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Roles and Characteristics of Leader and Manager PDF

Added on - 11 Feb 2020

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Management and Operations
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1) Roles and characteristics (M1)..............................................................................................3P2) Various roles of a leader and functions of a manager...........................................................4P3) Theories and models of approach (M2)................................................................................6D1) Critical analysis of different theories and approaches..........................................................7TASK 2............................................................................................................................................8P4) Approaches to operations management (M3).......................................................................8P5) Importance and value of operations management.................................................................9P6) Factors affecting operational management and decision making (M4)..............................10D2) Critical evaluation of application of operations management and factors impacting thewider environment.....................................................................................................................12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................132
INTRODUCTIONSuccessful business organisations are those which function under the guidance andinfluence of effective leaders and efficient managers. M&S is a renowned cloth retailingorganisation that has acquired brand reputation due to accomplishment of goals and objectiveseffectively. In this report, the different roles and characteristics of a leader and manager havebeen discussed with their significant impact over the operations management of the company.Moreover, certain theories and models have been depicted which help in understanding theapproaches to operations management and different types of leadership. Lastly, several factors ofthe business environment and their impact over operational management and decisions of leadershave been described for enhancing the understanding.TASK 1P1) Roles and characteristics(M1)A leader is a person who develops a rightful path which is followed by other individuals.However, manager uses his tactics and techniques in making the things correctly functional foran organisation (Goetsch and Davis, 2014). M&S can maintain its corporate image and marketreputation only when there is good administration under efficient leadership. The following tabledepicts that basic characteristics and roles of a leader and manager when working in M&S.ParametersLeadersManagersCharacteristicsEmpathyConsistencyHonestyDirectionSelf-motivationIntegrityDependabilityRoleCommunicatorThinkerDecision-makerRepresentativeSupporterIntegratorAmongst the characteristics which have been denoted in the above table for a leader,direction is of prime importance. Since, major organisational decisions are to be taken by theleader himself, there has to be a vision and direction of thinking. It helps in achieving greater andbetter with wider impact (Shin, Sung and Kim, 2015). However, managers have to be self-3
motivated. They have to handle and manage their subordinates an other operations which havebeen categorised in their supervision. Encouragement and self-motivation helps in morededication and positive spirit in the working. Considering leader of M&S, he/she has to beconsistent in the decisions and process flow. There cannot be frequent changes in decisionbecause it automatically damages the credibility and reputation of the leader. On the other hand,empathy helps in approaching followers and subordinates in a better way (Armstrong, 2016).The characteristics or personality traits are helpful in utilising skills effectively whenguided in the right direction. There are particular roles which have to be portrayed by leaders andmanagers for meeting the objectives and goals of M&S. A leader has to be an efficientcommunicator who will deliver the set goals and objectives to the followers (Mujtaba, 2013).Furthermore, leader has to think deeply before taking any decision because any sort ofnegligence will affect the functioning of M&S simultaneously. Hence, leader's role is quitecrucial. Besides these crucial facts, the manager is considered as the representative of theorganisation because the ground level operations are under control of the manager. He/she isconsidered as the first person who is approached by the customer in case of any complaint orfeedback (Iles, 2014).The manager plays the role of supporter and integrator in the organisation. Variousoperations and tasks that are assigned to company staff and subordinates are managed andorganised by manager. Proper support and guidance in place of requirement is also provided bythem to the subordinates in specific situations.M&S has various retail stores and operationalcentres. Managers have to look after the entire small scale operations at their end and contributeto organisation for achieving goals and objectives. Being two significantly differentpersonalities, the manager and leader are very important for the company because their skills andtalents bring in more stability and reliability (Edwards, G., Schedlitzki and Turnbull, 2015).P2) Various roles of a leader and functions of a managerThe different roles of a leader and functions of a manager have different applicationsdepending on the type of situation they are addressing. Being a global brand, managers andleaders of M&S have to perform their specific functions accurately. The leader being directorsets up targets for every business cycle which are revised and improved according to demand ofthe situation. For example, growing demand of shift from traditional trading systems to4
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