Report On Hilton & Marriott Hotel - Different Management Styles

THE DEVELOPING
MANAGER

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
1.1 Comparison of different management styles between Hilton and Marriott hotel............1
1.2 Discuss leadership characteristics of Hilton and Marriott................................................2
1.3 Evaluate communication process in selected business.....................................................3
1.4 Analyse organisation culture and change in selected business. ......................................4
TASK 2............................................................................................................................................6
2.1 Performance management skill........................................................................................6
2.2 Analyse personal strength, weaknesses, opportunities and threats..................................6
2.3 Set up the priorities objective and develop own potential................................................6
TASK 3............................................................................................................................................6
3.1 Leading and motivating a team in order to achieve agreed goals and objectives............6
3.2 Managerial decisions which support in order to meet with agreed goals and objectives.8
TASK 4............................................................................................................................................9
4.1 Explanation of how managerial and personal skills support for develop carrier.............9
4.2 Preparation of personal development plan.....................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
For each and every manager it is very necessary to develop himself at the workplace
which helps to become highly productive and achieve its goals and objectives. Without
development it is not possible to grow up in the market and perform well in comparison to
previous situation. In the present report hospitality sector is chosen where Hilton and Marriott
hotel are taken for analysis. The report throws light on different management styles which are
used by both the hotels. Further, describes various practices and principles of the manager which
are used at the workplace. It shows SWOT analysis of general manager of the Dorchester hotel,
London. Apart from this it describes managerial skills and motivational theories which lead to
achieve agreed objective in the firm. At the last the report shows personal development plan to
assess current performance and its future needs.
1.1 Comparison of different management styles between Hilton and Marriott hotel
Hilton Marriott
 Hilton hotel is a global brand of full-
service hotels. They have 540 hotels
and resorts in 78 different countries.
Hilton hotels are the one of the best
hotels . They provide a quality services
(Parida and et.al., 2015).
 Different different hotels adopt a
different different management styles .
 Hilton hotel adopt a participative style.
That can be help in to motivating the
employee.
 In this style organisation will motivate
the employees for the different different
benefits.
 And provide incentives , provide some
awards like employee of the month and
employee of the year. And so many
 Marriott hotels is a one of the global
brand of hotels. They provide a high
class of services .Satisfied the customer
needs. These hotels are presents in
world-wide .
 Marriott hotels has adopted a
contingency management which
revolves around the human relations
approach, and employee satisfaction.
 Marriott gives large importance to its
subordinate, as they ultimately are the
reason why the brand has been
successful for so many years (Baron
and Parent, 2015).
 Associate opinions are highly valued by
members of management.
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more rewards.
 And also providing some bonus and
discount coupons for travelling
 In this style creating harmony between
employees and managers (Tabassi and
et.al., 2016).
 In this style objective should be built
good performance management, and
good communication and develop a
good relationship with customers.
1.2 Discuss leadership characteristics of Hilton and Marriott.
Leadership is the ability of a manager to induce the subordinates to work with
confidence. Leadership is the potential to influence behaviour of others. It is also defined as the
capacity to influence a group of people. Leaders are create a future vision and motivating the
employees to achieve the goals
Characteristics of Leadership
11 It is a inter-personal process in this managers into influencing and guiding workers
towards the goals (Steinemann, Iacobellis and Cayan, 2015).11 intelligence, maturity and personality all these qualities are present in persons.11 It is a group process. It involves two or more people interacting with each other.11 Leadership must be empathy, consistence, honest and communicative and flexible.11 Leadership is situation bound. There is no best style of leadership. It all depends upon
tackling with the situations.11 Another characteristic of the leader is that it must have an effective as well as efficient
communication skills which lead to achieve goals and objectives in an appropriate
manner.11 Further, leader must has an ability in order to delegate overall team.11 Leader, must have a confidence at the workplace as well as ability to provide proper
guidance to the individuals.
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