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Developing Individuals, Teams and Organisations Unit 35

   

Added on  2020-10-23

23 Pages7271 Words68 Views
Developing individuals, Teams andOrganisationsUnit 35Table of contentsP1.............................................................................................3P2..............................................................................................6P3..............................................................................................9

P4..............................................................................................12P5..............................................................................................16P6...............................................................................................18Conclusions...................................................................................21Reference List.................................................................................22P1. Determine appropriate and professional knowledge, skills and behaviours that are required by HR professionals.A ‘’human resource’’ is a simple person inside the company. Human resources are a division that deals with people.20 years ago, Human Resources wasn’t so involved in the development of the staff, but todayHuman Resources department provides leadership, acts as a mentor for the staff, creates careers by training and developing programs, resolves conflicts, creates a positive work environment.If 20 years ago, Human Resources had a limited impact over the staff, today, this department plays a big role towards the decision making, strategy and culture of the employees.Now companies, invest allot more money into the Human Resources department, because they invest into the employee’s development and automatically higher profits.Human Resources professional is the person that manages the everyday operations in the Human Resources Office.He oversees procedures, programs, policies; also, he is responsible for employment, training and development of the employees, employee relations, benefits, compensations.I will try and determine the appropriate and professional knowledge. Skills and behaviours ofan HR professional by conducting a mini research from 3 different job sites, starting from thejob description definition.According to Telegraph.co.uk, an HR Professional is an individual who manage the organisation’s employee, cultivating a company culture.As part of they daily duties, they are responsible for hiring, payroll, benefits and generaladministration. AS part of their skills, we can find the following:Multitasking abilities

Great communicators: starting with implementing policies, for that they need to knowvery well the law and employment contract, communication with other department to address any issues that they encountered in their daily job.Confidentiality (employment contract)Conflict management: field complaints- if an employee is filling an complaint in the workplace, HR professional need to have a look onto that complain and take actions.Recruiting- starting with overviewing the job seeker applicant, interview process, hiring Totaljob.co.uk, thinks that HR professional is the back bone of the company, where the employees are kept happy and organised.But in their vision, the HR professional is incredible organised, a multi- tasking person, and a good manager of everyone’s lives within the office area (so in case you’re looking for someone to blame, you can call them first) As part of their daily tasks, we can see that totaljob.vco.uk, recommends that they’ll be the first point of contact, in case of an inside office emergency, after that dealing with related documents, such as contract employment, HR documentation, demonstrating accuracy and comply with the legislation; Assisting in the recruitment process and development and training.The skills that Totaljob.co.uk recommends being a good HR professional are:Strong administrative skillsIT skills such Microsoft OfficeConfidentialityExcellent interpersonal skillsCommunication skills (written and verbal)Willingness to learnFlexibilityTeam workerAttention to detailIndeed.co.uk, think that a HR professional is responsible for recruiting, screening, interviewing, and then they may handle with employee relations, payroll, development and training.According to them. Human resources, direct and coordinate the administrative functions of and business, focusing on recruiting and training, and everything else relating to these two functions.Daily tasks can include:Communicating with employees about their qualifications

Interviewing process-where they can discover the experience, education and skills of a new possible employeePerforming checks for the new applicantsInforming them about the conditions and contract employment legislationHiring processFilling documentation for the new employeesCoordinate the workforce loadAdvice over policies that are in the employment contract (confidentiality, sexual harassment, equal opportunity)So, in conclusion a responsible HR professional will need to:AttractEducateTrainMotivateEmpowerRewardHr professional will need to be a:Decisive thinkerSkilled influencerCredibleCollaborativeCourageous and challengingRole modelCurious

Job Description of Human Resources professional in WhirlpoolInvolved in the employment activities- for this role the HR professional will have to work as a consultant between different departments within the organisation.In Whirlpool Company, The Human Resources Committee Charter has the responsibility to meet up with the full Board, Chairman, for follow ups to see if they meet the right standards of employment and follow the culture of the company.This task involves many procedures and policies, which the HR professional will have to be familiar with, such as creating the job description and person specification, job advert, application forms, shortlisting, interviewing and selecting candidates.Developing and implementing policies on issues that appear during the work day, such as working conditions, equal opportunities, disciplinary procedures, confidentiality (contract law employment)In this case the HR professional need to be impartial, as part of the skills, he needs to have interpersonal relationship skills, to be honest, not take sides, and should be able to act objective. To act such a counsellor and mitigate conflict is another advantage for the company.Develop a pay system and decide how the staff should be payed accordingly In this situation the HR professional, will not only decide who and what’s the amount thatwill be payed, but implement a system from which the company will be able to see the staff’s performance and their plans within the company.The HR professional will have to conduct every3, 6 months the appraisal procedure, where questions such as ‘’Are you happy at your work place?’’; ‘’Do you have the right tools to do your job properly?’’, or ‘’What do you think it needs to be improved at the work place’’ or any other suggestions; Appraisal will give an insight of what staff is thinking and what it need to be improved on their performance or the company’s expectation and if the employee is suitable for a raise or a development plan.Planning, training and developing employees.This task can be conducted through reviews over staff, such as appraisal, or performance reviews. The HR professional will have to carefully analyse the way employee is behaving, calculate its performance over a period, and decide if the staff needs development, guidance and encouragement for the road ahead within the company.Knowledge, skill and behaviour for the role of HR professional Knowledge Decisive thinker:It demonstrate the ability of an individuals to analyse and understanddata or information quickly as they uses those information, insights and knowledge in a structures way to identify options, make recommendation and make robust or dependable. decision. Moreover, decisive thinker is regarded as one of the essential element as it allow HR professional to perform and show better attitudes to others. However, Whirlpool HR

professional should use clear structural thinking to recognise and identify information in order to make wise decisions by rational judgement. Credible:It is an individual who has all reliable and accurate information as well as expert in a particular field who enable the firm to enlarge their profitability and volume of sales. Hence, it help Whirlpool HR professional to examine all the internal and external factors and based on that they make quicker and firmer decisions in order to gain employees trust as well build a healthy working culture within an industry. Skill IT skill:In order to sustain in existing competitive world, HR professional should acquire or contain necessary IT skills in order to improve the overall performance of company. Thus, it allow Whirlpool's HR professional to find and recruit talented employees as well as tracking payroll, holidays and attendance records that leads them to obtain maximisation of profit with an optimum utilisation of resources. Some of the technologies areapplicant tracking system, cloud technology etc. for gaining competitive advantage. Teamwork:This is an important section for every HR professional because an effective team members it is difficult for an organisation to accomplish business goal in an trenchant and cost-effective manner. Thus, this skill help Whirlpool HR professional to provide an equal opportunities to manpower as well as enable them to control over conflicts or disputes of interest among employees. Along with this, it allow them to build a better relationship with each manpower for increasing company's productivity. BehaviourEthical value: It is directly relates with labour turnover and absenteeism which impactnegatively over company's brand image. Along with this, it is concern with inspiring or influencing employees to put their full contribution towards the accomplishment of specific goals. Some of the ethical values are sympathy, fair reward, recognising employees effort, transparent communication etc. . Therefore, these values allow Whirlpool HR professional toenhance employee satisfaction level and add value to company's brand image in an innovative or creative style. However, from the above mentioned knowledge, skill and behaviour, it assist Whirlpool HR professional to attain high level of proficiency and sales growth as well as theycan gain competitive advantage within prescribed time frame.

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