Developing Manager

Developing Manager

Table of Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
1.1 Comparing different management styles.........................................................................3
1.2 Discussing several types of leadership characteristics.....................................................3
1.3 Evaluating communication process that is undertaken by the business organization......4
1.4 Analyzing culture and change that takes place within the business organization............4
TASK 2......................................................................................................................................5
TASK 3......................................................................................................................................5
3.1 Set and prioritise objectives and targets to develop own potential..................................5
3.2Description of managerial decision made to support achievement of agreed goal...........6
TASK 4......................................................................................................................................7
4.1 Explanation of own managerial and personal skills will support career development...7
4.2 Review career and personal development needs..............................................................7
REFERENCES.........................................................................................................................10

INTRODUCTION
In the present time, growth and success of the business organization is highly
dependent on the skills as well as abilities of manager. Moreover, manager plays a vital role
in framing competent strategic and policy framework that directly aid in the profit margin of
firm. Further, manager also provides direction to the employees about the manner in which
they need to perform the task or activities. The present report is based on Hilton and Marriott
which are one of the leading hospitality organizations of UK. In this regard, report will
develop understanding regarding the management style, leadership characteristics and
cultural aspects of an organization. Further, it will also shed light on the motivational and
career development aspect to the large extent.
TASK 1
1.1 Comparing different management styles
Hilton undertakes democratic style of management with the motive to fulfill the aims
and objectives. In accordance with such style, manager of hotel encourages their personnel to
give valuable input which aid in the gross margin of firm. Such leadership style is highly
effective which assists business unit in enhancing the motivational aspect of personnel
(McPherson and Macnamara, 2017). Moreover, employees feel high level of motivation
when company takes suggestions for them while framing the strategies and policies. On the
other side, Marriott International does not involve their personnel in decision making aspect.
Team of higher management takes decision by evaluating the market trend and other factors
on the basis of their expertise level. Hence, such management style places negative impact on
employee motivation and thereby affects their profitability. Besides this, such style also
restricts employee creativity and there by hampers the development aspect of firm.
1.2 Discussing several types of leadership characteristics
Manager of Hilton and Marriott must have following leadership characteristics which
in turn help them in making contribution in the attainment of organizational goals and
objectives are:
 Motivation: Usually, motivated employees are highly productive as compared to
others. Thus, leader of the hospitality organization must have ability in relation to
encouraging the personnel. The reason behind this, in service industry customers
makes interaction with personnel at initial level (Traynor, 2016). In this, by enhancing

the motivational aspect of personnel manager can maximize both productivity and
profitability.
 Team building skills and conflict resolution: Now, teamwork is highly preferred by
the business organization with the motive to gain competitive edge over others. Thus,
manager must have skills in relation to framing highly effectual team. Along with
this, conflicts are usual when people work in a team. Thus, leader also has ability to
resolve the conflicting situation or aspects.
 Leadership style: Autocratic, democratic and laissez faire are the main leadership
styles which are undertaken by managers (Solomon, Costea and Nita, 2016). Thus,
leader also needs to employ suitable style in accordance with the specific situation. In
this, leaders of Hilton and Marriott must have competency level in relation to
making selection of suitable style.
1.3 Evaluating communication process that is undertaken by the business organization
Both formal and information communication takes place within Hilton and Marriott.
Formal communication is the one in which management communicates mission, vision and
goals to the personnel. Along with this, higher management of firm provides information to
the employees about business activities and functions through the means of mail (Thorpe,
2016). Further, there are several friendship groups also taken place within the firm who share
their ideas and suggestions with each other in an informal way.
Further, Hilton also follows lateral communication aspects with the motive to develop
co-ordination in the work aspect of different department. However, on the other side, Marriott
follows downward communication process (Lateral communication, 2016). On the basis of
this aspect, employees of business organization are obliged to work according to guidelines
of higher management. Hence, Board of Directors does not take input from personnel and
frame strategies on the basis of their won understanding.
1.4 Analyzing culture and change that takes place within the business organization
Hilton follows divisional organizational structure to manage all the business
activities and functions more effectively. Hence, different departments are made by the firm
to fulfill the aims and objectives within suitable time frame. Marketing, finance, operations
etc, department works according to the roles and responsibilities which are provided to them.
Thus, each division is responsible for accomplishing the goals and targets which are allotted
to them. According to such divisional structure team culture is followed by Hilton. For