Performance Management and High-Performance Work Systems

This assignment delves into the crucial relationship between performance management and high-performance work systems (HPWS). It examines the strengths, weaknesses, and efficiency aspects of HPWS, emphasizing the significance of continuous learning and development for employee career growth. Various performance management approaches used within HPWS and their contribution to organizational competitiveness are also discussed.

Developing
Individuals, Teams
and Organizations

TABLE OF CONTENTS
Table of Contents
TABLE OF CONTENTS.................................................................................................................2
INTRODUCTION...........................................................................................................................4
LO1 ............................................................................................................................................4
P1Analyses the knowledge, skills and behaviour required by HR professionals.......................4
P2 Personal skill audit and personal development plan..............................................................5
M1 reflection...............................................................................................................................9
LO2..................................................................................................................................................9
P3 The difference betwen organostrional and individual learing andf training and devlopment.
.....................................................................................................................................................9
D1 Development Of Professional Plan....................................................................................10
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance.............................................................................................11
LO3................................................................................................................................................13
P5. HPW contributes to competitive advantage or employee engagement ............................13
M2. Analyse of the importance of implementation of continuous professional development
through learning cycle.................................................................................................................1
M3. Benefits from the application of High performance working in the organizational context
.....................................................................................................................................................1
LO4..................................................................................................................................................1
P6. Different approaches to performance management and their support to high performance
culture and commitment..............................................................................................................1
M4. Critically evaluation of different approaches to performance management........................2
D2. Improvement in employee engagement, commitment and competitive advantages through
high performance working system..............................................................................................3
CONCLUSION................................................................................................................................3
REFERENCE...................................................................................................................................4

INTRODUCTION
Developing individual or team and organization is the opportunity to have development
in knowledge and skills to objective to achieve the high-performance in cross organization
development and activity. It is also helps in achieving long term goal and objective of a
company. Whirlpool is one of leading company or marketer of American based in development
of home appliances. The main aim of company is providing best services to customer all around
the world. The report will discuss the skills and, behaviors and knowledge required in human
resource management department. In following report there will be awareness of context
regarding professional development and future engagement of company id achieving a longtime
learning. There will analysis of personal skills and development plan. On further note there will
be discussion on different management approaches to improve the performance of entire
business. This will have positive contribution in learning and sustainable growth of whirlpool.
LO1
P1Analyses the knowledge, skills and behaviour required by HR professionals.
The management of human resource department is about the control of entire business
operation of an organization. The HR manager is responsible for handling of business function
with effective manner. Whirlpool is one of leading company or marketer of American based in
development of home appliances. The HR manger in whirlpool must be efficient to identify need
and requirement for the development of business. The requirement of following skill, knowledge
and behavior of HR professional to have development of business.
Skills.
Active listening-The HR should pay proper attention on what the surrounding people are saying
talking and understanding the important points that has been delivered. There should be proper
cross questioning with interrupting at inappropriate time.
Time management- In a company the major responsibility of HR manger is to manage one's
own time along with management pd other. The hr has to look after arrangement of meeting and
recruitment process.
Coordination- There should be proper coordination between different department along with
different employees in completion of task in company as to achieve goal and objectives.

Complex problem solving- Identification of complex issues and developing the appropriates
option and implementation of solution.
Negotiation- The HR manger should have skills of bringing everyone together by trying to
reconcile the difference between employees.
Communication- There should be proper development of communication skills so that proper
communicating can be done in both oral and written form according to needs of audience.
Information technolgy- the HR should have better knowledge in understnading the different
perception and use of technology.
Knowledge.
Administration and management- there should be proper knowledge business administration
and management in hr which include strategic planning, human resource modeling and
leadership and production technique.
Safety and security- The HR should have the knowledge of relevant policies, equipment ,
procedure and strategies to promote the operation in company along with benefit of employees.
Training and development- T he HR should have knowledge regarding principle and methods
of curriculum to training employees to sharp their skills.
Behavior.
Transparency and trust wordiness.- the hr should be the person in company who has the
behavior of transparency in persuading any activity. There should be trusted and honestly
without any fear of judgment.
Purpose oriented – The manger in an organization should be purposed oriented which goes
beyond the vision and mission of company.
Versatility- The HR should be versatile in nature along with reliable work in order to succeed
for ordering creating success in company.
Adaptability- The HR should be adaptable in nature along with ability to accept the change and
bring change in company to determine success and development in company.
P2 Personal skill audit and personal development plan.
This is the process of identifying the strength and weakness of the HR manger which
will help in development and growth of company Whirlpool. With the help in development of
personal skill audit and development plan there will be proper assessment of threat and

opportunities to HR manger in prevailing market competition along with threat and
opportunities.

Need to work on it. Not totally sure Confident
TIME AND SELF MANAGEMENT
Timly organise the work before time
Properly managed the work and help others in diffultly of task
Properley and timely attending the seminars
Timely arrivals on meeting.
Aware of time management foe competion od task.
CRITICAL THINKING AND PROBLEM SOLVING
Use of appropraite metod to sove the problem.
Better evaluationa nd production of resources.
Ability to resolve Complex problems.
Effective team work in sloving problem
COMMUNICATION
Command on language .
Enough cinfidence in contribution to group discussion
Proper cross questing towards the topic.

Confident in presenting a topic.
Proper structure in the formation of letters.
Convert notes from the presentation that capture key points.
Ability to write in appropriate manner.
Confidence in making no grammatical and spelling errors in writing assignment.
Ability to avoid plagiarism through referencing a work.
INFORMATION LITERACY: READING
Ability to have collection of information from various sources including
journals and magazines, Online databases and internet.
Understand the required article or information to complete a task before
implementing any further step.
SWOT analysis of HR manager
Strength
Communications trhe maher hasd strong
caoomand over the oral and written
communication
Attitude- the manger has positive attitude
towrads the work
Weakness
Time mangement skill- not have proper
mangemnt of work in organsition
Information literacy-bad knowlge in the IT
field
Critical thinking solution- not able to have
critical thinking over problem.
Opportunities
The devblopoment of moredern technology
create a good market share of whirlpool in the
market which will turn as opportunities
Threat
The chanoging rulea and reugaltion of the
coiutry as well as company create threat in
existing services.

Personal development plan.
Skills Activities Resources Time
Time mangement Makimg time table of eaxh and
every task.
Workshop
stationary
Propwer feedback
1 weeks
Information
technology
Cotaching to reowned firm Notes.
Coaching class
2 weeks
Critical thinking
solution
Face to face communicarion
Listenting skill command
Trying top solvereasoning and
praqctical problem.
Seminar
Reasing stationary.
2 weeks.
M1 reflection
I have performed my skill audit according to the needd of whirlpool HR manger and I
have identifies the same skill that are used to develp according to requiremnt of the company. I
will proper work according to plan as to devlop my skills.
LO2
P3 The difference betwen organostrional and individual learing andf training and devlopment.
Basis Organistional learining Individual learning
definantion Organsitional learning helps in
developing the knowledge in
improvinf trge acitive is of the
business with whirlpool. This
helps in sharing the knowlde
amonhg the empoloyess of the
organistion.
Indivual learning is
improvmebnyt of the
capabilties and the personal
skill to improve the
capaliibilties and abilityies.in
the cpomapny there is the use
of self directed process of

improvement.
Bsiss of learning Theis helps in the devlopment
of two or more group in the
combined devlopment and
productivity of whirlpool.this
helps in learing new things.
D1 Development Of
Professional Plan.In this there
is only the devlopment of
single person and individual.
Many peopl use different
resource in depoment of plans.
Process It is the contious process that
is complex in nature
interlinked to different process
of company. This helps in
buliding helathy realtionship
between the staff members
anms help them trocaquire the
knowledge through discussion.
It is easy peocess as comapre
to the organsitional learning
which is just helping in
developmenbt and growth in
slimplicity focus and bond
situation.
Effectivness. This is the strong bond and
effectivness as compare to the
indiviadul learning as there is
interconnectiob netween the
employes with another
employees and create effective
bond
Ther is all over the devlopment
of the single indidual wghicvh
is inly benifical to them only
not the organistion.
Training and devlopment
Basis Training devlopment

Meaning This is the process in
development of the skills with
help of specific training to a
particular job.
There is all overdevelopment
of the indiudual along with
additiobn skills by analysinmg
the need.
Based on There ius more od practical
application than the theortocal
knolwdge.
Therr is more of tecahing if the
thoritical knowldge which
includes particpants to perfirm
on the day to day basis.
Time This the short term
devlopment
This is long term apprach upon
the basis of devlopment.
Emphasis Skill training and skill
adavnacement.
Behaviour transformation wth
ythe employees.
D1 Development Of Professional Plan.
The profeesional development paln is the important skill of the employees in an
organiostion. The manager has to identify the specic weakness and give traing to the
employess.this will help is benofical to the company as well as the organistion. The specific
knowledge to cahicce the goals' abd objective of company.
P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance.
Continues learning is the approach that helps to organization as they implement continues
learning in the business for the purpose of develop the skills and knowledge among the
employee. Thus, to enhance the knowledge employees can put some innovative ideas towards
the growth and development. Therefore, Professional development is the process of improving
the abilities skills and development among the staff it is based on the academic knowledge that
helps to enhance the motivation and confidence among the employees.
Need of continues learning and development
 Learning techniques full fill the business needs that means participating in CPD
programme employee perform well and they communicate with their team or group

member for achieving the particular task (Novakovic and Vincent, D. 2019). Thus,
continues learning motivate the people of whirlpool also it helps influences the staff
members towards their targets.
 Continuous learning and professional development can drive the business to maintain the
sustainability of whirlpool because these learning phase will help the business to find the
long term success. For acquiring the knowledge, employee can able to share the new
ideas which will be implement in the whirlpool that helps to enhance the company
performance and maintain operations. Thus, applying learning theories in the business it
can help to manage the risk and further growth or development.
 Learning and professional development is essential because it helps whirlpool as it reduce
the employee turnover and when it reduces it enhances the productivity and profitability
of whirlpool.
To fulfil the needs of continues leaning and professional development, The manager of Whir poll
can used the Kolb learning cycle in order to drive sustainable business environment.
Kolb learning cycle - This theory describe that how learning and development can apply in
range of different situation. Thus, by using this cycle manager of whirpoll enhance the
knowledge and skills among the employees.

Figure 1 Kolb’s learning Cycle
(Source: Kolb’s Learning Cycle. 2018)
Experience
In this stage, employees of the whirlpool share their personal and professional experience with
their supervisors and colleague. This new idea and experience helps to whirlpool that they can
use these ideas into the business to drive the profitability of the whir poll.
Refection
In this stage, employees describe their understanding level as they perform their job with their
present and past knowledge.
Conceptualization
In this stage, employees of whirlpool participating in the training and enhance their knowledge
and experience and give their hundred percent to achieving the overall objective of the firm.
Test
In this stage, the manager of Whirlpool taking active action related to training programme as
they analyse that what should be included in training programme that builds the future
expansion of business so planning must be taken place in order to drive sustainable business
performance.
LO3
P5. HPW contributes to competitive advantage or employee engagement
High performance working is the framework which helps organization to improve the quality in
product, better customer service, customer satisfaction, reduce employee turnover, higher
profitability, employee satisfaction etc. Thus, HPW provides the financial and non financial
benefits to whirlpool as it leads the profitability of organizational. There are some contribution of
HPW related to competitive advantage and employee engagement.
Employee motivation – High performance working is enhanced the motivation among the
employee as they are more responsible and they make the best product for the whirlpool. They
take more initiatives and they share their ideas to the manager for improving the process, product
and service so it can provide more positive mentality and higher engagement.

Better financial result – This is one the main benefit of using HPW in the whirlpool because it
provides the financial benefit to the whirlpool as employee do their work properly so, they
increase the productivity. Thus, productivity is increase that mean profitably will increases result
market share of whirlpool is enhances and customer trusted on the product. Finally, firm get
huge financial benefits so they better control their budget and cost of production as result, the
financial situation of the organization improves and stabilizes (Ryan and Connor, 2019).
Competitive advantages – This advantages is one of the most because the main purpose of
applying the HPW in the business is take the competitive advantages. Thus, using the HPW in
the business whirlpool get the financial benefits as result Achieving higher HPW scores that
means it is positive for the firm because high financial results leads the profitability. On the other
side the best financial result attract the stakeholders as they invest their money in the business so,
the best financial results in comparison with its competitors it leads the competitive advantages
because it helps to attract the huge number of customer and also many investor wants to invest in
the company due to positive financial result.

M2. Analyse of the importance of implementation of continuous professional development
through learning cycle
Due to Kolb-learning-cycle theory, Whirlpool is able to identify the reason behind the
problems arise in the employees' continuous professional development which lead manager to
arrange training program in order to improvement in the learning process of employees.
M3. Benefits from the application of High performance working in the organizational context
Due to application of HPW in the organizational context of Whirlpools, Employees feels
that they are an important part of the organization. This lead them to achieve their targets on time
with effectively. Overall organization is able to achieve their objectives. It results in
enhancement in profitability and revenue generation (Pareek and Purohit, 2018).
LO4
P6. Different approaches to performance management and their support to high performance
culture and commitment
Performance Management — Performance management refers to the process of managing,
evaluating and ensuring the activities of employees which must be going towards the
achievement of organizational goals. In this process, manager set the performance standards and
evaluate the performance of employees & organization in the context of that performance
standards. It is a continuous process. It is also one of the most important concept in human
resource management.
Approaches to Performance Management — There are various performance management
approaches which is being used by Whirlpool. These approaches are as follows -
Collaborative Working Approach — Under this approach, manager of Whirlpool try to create co-
ordination between various employees and their performance in order to increase the
collaboration. In order to create co-ordination, Company has adopted open communication
system and employee involvement system which encourage employees to voice out and share
their ideas with others. It leads to enhancement in understanding between employees in the
organization. Due to creation of understanding, they get to know about the strengths and
weaknesses which lead to creation of co-ordination between performance and activities
conducted. Co-ordination leads to collaboration between employees. Overall, there is creation of
collaborative and good working environment in the Whirlpool.

Feedback Approach — Under this approach, manager of Whirlpool Company decides the
performance standards of employees as well as organization too. After determination of
performance standards, Manager evaluate the performance of employees with the standard
performance and accordingly give them feedback in order to improvement in their performance.
Like this, manager monitor the overall organizational performance in the context of performance
standards and accordingly list down the feedback in order to improvement. After giving
feedback, manager provide training program to the employees so that employees can acquired
required skills and knowledge to do the performance effectively and efficiently (Goffee and
Scase, 2015).
Support of Approaches to High performance culture and commitment
Collaborative Working Approach — Due to this approach, there is creation of collaboration and
cooperation between employees and their performance. This lead Whirlpool to achieve their
organizational objectives on time which is beneficial for the company as it results in increasing
in profitability and revenue generation. Overall it leads to the employees satisfied and happy.
Satisfied employees create high performance culture in the organization in which they are
committed and motivated towards their performance & targets which are given them to achieve
for the future.
Feedback Approach — Due to this approach, employees are getting to improvement in their
performance. Along with that they are getting opportunities to improve their working skills and
style which lead them to become more experts and efficient. This leads to improvement in high
performance culture and they become more committed towards their work.
M4. Critically evaluation of different approaches to performance management
Collaborative Working Approach —
Advantage – This approach is benefit for strengthen of the relationship between employees and
employers.
Disadvantage – This approach lead to increase in dependency on other department which
sometimes can lead to delay in the completion of work.
Feedback Approach —
Advantage — This approach lead manager to get to know about the skill gap of the employees
and organization both.
Disadvantage — It can be time-consuming for the organization as well as for the manager too.

D2. Improvement in employee engagement, commitment and competitive advantages through
high performance working system
Due to high performance working system applied by the Whirlpool in their organization,
Company is able to involve their employees in planning and decision-making process. Human
resource department is able to hire qualified and talented employees. Due to proper reward
system, company is getting committed and motivated employees for the organization. Overall
there is improvement in employee engagement and employee commitment. This lead to
improvement in performance and achievement of objectives. Overall, company is able to gain
competitive advantage (Shidhaye and et.al, 2016).
CONCLUSION
From the above study, it has been summarized that there are certain skills, knowledge &
behaviours which make HR employees professional and help them to grow more. Personal skill
audit helps employees tp identify their skill gap. Professional development plan helps employees
to do improvement in their weaknesses which make them efficiency. Learning, training and
development are the part of continues learning and development concept which is most
important for the career development of the employees. High performance working system is an
important system which is being applicable to the organization in order to gain competitive
advantage. There are various performance management approaches which is being used in high
performance woking system as well as culture.

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through:<https://www.simplypsychology.org/kolb-learning-cycle.jpg?
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