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Employee Knowledge, Skills and Behaviour Requirements for HR Professionals

   

Added on  2021-01-01

55 Pages4736 Words312 Views
DEVELOPINGINDIVIDUALS,TEAMS ANDORGANISATION1
Employee Knowledge, Skills and Behaviour Requirements for HR Professionals_1
ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 (A) Employee knowledge, skills and behaviour required by HR professionals.....................3P2 (B) Personal skill audit for an employee................................................................................5TASK 2..........................................................................................................................................10P3 Differences between organisational and individual learning; training and development....10P4 Requirement for continuous learning and professional development to drive sustainablebusiness performance.................................................................................................................12TASK 3..........................................................................................................................................14P5 HPW contribution in employee engagement and competitive advantage in context oforganisational situation..............................................................................................................14TASK 4..........................................................................................................................................15P6 Different approaches to performance management and how they support high performanceculture and commitment............................................................................................................15CONCLUSION..............................................................................................................................16REFERENCES..............................................................................................................................172
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INTRODUCTIONIn every organisation employees plays an important part in achievement and growth ofcompanies. For achieving success it is also important for manager of company to provide propertraining and knowledge to workers so that they can complete their assigned tasks easily and inallotted time frame. This report is carried out in context of Tesco Plc which is a retailercompany. The company offers groceries and general merchandise to its consumers so as tosatisfy their customers’ needs (West and Lyubovnikova, 2013). Tesco Plc is operated by JackCohen in UK. The manager of company also provide training session to its workers which helpsthem to deal with every situation easily. The importance of individual and organisational trainingis also been discussed in this report. Along with this, contribution of High performance workingin employee engagement and to gain competitive advantage at marketplace is also stated underthis project.TASK 1P1 (A) Employee knowledge, skills and behaviour required by HR professionalsManagers are an important part of business organisation to achieve goals and objectives.It s essential for company to have HR managers with professional knowledge, skills andbehaviour. This will help them to manage all functions and operations of company properly andeffectively. In Tesco Plc, it is also crucial for business enterprise to have manager withprofessional skills and knowledge so that they can deal with problems and resolves issues ofemployees. In this, knowledge, skills and behaviour required by HR professional in Tesco Plcare as follows:KnowledgeKnowledge of rules and policies of company: This is an important factor of knowledge whichis required by HR professional of company (Duffield and Whitty, 2015. ). They should haveproper knowledge of rules and company policies such as, employee benefits, knowledge ofrewards and incentive policies, etc. In Tesco plc, the HR manager of company should haveappropriate knowledge of policies sop that they can provide details and information toemployees.Knowledge of structure: The another factors of knowledge which is required bycompany in manager is that they should have proper knowledge of organisation's3
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structure. If they do not have proper knowledge of structure or constitution then it will bedifficult for them to manage working and overall performance of company. In Tesco Plc,it is also important to have knowledgable manager in all respect to achieve goals easily. SkillsEmployee relations: In every organisation, it is important for company to have managerwho maintains relations and coordination with employees. In Tesco Plc, it is essential formanager to maintain relationship with workers so that they can communicate withemployees easily and solve their problems. Communication skills: The another important skill which is required by HR manager ofcompany is communication (Johansson, Miller and Hamrin, 2014). They should have proper andeffective communication skills so that they can provide useful information and details toemployees. In Tecso Plc, appropriate communication skill will help manager to know mindset oftheir employees and workers can also share their issues with them without any hesitation. BehaviourTrustworthy: The behaviour of manager of company should be trustworthy. This helpsthem to know employees attitudes towards organisation and what are their aspectsregarding company. In Tesco Plc, it is also important for HR managers to have trust onworkers which helps them to make relations with them and achieve their goals withefforts. Purpose oriented: To achieve success and growth of company it is important formanager to know the purpose of their business. This will assist them to reach theirdesired ambitions on time.CPDCPD stands for continuous professional development. It is a process in which managersof company provide training to its workers in continuation period. In this, all employees aregiven training equally so that they can deal with every problems easily. This will also enhancetheir future opportunities and productivity. CPD is beneficial for Tesco Plc because it willimprove level of performance of workers and overall operations of company.P2 (B) Personal skill audit for an employee Personal skill audit refers to a tool which helps to measure and record skills an employeeor group on individuals. This is an important tools which assist employee to improve their skills4
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and knowledge if required. In context of Tesco Plc, company also uses this tool to analyseemployees strength and weakness. By this manager can provide training to employees toimprove their knowledge and skills. This will helps them to perform their activities well andeffectively. For better understanding of personal skill audit, Jane Cambridge skill auditing isdone which is discussed below:Very good GoodAdequateLittle or noexperience Information technologyUse MicrosoftOfficeWord √Use Excelspreadsheet √Use a Database√Use specialistHRsoftware√Use the internet√Use e-mail√5
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Use PowerPoint√Very goodGoodAdequateLittle or noexperienceCommunication SkillsDraftingcontracts ofemployment √Taking notes ofdisciplinaryhearings √Write reports √Producematerial tosupportpresentations √Delivering atrainingsession √6
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Resolvingdisputes/complaints √Interviewing √Advising on HRissues √Very goodGoodAdequateLittle or noexperienceProblem solving skillsMake good useofverbal reasoningskills, able tohandle complexdata and makeselective use ofinformation √Explore morethan onesolution in orderto √7
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solve a problemConsider theideas ofothers to helpsolveproblems √As per the above skill audit, Jane Cambridge can easily understand its strength andweakness. It is a helpful tool that Jane can improve in areas where it is required and need to beimproved. Strength: The strength of Jane Cambridge is IT sector which is helps them to perform theiractivities well and enhance future opportunities. By this strength, they can easily develop andrecognise which arises in IT sector. This will also assists them to reach their targets in allottedtime frame.Weakness: The weakness of Jane Cambridge is problem solving and communication skills.Problem solving skill lead them to become less confident to share their opinion ans views withother members (Ruch, 2011). On the other hand, weakness in communication skill resultsproblem of hesitation to communicate effectively with other staff members of company. So, Janecan improve their skills by making development plan. This plan will assist them to solve theirissues and improve their skills.(C).In order to improve skills Jane prepared their development plan as under:OBJECTIVES:What do Iwant/need tolearn?What will I do toachieve this? OrWhat resources orsupport will Ineed? What would bethe hurdles inachieving mygoalsWhat will mysuccess criteriabe? / How theprogress will bemonitored? Target dates forreview andcompletionPROFESSIONAL DEVELOPMENT PLAN8
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