the actual conditions which must be carried out for the development of the firm. It improves the working conditions for the firm as well as for the workers. Steps used to carry out the management by objectives are: Determine the objectives of high town housing society. Translate the objectives to workers in the form of task they need to carry out at High town Housing Society(Mosadeghrad, 2015). Analysing the participation of employeesby setting individual objectives which helps in high performance working system at High town housing society. Monitoring the progress of employees of the firm which facilitates high performance. The final evaluation of performance and rewarding the workers. This is carried out to evaluate the key objectives by the high performance operation at High town Housing society. Which can help in the evaluation of the key objective and trace the performance of the workers, which helps in the growth and development of the firm. 360°feedback: An organization always strive to keep the worker in track all the workers do not give satisfactory results which helps in the generation of the revenue to the firm. High town housing society aims to keep the firm intact this review process helps the High town housing society in 7
keeping the record of the workers. It is a performance feedback which every worker are provided with the improvement of the workers. It aims to develop a strategy and provide a strategic balance to work for the betterment of high town housing society. Which helps in improvement of the firm this gives us the feedback of all the work done and helps in the management of the rewards and incentives which can help in the working strategy of the workers of High town housing society(Moxen and Strachan, 2017). 8
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REFERENCS books and Journals Gillard, S and et.al., 2017. Describing a principles-based approach to developing and evaluating peer worker roles as peer support moves into mainstream mental health services.Mental Health and Social Inclusion,21(3), pp.133-143. Hawkins,P.,2017.Leadershipteamcoaching:Developingcollectivetransformational leadership. Kogan Page Publishers. Liljenberg, M., 2015. Distributing leadership to establish developing and learning school organisationsintheSwedishcontext.EducationalManagementAdministration& Leadership,43(1), pp.152-170. Mosadeghrad, A.M., 2015. Developing and validating a total quality management model for healthcare organisations.The TQM Journal,27(5), pp.544-564. Moxen,J.andStrachan,P.,2017.Managinggreenteams:environmentalchangein organisations and networks. Routledge. Payne, S.L. and Calton, J.M., 2017. Towards a managerial practice of stakeholder engagement: Developing multi-stakeholder learning dialogues. InUnfolding stakeholder thinking(pp. 121-135). Routledge. Stanton, N.A and et.al ., 2017. State-of-science: situation awareness in individuals, teams and systems.Ergonomics,60(4), pp.449-466. Stompff, G., Smulders, F. and Henze, L., 2016. Surprises are the benefits: reframing in multidisciplinary design teams.Design Studies,47, pp.187-214. 9