Developing Individuals, team and organizations | TESCO

Developing Individuals,
team and organizations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
SECTION 1......................................................................................................................................1
a) Presenting appropriate knowledge, skills and behaviours required by HR professionals..1
b) Presenting complete personal skill audit of Jane Cambridge.............................................2
c) Presenting professional developmental plan for Jane Cambridge......................................3
d) Presenting differences between organizational learning and individual learning .............5
e) Presenting the need for continuous learning and professional development to drive
sustainable business performance...........................................................................................6
SECTION 2......................................................................................................................................8
i) Presenting how HPW contributes to employee engagement and competitive advantage. .8
ii) Presenting different approaches of performance management so that they will support high
performance culture and commitment....................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Individuals and teams have their own importance in every organization. The present
report's aim is to enhance or develop knowledge and skills in order to achieve high performance
in a firm. The chosen company for this project is TESCO which is one of the largest retail
company in UK and operates more than 900 stores at global level. Report determine appropriate
knowledge, skills and behaviours which are required by HR professionals and further it also
presents completed personal skill audit for Jane Cambridge in order to identifies training and
development needs. Study also creates a professional development plan and presents differences
between organizational learning and individual learnedness. Further it also analysis the need for
continuous learning and professional development to drive sustainable business performance.
Moreover, report describe how high performance work (HPW) contributes to employee
engagement and competitive advantage, by using different approaches to performance
management, study shows how it support high performance culture and commitment.
SECTION 1
a) Presenting appropriate knowledge, skills and behaviours required by HR professionals
Knowledge: HR professionals of a company must have legal knowledge and have
knowledge of organizing training sessions for new employees so that they feel comfortable at
work place. HR should work closely with various department to increase the consultancy role,
they further should possess deep knowledge to assist line managers in order to implement
policies and procedures (Reiche, Harzing and Tenzer, 2018). Moreover, Human resource of a
firm must have the knowledge of recruiting staff that further involves job descriptions and person
specifications, preparing job advertisements, checking the application forms and short-listing
through conducting interviews. Moreover, Human resource of a company must have good
communication as well as technical skills so that they can face different challenges of their
company. Moreover, they must have the knowledge to deal with grievances and implement
disciplinary procedures in order to run company in to achieve success.
Skills and Behaviours: For Human Resource professionals of a company, must have the
ability to deal with complex problems so that they can manage relations with their staff. HR must
be multitasker and should have good communication skills so that it will help them to convince
their employees (Skills of HR, 2018). They must have a skill of negotiating such as trade unions
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on some issues that are relate to pay and conditions. Further, HR professionals also possess the
skills of administrating payroll and also maintain all employee records confidential. HR of a
company must have strong communication skills that will helps to provide direct messages to
their employees. They also have analytical skills which helps to measure business performance
and their behaviours should be soft for the employees in order to make workers comfort in a
company. HR must possess conflict management skills and they should motivate their employees
to produce products as per the demand of customers. The most important skills which every HR
professional must possess i.e. leadership ability.
They must have strong decision making skills in order to resolve all disputes among
employees. This ability helps them to take right decision at right time and through their strategic
thinking they also shape up organization to attain all defined goals & objectives (Soltis, Brass
and Lepak, 2018). Having good interpersonal skills of HR also helps them to make good relation
with their employees so that they all work together in order to achieve defined goals of a
company.
b) Presenting complete personal skill audit of Jane Cambridge
SWOT analysis will help to identify Jane Cambridge, strength, weakness, opportunity
and threats. It is a tool that is used to determine person as well as company overall internal
situation by identifying their strength and weakness. SWOT of Jane Cambridge is mentioned
below:
Strength Weaknesses
 Jane knows the use of Internet as well
as E- mails which further helps to cope
up easily with digital technologies.
 He also knows the exact use of
Microsoft office work which being a
HR is quite necessary because it aids
him to prepare notes and letters
quickly.
 Another strength which Jane possess is
 Jane have a good knowledge of IT
skills but he also lacks some knowledge
of using Excel spreadsheet and on the
other side Jane has no experience
regarding usage of database and HR
software.
 For communication skills, Jane have no
experience how to draft contracts of
employment and taking notes for
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that he is having a good knowledge of
power point presentations which aids
him to make different presentations for
official’s meetings.
 He has good communication skills
under which Jane can write reports as
well as produce material in order to
support presentations so that he will
directly communicate with the peers or
subordinates.
 Regarding to Problem solving skills,
Jane can explore more than one
solutions in order to solve a problem
and he also consider the ideas of their
colleague to solve problems.
disciplinary hearing.
 He also did not know how to organize
training session for new staff and have
adequate knowledge to resolve disputes
and did not advise his peers on issues
related to HR.
 Regarding to problem solving skills,
Jane have little knowledge of verbal
reasoning skills.
Opportunities Threats
 Jane has an opportunity to foster career
growth. He has chance to learn
different things in his entire life.
 Competition is the biggest threat for
HR that directly affect company's
overall performance as well as
profitability.
c) Presenting professional developmental plan for Jane Cambridge
Professional developmental plan (PDP) is a process that helps every individual to groom
or improve their weak points which helps them to easily attend their defined goals and
objectives. By following this PDP will definitely help to modify some changes. In the case of
Jane, he also uses PDP plan to overcome weakness.
Professional developmental plan for Jane is as follows:
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Basis Skills needs to
improve
Mitigation Strategy Tenure
Information
Technology Skills
Excel Attending classes of
Excel will helps to
improve usage of
Excel
2 months
Database To improve this, Jane
will learn some
language tutorials and
it start with SQL
which helps to making
good command of its
database.
1 month
HR software Attending lectures and
classes of new and
latest software will
helps to improve IT
skills of Jane
30 days
Communication
skills
Writing reports Can be more improve
by attending seminars
that will helps to
enhance writing skills
of Jane
15days
Training session Attending lectures on
training sessions and
implement those into
working area will
make Jane better HR
and further make their
1 month
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employees
comfortable in
working area.
Interviewing To enhance this
communication skills,
Jane must read and
watch sessions of how
interview conducts and
prepare some
questions which are
asked during
interviewing.
30 days
Problem Solving Verbal reasoning skills Attending lectures and
implement those into
meetings will helps
Jane to improve
Verbal reasoning
skills.
1 month
d) Presenting differences between organizational learning and individual learning
Basis Individual learning,
training and development
Organizational learning,
training and development
Meaning Individual learning means a
person gain some knowledge
and skills in order to groom
themselves and this learning
helps to attain their all
defined goals and objectives
for person's future (Collings,
Organizational learning is the
systematic approach which is
necessary for every individual in
order to attain all defined goals
of a company.
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Wood and Szamosi, 2018).
Affected Individual learning can be
done by training and
development
It can be done by organizing
training sessions for the
employees in order to enhance
their efficiency of productivity.
Importance Individual learning, training
and development is quite
necessary because it helps
them to achieve their aims
and through this, a person
groom themselves.
Organizational training is given
to employees in order to enhance
their skills so that they work
with more efficiency to attain
company's goals and objectives
(Horwitz and Mellahi, 2018).
Impact Training and development
have positive impact upon a
person because this aids to
develop some interpersonal
skills that further helps in
their future.
Organizational training will
creates direct impact upon
company's performance and
helps in maximizing
profitability.
Duration Individual training and
development are done for
short time period.
Organizational training and
development are done in every
intervals whenever HR required.
Focus This mainly focuses on
individual personal and
professionals task (Buchanan
and McCalman, 2018).
This focuses on company's
performance and production
level and to improve those,
company start conducting
different sessions of training.
Aim Basic aim of individual
training and development is
to attain all objectives of
every person.
Organizational learning and
training basically aim is to attain
all defined objectives of a
company.
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e) Presenting the need for continuous learning and professional development to drive sustainable
business performance
Continuous learning and professional development are quite necessary that helps
to improve company's overall performance. In this competitive world, the importance of CPD is
never stated such that it helps every individual or a company to regularly apply attention to their
important areas of development and even take some appropriate actions in order to mitigate their
shortfalls (DeGeest, Follmer and Lanivich, 2018). Even in TESCO also, there is a need for
continuous learning and professional development to drive sustainable business performance
such as,
Importance of Continuous learning and professional development:
 Continuous professional development in a quoted company will ensures the capabilities
of an employees will be increases in order to attain company's all defined objectives CPD
also makes sure that if all employees or workers of a company will keep enhancing their
knowledge and skills then they will definitely deliver the professional service to their
customers which further helps in maximizing profit for a company (Importnace of CPD,
2018).
 Continuous professional development will helps managers and employees to keep up to
date in order to accept changes and this will further aid to cope up with new, latest and
developed technologies in the working area. Moreover, this also helps every team
members of a company to keep contributing in a team for becoming more effective in a
working place. Because this assist them to becoming advance in their own future so that
they will easily manage or lead others also.
 Through continuous learning, employees and managers of a company will enhance their
skills as well as their knowledge in order to make good production for the company so
that it will helps to improve firm's productivity and profitability (Safavi and Karatepe,
2018).
 By CPD, it will also helps to create better learning culture for the employees hat helps to
attract candidates and boost up performance and it will further helps to solve varieties of
problems which can lead to business in next level of success.
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 Moreover, continuous learning and development plan will also contribute to improve
protection and quality of life, sustainability, property and economy of living. And this
mainly applies to high risk areas which must be monitor by superior authority of a
company, as this helps to improve the working place of a company.
 In TESCO, Continuous professional development helps employees as well as managers
to keep update with industry and even they can make changes in existing products as per
required by their customers in order to improve the business performance.
 CPD also provides knowledge, skills and attitude which must be perform and apply by
employers as well as employees to meet goals and objectives of a company (Huang, Ma
and Meng, 2018).
 Through continuous learning, new staff and employees of a quoted company will
definitely improve their productivity and through efficient or innovative ways they will
work together in order to attain all defined goals of a company.
 Continuous professional development also involves lifelong learning, through short or
long term courses such as training and online courses, employees enhance their traits and
skills which further helps to raise or sustain company's brand image in market (Fu and
et.al., 2015). The biggest advantages of lifelong learning is to maintain employability
and due to vast amount of knowledge, employees of a company will helps to maximizes
profit for a company.
SECTION 2
i) Presenting how HPW contributes to employee engagement and competitive advantage
Employee engagement: It is the term that is used to keep involving employees in order
to raise company's overall production level which further helps to raise profitability. High
performance work will also assist employee to keep producing those products or services
aswhich are needed by the customers (Ogbonnaya and Valizade, 2018). Employee engagement is
quite necessary for TESCO and it is also necessary for a company to to keep satisfied their
employees with current situation of a company. Because this will aid to sustain its brand image
in market.
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On the other side, High performance work of a company will encourage employees to do
work in an effective and efficient way so that it will help to improve company's overall
performance.
High performance work have their own benefits which are mentioned below:
Better corporation inside and outside the organization: By high performance work,
employee of a company will easily corporate both internally as well as externally (Benefits of
HPW, 2018). Through this, employee keep involving in the decisions making process so that it
further helps in company's welfare.
A better employee attitude: By using high performance work in the quoted company
then employees feel and take more and more responsibilities in order to improve company's
products and services with new innovative ideas. As a result, more new products are introduces
in market which helps a company to maximizes their profit in shorter time spans. So that it helps
to maintain company's overall financial results as well as performance.
A better organization: HPW keep contributes to make company successful and by
introducing new and unique strategy within a company, it helps to attract wide range of
customers and as a result it helps to gain high competitive advantage in market (Huang and et.al.,
2018). As a result, company will become more focused and disciplinary and even all the
employees feel strong and confident towards their work that they also contributes their part in
order to make a company better in all terms.
Good financial results: this is the biggest advantage of using high performance work in
TESCO because as the employee keep involving in the decision and producing best outcome. As
a result, company's productivity increases that have direct impact upon company's financial
results. Therefore, prices of a company are also minimized and budget of a company will also
maintained and as a result its financial situation can be increases.
Competitive advantage: Higher HPW means better financial results and company will
gain its highest position in retail sector which shows that company achieve highest results in the
terms of competitive advantages (Ong, Umetsu and Mandl, 2014). Therefore, high performance
work will definitely contribute its highest part towards an employee engagement as well as
competitive advantages.
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ii) Presenting different approaches of performance management so that they will support high
performance culture and commitment
Behavioural Approach: this is one of the oldest approach that is used to measure
performance. It basically focusses on the process and it consist of various scales that are used in
rating employees as per their performance (Malier, 2018). This approach contrast with the
outcome in which results by all employees are taken into account. In this approach workers
performance are measures in the terms of their behaviour during task. Employee relation with
other people can be used as their indicators to measure an individual performance.
This approach will help or support company's high performance culture and commitment
so that it direct affect company's profitably and productivity.
Result Approach: This approach of performance management system is quite simple
and straight forward where all the employees of a company are rate on the basis of performance
results (Van De Voorde and Beijer, 2015). This approach is basically used by many companies
because it helps to converts strategy into operations but on the other side it also lacks focus of
human resource aspect.
Example: TESCO uses balance scorecard method in order to determine best result of
their employees and by using this approach managers of a quoted company will definitely know
the exact outcome of a company. By producing best result for a company will helps to attain all
defined goals of a company so that it will support high performance culture and commitment.
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Performance
management
Result Approach
Behavioral Approach
Quality Approach

Quality Approach: This method basically focusses on improving their customer
satisfaction by minimizing the errors. Quality approach mainly focus on the quality of products
and services which are offered to customers and then take feedback in order to identify some
shortfalls (Jiang and Liu, 2015). Further, company can also takes initials in order to overcome
those and this can be attained by collaboration between employees and managers.
Example: Recently TESCO offer new energy drinks to their customers and start
introducing more new products for their customers. In the same time, managers of a company
regularly taking feedback from their employees as well as customers in order to identifies some
shortfalls and then take steps to overcome those by producing best quality of products to their
customers. And in this way, company will easily determine the performance or quality of
products that are offered by them.
CONCLUSION
By summing up above report it has been concluded that teams and individuals plays
important role in company's growth and development. For Human Resource of a company, they
must possess good communication knowledge and skills as well as behaviour in order to solve
complex situation of all employees. Report also presents strength and weakness of Jane
Cambridge which will be overcome by using professional developmental plan. Study also
concluded difference between individual and organizational learning, training and development
which is quite necessary for both TESCO as well as for individual too. Further, by using
continuous professional development, a firm can easily sustain its working performance and
brand image in market. Report also shows the importance of high performance work which also
contributes to employee engagement as well as competitive advantages. To maintain high
performance culture and commitment, TESCO must uses different performance management
approaches so that company identifies best employees and overall this helps to maximizes its
profit.
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REFERENCES
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Soltis, S., Brass, D. and Lepak, D., 2018. Social Resource Management: Integrating Social
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<https://www.champlain.edu/online/blog/human-resource-management-skills>.
Importnace of CPD. 2018. [Online]. Available
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