Study on Effective Business Communication
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Added on 2020-03-28
Study on Effective Business Communication
Added on 2020-03-28
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Running head: EFFECTIVE BUSINESS COMMUNICATIONEffective Business CommunicationStudent’s name:Name of the university:Author’s note:
1EFFECTIVE BUSINESS COMMUNICATIONTable of ContentsIntroduction......................................................................................................................................21. Diagnosis and Reflection.............................................................................................................2a) Five diagnosis tools related to communication.......................................................................2b) Findings of the personal tools.................................................................................................4c) Two communication issues.....................................................................................................6d) Professional interaction...........................................................................................................62. Literature review..........................................................................................................................7Two issues in communication.....................................................................................................7Theoretical perspective of communication..................................................................................8Models of communication...........................................................................................................8Interpersonal behaviour theory..................................................................................................113. Action plan.................................................................................................................................11Short courses to develop skills..................................................................................................11Undertaking postgraduate communication courses...................................................................11A reading plan............................................................................................................................12Maintaining of personal journals...............................................................................................12Identification of mentor.............................................................................................................12Timelines of Action plan...........................................................................................................13
2EFFECTIVE BUSINESS COMMUNICATIONConclusion.....................................................................................................................................14Reference List................................................................................................................................15Appendices....................................................................................................................................17
3EFFECTIVE BUSINESS COMMUNICATIONsIntroductionThe main aim of the study is to analyse my communication style in the workplace usingfive communication diagnostic tools. This study will help me in identifying personal capabilityand issues. In the first section, five diagnostic tools have been described and analysed as per mypoint of view. From those tests, I would identify my two communication issues. In the nextsection, a literature review on communication and its issues will be described. In the last section,an action plan will be given based on my development of communication issues. 1. Diagnosis and Reflection a) Five diagnosis tools related to communication Workplace communication is significant as it gives the organisations to have productivityand run effectively. Employees have to communicate in right manner that must increase inmorale. In this study five communication diagnostic tools are going to use, these five are JohariWindow, Assertive communication test, communication style questionnaire, psychologicalinteractive communication and interpersonal communication test. Johari windowJohari window communication tools help people to understand themselves and others.This communication tool was used by self-help group as heuristic exercise. This model hasmainly four quadrants and people are asked to pick five or six adjectives from given list. Fromthese adjectives which better describes the personality of the users, they can choose them. Thefirst quadrant is about Arena (open) and this is related to the characteristics that perceive the
4EFFECTIVE BUSINESS COMMUNICATIONpeers. In the second quadrant it is Façade (hidden) and about this adjective, people do not awareof (Berland & Berland, 2017). In the third quadrant is called blind and this represents about whatother people think about subject. The last quadrant is about Unknown and it represents thebehaviour of the subject.Assertive questionnaire testThe assertive questionnaire is about communicating thoughts, opinion, needs and feelingsin honest and direct manner. Assertiveness is about standing up in right manner and assertivenessin communication provides control over life. In assertive communication, there are mainly threetypes of communication; the first one is about passive style. In passive communication, peoplebelieve they do not have right to assert their feelings. In aggressive communication style, theyoften offend the feeling of others. In assertive style, the people think that they have right tocommunicate and other people have the same right as well. Assertive communication tool helpspeople to understand their feelings and sense of ‘give-take' relationship.Communication style questionnaire Communication style questionnaire helps to discover the communication that the peopleacquired since childhood. This communication questionnaire asks the people aboutcommunication habit and experiences from the past. Communication questionnaire reflects thepeople ability to inspire them and it brings the potential. Communication style questionnairereflects also learning and communication strengths (Berger, 2014). Most importantly, it givesbenefits of development plan opportunity by taking the test. There are four communication stylesmainly, analyser, socialiser, director and relator. Psychological interactive-communication-skills-test
5EFFECTIVE BUSINESS COMMUNICATIONInteractive communication skill test gives the benefits of learning the communication invarious processes, like listening, speaking and writing and even in reading. In order to be expertcommunicator the communication skill test teaches the two points, sender and receiver.Communications channels are various, face-to-face, written, voice and body language as well. Interpersonal-communication-skills tests:Interpersonal communication helps in the workplace in each stage and it needs innegotiating, resolving, in the discussion of promotion and communicating with hierarchy.Interpersonal communication test asks a few questions about the user and it includes socialinteraction, workplace communication and reflective type's questions (Fussell & Kreuz, 2014).Then, based upon answers of the people, it analyses the people’s choices in insightful, verbalexpression, assertiveness, listening skills and emotion management. b) Findings of the personal toolsFindings from Johari window: Johari window test tells me about my Facade side that isknown to me but other people do not know these facts. My Façade quadrant is comprised withcheerful, friendly, happy, intelligent, and mature and introvert. In Unknown quadrant, I do notknow about myself that I am accepting, adaptable, modest and nervous and much more. Peopleor employees who work with me are unaware of the Façade side and they might be untrue also.Moreover, in the Unknown quadrant and these, all adjectives represent my behaviour that no onemay recognise. These factors are my collective ignorance of the traits. Findings from the assertive questionnaire: This questionnaire test describes the styleof communication and it represents that I seldom hesitate to address my issue to the other people.In this scenario, I am not introvert to hide my feelings and concerns. I try to bring the issue to
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