Effective Management and Leadership Skills

The assignment focuses on the development of managers with best managerial skills like interpersonal skill, communication skills, honesty, good values, etc. It also analyzes organizational changes due to demographic and economic factors, and makes a SWOT analysis for self-improvement. The case study provides insights into how Glenmore has planned its management to achieve success through effective management and leadership.

DEVELOPING
MANAGER

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
AC1.1 Principles and practices of management behaviour....................................................1
M2 effect of management style on organisation....................................................................3
AC1.2 leadership characteristics............................................................................................3
AC1.3 Types of communication............................................................................................4
AC1.4 organisational culture and management of changes in the services of the company..4
Task 2...............................................................................................................................................5
AC2.1 Personal managerial skills...........................................................................................5
M3 perwsonal statement for aplying for job in hospitality organisation................................6
AC2.2 SWOT analysis of personal managerial skill..............................................................6
D2 importance of SWOT........................................................................................................6
AC2.3 SMART Model...........................................................................................................7
Task3 ...............................................................................................................................................7
AC3.1 motivating the team.....................................................................................................7
AC3.2 justification of management decision.........................................................................7
M2 appropriate diagram of Maslow's motivation theory ......................................................8
TASK 4............................................................................................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Manager plays a vital role for any company in successfully managing its affairs and
operations. It is a very important task for every company to develop its managers so that they can
be able to manage the organisation's operations effectively(Anderson and Mehta, 2015).
Glenmore lodge is a UK based company providing accommodation and other facilities. The
present report will discuss different principles and styles of management like autocratic,
democratic etc. Different characteristics of leadership and organisational culture will also be
highlighted in this report. A part of this assignment will deal with the reflective of own
managerial and personal skills along with a development plan for improving the weaknesses.
TASK 1
AC1.1 Principles and practices of management behaviour
a)
Management refers to a process in which company performs its task regarding managing
all the affairs and operations of the business. Management process is a never ending process
which starts with performing planning regarding achieving organisational goals and objective of
the company. Since success of any organisation depends upon the management of the
organisation, it is the major task for every company to have a strong management. . In other
words management can be defined as an art of preparing a team of people and manage them in
an effective way in order to accomplish the organisational goals efficiently(Arnaud and Mills,
2016.).
On the other hand, authority can be defined as a specific power and right of any
individual to perform any task and decision making in the business organisation in order to
achieve their own objective of the job. Management majorly have authority of decision making
in the organisation. Glenmore provides authority to each employee in the organisation as per
their skills and knowledge in order to enhance smooth and effective learning in the organisation.
b)
Basis Autocratic Democratic Laissez faire Persuasive
Meaning In this style, all
individuals are
not allowed to
Democratic styles
involves both
managers and
Laissez faire
style provides all
the employees of
Persuasive style of
management provides
the decision making
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make any
decision. Only
team leaders
are supposed to
make decisions
for the
company.
their subordinates
in the decision
making process.
It needs a proper
and extensive
communication in
the organisation in
order to take
effective
decisions.
the company to
make decisions
as per their own
needs.
power to the managers
only. They don't
involve their
subordinates in decision
making, but they make
sure that all the
employees are aware
about all the decisions
along with its effect on
the company.
Differences It doesn't
provide an
authority to all
the individuals
regarding
decision
making for the
company.
It makes the
leaders to have
control over the
individual
decision making.
It doesn't give
authority of
decision making
to subordinates.
But, it provides a
right to participate
in the decision
making
process(The 7
Most Common
Leadership Styles
& How to Find
Your Own, 2018).
It gives a right to
all the employees
to make
decisions as per
their own needs.
Only managers can take
decisions but they have
to communicate it with
subordinates.
Merits Helps in
building a
Provides high job
satisfaction to all
Enables
employees to
Helps in making
employees more aware
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strong business
structure.
employees. work as per their
own
requirements.
about the company.
Demerits Employees are
being involved
nowhere which
creates less job
satisfaction.
Can tends to
conflict among
managers and
employees.
Can leads in
creating cheose
in the business
operations.
Can leads to wrong
decision making.
Similarities
Although, all the styles are similar to each other as all styles ask management to provide
decision making authority to their subordinates in different ways. These styles also helps the
management in grow the knowledge and decision making power of the employees.
Glenmore uses Persuasive style of management for the purpose of decision making
authority within the organisation. Due to adoption of this style, management do not allow the
employees to participate in the decision making, but all the decision taken by the management
are being informed to all subordinates properly.
M1 Effectiveness of management style for Glenmore hotel
By adopting Persuasive style, organisation has become able to take proper decision for
the business, also by informing it to all employees, management has become able to maintain a
strong organisational culture in the company.
AC1.2 leadership characteristics
An effective leader needs to have many characteristics like interpersonal skills,
confidence, values, communication skills etc. interpersonal skills includes skill of listening, body
language, leading, questioning, etc. An effective leader needs to have these skills in order to lead
its company more effectively(What Are the Characteristics of a Good Leader, 2019).
Leader have to be confident for the work and team so that leader can build trust of
subordinates and lead the team more effectively. Because, unless the leader will be confident
about the task, leader can not convey any task or information properly to subordinates.
A leader with good values can lead to build positive values among the team members. It
leads in building good values in whole organisation. A leader also needs to have a great
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communication skills in order to convey all the information and task to be performed by them
more effectively(Bolden, 2016).
D1 Recommended leadership characteristics for the organisation
Being a manager, I think a leader must have great communication skills as the
performance of the team depends upon how leader has make the team understand their own
tasks. For example, if leaders don't have strong communication skill then team members won't be
able to understand their task clearly which will definitely result in non completion of task and
failure for the organisation.
AC1.3 Types of communication
Communication can be defined as a process of exchange of information from one person
to another. The parties involved here are called as sender and receiver.
Communication process Explanation and example
Verbal It means transforming information through words and sounds.
Example, speeches, group discussion, etc.
Written It refers to interacting with people using written words. Example,
memos, reports, letters, etc.
Non-verbal It means transferring the informations and feeling through
gesture and postures. Example, smile, waving hands, etc.
Barriers of effective communications
No. Barriers
1. Lack of attention of listener or any distraction.
2. Physical disability
3. Difference of language known, culture, etc.
AC1.4 organisational culture and management of changes in the services of the company
Organisational culture involves internal environment of an organisation. It includes
assumptions, values, beliefs of the organisation as a whole. Glenmore have strong culture. It has
effective plans and strategies in order to face various organisational problems and economic
changes as well.
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Demographic changes
It refers to difference in the organisational values for the employees due to their
characteristics like age, gender, experience, etc. service provided by the organisation can be
different for its male and female employees, also differ on the basis of their education level,
skills, etc.
Glenmore provides special facilities to female employees in order to make them feel
comfortable in the organisation.
Economic changes
Change in economy of the country influences the organisational culture of Glenmore.
Change in inflation rate of the country influences the spending capacity of the country and
number of consumers of the company as well. It brings changes in the company's strategies,
plans for whole organisational culture(Dolan and Kawamura, 2015).
Glenmore have strategy to make research of economic changes frequently in order to
innovate the plans accordingly and achieve its objectives efficiently.
Legislative changes
Legislative changes means change in law, rules and regulation of the country. Glenmore
needs to take into account all the laws having impact upon its business like consumer protection
law, competition law, tourism laws, etc.
Before developing any rule, company reads all the laws and regulations carefully in order
to not making any plan against any law.
Task 2
AC2.1 Personal managerial skills
Being a manager, I need to have the best skills so that I can handle the operations of
whole organisation more efficiently. For the best managerial performance, I make an open
communication with the whole team in order to identify employee’s behaviour for the company.
I also perform a major task of solving all conflicts between the subordinates for making them
work in a team(Holten and Brenner,2015).
Being a leader, I delegate authorities to my subordinates as per their own skills which
helps in enhancing their skills and develop the individuals. I also take feedbacks from the
subordinates frequently for identifying their needs from their jobs in order to helps the company
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in providing the best job satisfaction to employees. Problem solving nature and motivation power
are best leadership skill examples.
For creating the best interpersonal skill in me, I have a questioning behaviour in my
personality so that I ask questions to my team and get all the information needed for providing
job satisfaction, achieving goals and completion of tasks as well. I also try to build a kind of
body language, so that each subordinate can get attract towards me and easily believe in my
information provided. Realibility and negotiation are examples of interpersonal skill.
For influencing my communication skills, I used to listen all the feedbacks, complaints
etc. of provided by the subordinates and understand them properly in order to make their
solutions efficiently. Being a manager, I also male all kid of commination with my subordinates
for emotionally attaching with subordinates and influence their interest in the company.
Friendliness, confidence are examples of communication skill.
M3 Personal statement for applying for job in hospitality organisation
I want to apply for the post of hotel management. As I have personal interest in this job
profile. I can see various career opportunities through this profession and I want to develop my
career in this field as well. This job contains maximum worth comparing to other job options.
Hence, in my opinion, this will be the best career option for me.
CV for Human Resource Managerial
Name:
Email id:
Qualification: BBA, MBA in human resource management
post applied for: Human resource manager
Personal skill: having good communication skill, leadership quality.
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AC2.2 SWOT analysis of personal managerial skill
Strength
I have Good communication skills, leadership
skills, I can make connection with people
easily as well.
Weakness
I am quite weak in time management, solving
conflicts and communicating with subordinates
for getting their feedbacks for the company.
Opportunities
This job profile is having high value, and I can
also get more career opportunities in future
through this job.
Threats
Being a manager I have threat from peer and
also from my colleague being my competitors
in the organisation.
D2 importance of SWOT
SWOT analysis of personal skills helps the individuals in their own development as they
identify their own strengths, weaknesses, opportunities and threats as well(Sander and Caza,
2015). Through this, they can develop themselves by planing for removing their weaknesses,
capturing opportunities and making strategies for making themselves save from the future
threats. It helps the Glenmore in developing its individuals on their own without implementing
any cost and making the individuals more efficient.
When the person starts self analysing, it helps in developing them as per their own
interest which leads in their expertise development.
AC2.3 SMART Model
After making SWOT analysis, a person can be able to identify the areas where personnel
needs to overcome for person's better growth. As per the above analysis, person is weak in time
management, as per SMART model, first the individual has to identify an area for improvement,
i.e. time management. After identification, person needs to measure how much improvement is
needed in the field. After it, person needs to analyse the actual result that can be achieved with
the available resources, and also needs to specify the time in which the weakness can be
overcame completely.
In this way a person can overcome from all the weaknesses easily and help the Glenmore
in achieving its targets easily(Hope, 2016). It enables the individual to reduce the weaknesses,
and enhance the strengths as well.
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TASK 3
AC3.1 motivating the team
Being an operational manager of Glenmore company, it is my responsibility to help the
company in motivating the employees to work with their full efficiency without any extra pay by
the company.
Also, I will provide medical insurance to the employees in order to provide the
employees physical safety in the company. For the purpose of fulfilling social need, I will create
a kind of environment in the Glenmore in which people will feel free to make conversation with
each other. I will also provide the employees a self evaluation strategies so that they can analyse
their own performance and be self motivated for their own better performance in the
organisation.
AC3.2 justification of management decision
Being an operational manager, I will make decision regarding providing the job
satisfaction to the employees so that they can work with more efficiency and potential. For this
purpose, I adopt Maslow's motivation theory.
As per Maslow's theory, first I have to satisfy basic physiological needs of the individuals
i.e. food, shelter, cloths and other necessities along with providing them a healthy working
environment. For example, providing them fix amount of salary, providing medical insurance
of the individual, etc. Unless the individual will safe within the organisation, he would not work
with his full efficiency.
After providing basic security to employees, they want to get social security for example
getting desirable friendship in the society, having dominant position, etc. Ego need arises after
satisfaction of social needs i.e. improving their self esteem in the society from the job, getting in
independence, etc.
After satisfaction of all the needs, an individual needs to maximise his own skills and
abilities. I can motivate all the employees for performing their task efficiently without getting
any extra pay.
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In this way I will create a plan based on Meslow's motivation theory in order to motivate
its employees for performing their job with the highest efficiency and potentials.
M2 appropriate diagram of Maslow's motivation theory
TASK 4
Covered in PPT
CONCLUSION
On the basis of above study, it has been concluded that Glenmore has planned its best for
developing its management. It has helped the company in getting more success through best
management. Its managers have the best managerial skills like interpersonal skill,
communication skills, honesty, good values, etc. which has helped the manager in managing its
team with the best potentials. Managers have also analysed all the organisational changes due to
some factors like demographic, economic, etc. it has helped the company in taking best decisions
regarding theses variations. Glenmore's manager has also made SWOT analysis of their own
which has helped them in improving and develop their own skills by identifying the
opportunities of development and identifying the areas where they need to improve themselves.
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Illustration 1: Maslow's motivation theorySource:
(Maslow’s Hierarchy of Needs Theory,(2015)

REFERENCES
Books and Journals
Anderson, R. and Mehta, R., 2015. Developing Managers Who can Manage and Lead Sales
Forces in Multicultural Markets. In Proceedings of the 1998 Multicultural Marketing
Conference (pp. 368-372). Springer, Cham.
Arnaud, N. and Mills, C., 2016. Middle managers play an essential role in executing
change. LSE Business Review.
Bolden, R., 2016. Leadership, management and organisational development. In Gower
handbook of leadership and management development (pp. 143-158). Routledge.
Dolan, S. L. and Kawamura, K. M., 2015. Cross cultural competence: A field guide for
developing global leaders and managers. Emerald Group Publishing.
Holten, A.L. and Brenner, S.O., 2015. Leadership style and the process of organizational
change. Leadership & Organization Development Journal. 36(1). pp.2-16.
Hope, A., 2016. Laying the foundations: Developing future leaders and managers’ capacity to
contribute to sustainable development.
Sander, E. J. and Caza, A., 2015. 5 The role of leadership in developing the innovative
manager. Handbook of Research on Managing Managers, p.87.
Online
The 7 Most Common Leadership Styles & How to Find Your Own. 2018. [Online]. Available
through:<https://blog.hubspot.com/marketing/leadership-styles>
What Are the Characteristics of a Good Leader. 2019. [Online]. Available through:
<https://www.ccl.org/blog/characteristics-good-leader/>
Maslow’s Hierarchy of Needs Theory. 2015. [Online]. Available through
<https://www.managementstudyguide.com/theory-x-y-motivation.htm>
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