logo

Diagnosis and Reflection Effective Business Communication

   

Added on  2020-05-16

28 Pages5031 Words220 Views
Running head: EFFECTIVE BUSINESS COMMUNICATIONSEffective Business CommunicationsStudent’s name: Name of the university:Author’s note:

1EFFECTIVE BUSINESS COMMUNICATIONSTable of Contents1. Diagnosis and reflection..............................................................................................................2a) Five diagnostic tools................................................................................................................2b) Findings of the tools................................................................................................................4c) Two communication issues.....................................................................................................6d) Reflect on two recent professional interactions......................................................................72. Literature review..........................................................................................................................9a) Two communication issues.....................................................................................................9b) Theoretical understanding of communication.......................................................................10c) Models of communication.....................................................................................................11d) Theory of interpersonal communication...............................................................................133. Action plan.................................................................................................................................14a) Short courses..........................................................................................................................14b) Reading plan..........................................................................................................................15c) Maintaining personal journal.................................................................................................15d) Identification of mentor.........................................................................................................15e) Gantt chart:............................................................................................................................16Reference List................................................................................................................................18Appendices....................................................................................................................................21

2EFFECTIVE BUSINESS COMMUNICATIONS1. Diagnosis and reflection Effective business communication is important for business success and the employeesneed to have good communication to make efficient business communication within and outsidethe office premises. As stated by Adnan et al., (2017), business communication should beconcise and complete with management and employees' end. Business communication within theworkplace must be clear and the employees must show confidence while conversing with others.In this study, I am going to test my business communication skills by identifying two key areasof personal capability.a) Five diagnostic tools I have selected five diagnostic tools that can help me out to understand thecommunication issues and strengths. These five diagnostic tools are as follows:1. Soft skills test Soft skills are a combination of social skills, people skills and communication skills thathelp people in shaping the characters. Soft skills in communication are necessary to manage thepeople within the workplace (Berger, 2014). In order to manage the people, emotionalintelligence and social intelligence both are important. Soft skills of an employee are alsoreferred to as people skills as controlling and managing the people are needed. In soft skills test,there are 16 statements are there and each of the state has five scale rating like Likert scale. Foreach statement, the participant has to colour the column or scale he/she likes to choose. Afteranswering all the questions, the participants need to calculate the score of the test. Thestatements are related to the feedback, decision-making, collaboration and speaking ability.2. Verbal communication skills test

3EFFECTIVE BUSINESS COMMUNICATIONSVerbal communication in the workplace is needed to quickly communicate with people inorder to build the rapport with the co-workers. Verbal communication is the speaking ability infront of others that help the employees to gain influence, respect and become likeable amongpeople within the workplace (Couldry & Hepp, 2013). Verbal communication self-assessmenttest has 20 statements and each of the statement has 7 point scale. The participants of the testneed to respond in an honest way as possible. The participants of this test need to choose 1 to 7point based on the statement where 1 means ‘very little' and 7 means ‘a lot'. After taking the test,the participants need to calculate the score to understand the weaknesses and strengths in verbalcommunication.3. Non-verbal communication skill test Non-verbal communication among the people is done through the body language withoutwords. Non-verbal communication is included the use of visual clues like body language,physical environment, distance and touch or voice. As stated by DeVito (2015), in workingenvironment, wordless clues signal more than words through nonverbal communication. In theworkplace, the leaders or managers use consciously or unconsciously use their facial expressionsto make the opposite persons understand the meaning of the communication. In this test, thereare 8 questions and each question has four alternatives. The participants have to answer correctlyfrom the given alternatives. The participants can calculate the score after the test is done.4. Presentation skill test An effective presentation can reduce the conflict of communication. Presentation skillsare associated with the confidence, relax and performance of the presenter. According to Fussell& Kreuz (2014), employees can learn how to be comfortable and relaxed during the presentation

4EFFECTIVE BUSINESS COMMUNICATIONSand to increase the level of confidence during the presentation. Presentation skill test has 14statements and each of the statement has five-point scales. The participants need to answer thestatement accurately and five-point scales reflect ‘not at all', ‘rarely', ‘sometimes', ‘often' and‘very often'. After taking the test, the participants need to calculate the score.5. Self-perceived communication competency scale (SPCC) testEmployees within a workplace try to communicate effectively with the fellow employees.As stated by Ganguly (2017), one employee can be more competent in one situation incommunicating than other situation. On the contrary, one employee is competent in one situationand another employee is not at all competent in the similar situation. Self-perceivedcommunication competency scale test has 12 statements. The participants need to give a scorebased on the statement from 0 (completely incompetent) to 100 (competent). After taking thetest, the participants need to calculate the percentile of the sub-score through computer orcalculator.b) Findings of the tools 1. Soft skills testSoft skill is also referred to as people skill that can help me to communicate effectivelywith the employees. Soft skills test comprised 16 questions and this test score ranges from 16 to80. Fortunately, I scored 56 out of 80. Soft skill is important to me as this skill is helpful tomanage the communication from leaders' or managerial level. At the managerial level, soft skillsare important in communication to navigate the workplace environment, to work efficiently withothers and to achieve the goals of the organisation. The result of the soft skill test showed methat I can identify the work process and I like to work with co-workers. My first priority is my

5EFFECTIVE BUSINESS COMMUNICATIONSneeds; however, I like to work in collaborative. This test showed that my old habits of takingstress and tension during the work pressure. 2. Verbal communication testManagers and leaders need to build the verbal communication in order to verballymotivate the people to become friendly, clear in speaking, thinking before speaking andauthentic self-respect for the fellow people. This verbal communication test’s score ranges from20 to 140. Verbal communication is significant to perform effectively within a team. The resultof the verbal communication came with 76. There are four slabs in the results category. My scorefell into the category of second group (between 51 and 80) as my score was 76. This resultshowed that I have communication skills, but these communication skills are not well-developed.I am aware of my limits and I need personal development to improve my verbal communicationskills. 3. Non-verbal communication skill testNon-verbal communication is important as facial expression, eye-contact and gesture ofthe leaders or managers to understand the tone of the communication. Non-verbalcommunication skill test had eight questions and fortunately I managed to give all answers right.Therefore, I got the score between 35 and 40pts. This score showed that I am an excellentcommunicator. This score also showed the potentiality of me that my gesture can make peopleunderstand what I intend to communicate.4. Presentation skills test

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Diagnosis and reflection in effective business communications
|27
|4518
|35

Effective Business Communications - Assignment
|24
|4786
|58

Communication Assignment: Communicating Methods
|23
|5393
|112

Communication Skills in Workplace Assignment
|17
|4316
|233

BUSN20017 Business Communication Assignment: Communication Tools
|21
|4928
|76

Reflective Essay- Effective Business Communication
|11
|3020
|1679