Developing Individuals, Teams and Organisations

This report examines the importance of developing individuals, teams, and organizations within the context of Whirlpool, a home appliance company. It analyzes the professional skills, knowledge, and behavior required by HR professionals, the differences between individual and organizational learning, and the need for continuous learning and professional development. The report also discusses how high-performance working contributes to employee engagement and competitive advantage, and explores different approaches to performance management.

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P.1 Identify professional skills, knowledge and behaviour required by HR professionals....3
P.2 Complete personal skills audit and professional skills audit ...........................................5
TASK 2............................................................................................................................................8
P.3 Evaluation of difference between individuals, organization learning and training with
development...........................................................................................................................8
P.4 Need for continuous learning and professional development..........................................9
TASK 3 .........................................................................................................................................10
P.5 State how HPW contributes to employee engagement..................................................10
P6 Different approaches towards performance management...............................................11
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Developing individual, team and organization are every crucial in every manner. Through
this firm can easily manage all resources and people in effective and efficient manner (Aarons,
Hurlburt and Horwitz, 2011). Organization can give training to all staff members and this results
in development of all persons. All people work together in a team and there is development of a
effective and efficient team. Assignment describes about Whirlpool which is a home appliance
firm. It was located in U.K. Report explains about evaluating employees knowledge, skills and
behaviour which required in HR professionals. It also describes about the monitoring various
factors that can be considered in implementing learning and development to drive sustainable
business performance. It also explains about the application of knowledge and various ways in
which high performance working contributes to employee engagement and competitive
advantage. It also describes about the various ways in which performance management,
collaborative working and effective communication can support high performance culture and
commitment.
TASK 1
P.1 Identify professional skills, knowledge and behaviour required by HR professionals
There are various interpersonal skills, knowledge and behaviour in HR so that they can
manage the whole organization in an effective and efficient manner. It also helps in motivating
all staff members so that they can complete all activities in an effective way. Thus firm can earn
more revenues.
Professional skills required by HR in Whirlpool are:
Team skills: HR manager can interact with all members of team so that they can give superior
results. This helps in improving the performance of staff members. Hence Whirlpool can earn
more revenues.
Interpersonal skills: In this HR manager must properly and effectively communicate with all
staff members. Along with this they must also have to listen to all employees and solve their
issues and conflicts. This helps in maintaining peace and coordination in the company. Thus
Whirlpool can maintain good relationship with all users. Professional skills are:
Problem solving: HR Manager has to solve all issues and problems in an effective and efficient
manner. Through this they can manage the organization in an effective and efficient manner
(Bolman and Deal, 2017).

Integrity: Manager have to maintain integrity in the company so that that staff members can
perform tasks in an effective and efficient manner (Choi and Ruona, 2011).
Knowledge: HR manager of Whirlpool have proper and effective knowledge regarding
technical skills, language and Laws of Govt. Kinds of knowledge are:
Media and Communication: HR manager must have effective knowledge about various sites
in Internet. Through this they can give full information and data regrading all services and
product to all users through various websites such as Facebook, Twitter. They can also put
various images and pictures on Instagram. Thus they can easily attract various users and it helps
in increasing satisfaction of all customers.
Rules of Govt.: HR manager must have effective and efficient knowledge regarding various
rules, regulations and court methods as well as procedures. This is crucial so that company can
maintain good and strong relationship with all users. Thus company can earn more revenues and
they can maintain positive image in industry.
Behaviour:
It is crucial for HR manager behaves in proper manner with all employees so that firm can run
smoothly and successfully. This also helps the company to achieve the objectives. Types of
behaviour followed by by HR manager of Whirlpool are:
Accountability: This kind of behaviour is very effective as manager is responsible towards top
management. Thus there is no conflicts and problems in the organization. Thus company can
easily accomplish the objectives.
Adopt factors: HR manager has to collect relevant and accurate data so that they can create
effective and efficient policies. Hence manager can easily adopt all these factors. Thus firm can
easily earn more profits.
Issues solving: Manager take various steps and procedures so that they can easily reduce the
problems and conflicts in the firm. Through this firm can run smooth and successfully in long
run.
Understanding behaviour of their employees: Manager can easily understand the behaviour
of other staff members so that they can manage them in effective manner. Thus as a result they
can easily accomplish all objectives in minimum time (Decuyper, Dochy and Van den Bossche,

2010). This helps the organization to maintain strong position in the market as well as in minds
of all users.
P.2 Complete personal skills audit and professional skills audit
Personal skills audit is audit through which company can easily evaluate all personal
skills. Company has to monitor the strengths, weakness, opportunities and can remove the
weakness. Thus as a result they can easily convert their weakness into the strengths.
I also have to evaluate the personal audit plan so that I can improve the weak areas. It is
described below:
Sr No Skills and
competencies
Self assessed
score
Score from
others
Variances
Team building
activity
10 8 2
Conflict
resolution activity
8 8 0
Decision making
power
9 9 0
Confidence
power
8 9 -1
Effective
communication
skills
9 9 0
Negative is my weak points and positive is my strong points (Hartnell, Ou and Kinicki, 2011).
Following is the strengths and weakness which is described below:
Strengths Weaknesses
 I am effective in my communication
skills.
 I can manage my team in an effective
 I have less confidence and thus I cannot
manage the organization in an effective
and efficient manner. Thus as a result I

and efficient manner. I can easily solve
my problems and issues in an easy
manner.
 I can easily increase productivity
through creating of various plans and
policies.
 I am passionate person and can handle
al activities and tasks in an effective
and efficient manner.
have to create plans and policies so that
I can become confident.
 I am weak in managing and creating
plans of the organization and thus I
have to create effective and efficient
polices so that I can easily manage the
firm in an efficient manner.
 I cannot easily handle all activities and
tasks in an effective and efficient
manner. Thus I have to create effective
strategies and plans so that I can easily
take decision and firm can easily run in
an smooth and successful manner.
Personal development plan: It is a plan which consists of various objectives and goals
(Herrmann and Herrmann-Nehdi, 2015). Through this I can easily convert my weakness into my
strength and thus I can easily manage the firm in an efficient manner. Personal development plan
is described below:
Sr. No Learning
objective
Current
proficienc
y
Target
proficienc
y
Developm
ent
opportuni
ties
Criteria
for
judging
success
Time
scale
Evidence
1 Communi
cation
skills
I am
effective
in
improving
the
communic
ation skills
but I
In this step
I have to
create
plans and
policies so
that I can
easily
communic
I have to
create
effective
plans and
policies so
that I can
easily
manage all
Members
if the
whole
team
5-6
months
Judgement
of other
staff
members

cannot
speak with
any
language
ate all
pans and
policies
with all
staff
members.
I can
communic
ate wit
different
types of
people in
the
organizati
on.
resources
in firm
and I have
to improve
communic
ative skills
so that I
can easily
2 Improve
the quality
of all
decisions.
I am not
much
effective
in taking
all
decisions
an thus I
have have
to solve
mall issues
and
problems
in
effective
manner.
I have to
improve
my all
skills and
knowledge
in all areas
so that I
can easily
take all
decisions
in an
effective
and
efficient
manner
I have to
take
training
from all
staff
members
so that I
can easily
improve
myself and
can take
effective
decision in
every
situation.
Managers
of top
manageme
nt can
easily take
effective
and
efficient
policies so
that I can
easily
improve
myself and
thus I can
easily take
my all
5 months Top level
manageme
nt and
staff
members

decisions.
According to the above information and data it is very useful and effective method as they have
to improve my weak pints as the only I can easily capture all opportunities and can manage
myself as well as firm (Hislop, 2013).
TASK 2
P.3 Evaluation of difference between individuals, organization learning and training with
development
Learning is an effective and efficient process in which skills can be modified, existing skills can
be modified. Thus as a result it is very important that organization can learn various thinks in
every aspect. It is divided into two parts:
Individual learning: It is the method in which staff members can treat to various stimulus and
thus they can recognize awareness. They can easily improve their weak areas and they can
convert their weakness into the strengths.
Organization learning: It is a unique and distinct learning in which there is learning of entire
organization. For this there are distinct and unique procedures are followed in Whirlpool can
easily achieve they extraordinary goals (Huczynski and Buchanan, 2010). According to the case
study they have communicate all effective messages with all staff members and thus there is
transparent communication in the company. Team can discuss with various issues and problems
so that I can easily manage the team as well as the organization. Difference between individual
as well as organizational learning is described below:
Individual learning Organization learning
It is related to performance and productivity of
a specific persons. This results in enhancing
the knowledge and skills of all persons. The
skills which are developed through application
of effective learning approaches is related to
communication, problem solving, multitasking
etc. Which contributes to in the process of
removing issues present in Whirlpool.
It is an effective and effective process in which
various policies and plan are created so that
they can easily adopted by manager of
Whirlpool and thus they can easily manage the
organization in en effective and efficient
manner.

This helps in improving the knowledge and
skills of all persons and thus all activities can
be completed in limited time.
This results in improving the performance of
organization and thus company can easily
enhance the profits and can enhance the market
share .
Training and development: It is a unique method and process in which performance of
individuals can be improved (Jones and Jones, 2010). This results in enhancement of the
performance of the company. It is also crucial so that individuals can complete their activities in
minimum time. Difference between learning and development are:
Basis of comparison Training Development
Meaning It is an efficient procedure in
which employees can easily
improve the skills and
knowledge according to need
and demand of all persons.
It is an effective method in
which growth and performance
of all persons can be improved.
Objectives Its main objective is to
enhance the profits and
performance of all persons.
Its main objective is to create
future challenges so that they
can easily give various
challenges to all persons.
Aim Its main motive is the job
which is specifically related to
a person.
Its main aim is to the
conceptual and general
knowledge.
P.4 Need for continuous learning and professional development
Continuous learning: It is the method and process in which there can be modification in the
knowledge and can learn innovating thin in organization. It helps the organization to earn more
revenues. According to case study there are various objectives of company such as transparent
communication, mutual respect and solidarity etc. Thus they can easily extend their skills and
firm can run successfully and smoothly.

Professional development: It is the method and process in which there is informal learning,
formal coursework, and various conferences etc. which can easily provide training and
development are applied to company (Katzenbach and Smith, 2015). Various approaches such as
lesson study, coaching and supervision can be done in an effective and efficient manner.
According case study there is need of continuous training and development in Whirlpool. Thus
crucial concepts is described below:
Respond to technology: Company can effective respond to technology (Landy and Conte,
2016). Thus according to case study, Whirlpool can use and adopt effective and advanced
technologies so that they can easily complete all activities in proper time. This also helps the
company to manage all resources and staff members can complete all tasks in minimum time.
Hence as a result organization can easily accomplish their objectives in effective and efficient
manner.
Encourage problem solving: In this company can easily solve all issues and problems in an
effective and efficient manner. Thus Whirlpool can easily reduce Hub spoke model and thus they
can decrease the problem of unwanted messages. Thus they can involve all staff members and
thus they can easily control all staff members and can take all decisions.
Maximize employees retention: According to case study, Whirlpool can easily retain all staff
members. This can be done through transparent communication and mutual respect and dignity.
Thus all staff members do not left the job and they can work here for longer period of time.
Hence it results in growth and success of the company. Thus the company can earn more
revenues and they can enhance market share.
TASK 3
P.5 State how HPW contributes to employee engagement
Employees are considered as important part in the company. They are treated as an asset
for the organization. Thus all staff members participate in all decisions, activities and thus they
can easily improve their knowledge and skills. This results in enhancing the productivity of the
company. According to case study Whirlpool mainly focuses on innovation and the productivity
and thus they can gain the competitive advantage. Thus they can easily manage all staff members
of team. It can be done on basis of various dimensions such as mutual respect, transparent

communication, exchanged commitment towards the objectives. Thus Whirlpool has to follow
the various practices in the company which is described below:
 Selective hiring of all staff members: Whirlpool recruits and selects many staff
members so that they can select some effective and qualified staff members. They can
use various methods such as learning certifications such as Master in Business
Administration. Thus they can select the qualified and talented staff members so that they
can perform all tasks in an effective manner (Malone, Laubacher and Dellarocas, 2010).
Through this firm can directly earn more revenues and they can easily enhance the
market share.
 Flexible job statement: This is a technique in which Whirlpool can easily disclose their
information and there is transparent communication in the company. Thus all staff
members have effective and efficient idea in the company (Nahavandi, 2016). Thus all
staff members have to tell regarding the plans and policies which needs to be explained
so that they can easily achieve their goals. According to the case study, Whirlpool has to
explains all plans and policies to staff members so that they can manage the company in
an effective and efficient manner. This results in accomplishment of objectives and thus
firm can easily earn more revenues and thus they can enhance the market share. Hence
they can maintain good position in industry.
 Shared commitment towards company's vision: When employees are involve in the
process of decision making, it makes them feel motivated and valued. Whirlpool
encourage its employees to give suggestion and opinion so that they can consider
themselves as a part of company (Penuel and et. al. 2011. It ultimately results in
decreasing employee retention rate because at this point of time workers are satisfied
with the current work atmosphere.
 Conflict Resolution Team: When people with different background and skill work
together chances of occurring conflict increases. The reason is simple because each
employee is having different perspective or way of thinking. However, in order to
overcome such type of situation Whirlpool can make a conflict resolution team that deals
with all grievances and issues occurred in respective firm. In addition to this, workers
under this team first listen he issue of both parties and then finally generate best possible
solution.

P6 Different approaches towards performance management
There are various approaches through which performance of an individual can be
measured so as to identify the actual performance graph of an employee through out respective
task:-
 Comparative Approach: As per this approach, performance of any individual can be
measure by comparing it other employee who are working in the same department
(Schein, 2010). This makes easier for company to examine whether respective person is
growing or not.
 Attribute Approach: It is likewise a critical approach through which Whirlpool offer rank
to their labourers according to their execution. As it depends on the particular criteria, for
example, collaboration, basic reasoning, development, correspondence and judgement
too. Alongside this they additionally utilize Graphic Rating Scale to give situating to their
workers. With the assistance of this they can without much of a stretch measure their
execution level at work environment (Robbins and Judge, 2012).
 Result Approach: Under this, Whirlpool measure the performance of its employees on the
basis of desired outcomes. Alongside this, organization set two classifications, for
example, efficiency estimation and Balance Scorecard. Both are essential for assessing
general execution of the specialists.
CONCLUSION
According to above mentioned report, it can be concluded that growth and
success of any company depend upon how respective firm develop the skills and knowledge of
team and its members. Skill development of individual or team results in improving overall
performance of employees, thus making them more effective and efficient which ultimately help
company in achieving overall goals and objectives of the company. There are different
approaches of performance management that help in critically examine the actual performance of
a worker in comparison with expected one. Along with this contribution of high performing
workers in employee engagement assist in motivating personnel and inspire them to work
incredibly hard towards achieving both long and short term goals.

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