Identifying and Implementing Solutions for Effective Consumer Service and Resource Accessibility

This document discusses the importance of problem-solving skills for managers and candidates in the hospitality management industry. It also explores the significance of feedback in the workplace and how it can contribute to the improvement of business relationships. The document provides insights into maintaining business relationships with consumers and suppliers, highlighting the benefits of effective communication and active listening.

Diploma of hospitality
management

Table of Contents
TASK 4............................................................................................................................................3
Identifying and implementing solutions and encourage team members to solve problems- 150
................................................................................................................................................3
Question-1.3A- Where managers and candidates require effective problem solving skills...3
Question 1.5A- Why feedback is important and what type of it should be passed on...........3
TASK 1............................................................................................................................................4
Maintain Business relationships with at least two parties......................................................4
REFERENCES................................................................................................................................5

TASK 4
Identifying and implementing solutions and encourage team members to solve problems
It can be analyse that leaders are facing issue at workplace that relate to consumer service
and resource accessibility which directly impact on productivity and profitability of company in
negative manner. Effective consumer services are part of business functions, without providing
effective service employees would not be able to retain potential buyers with them for longer
period of time (Kulik, Manzhos and Fartushny, 2018). Another thing is that availability of key
resources makes workers capable to perform and accomplish given task in systematic manner. In
order to solve above two issues leader can encourage each staff member to take part in problem
solving procedure and actions. They need to provide training to staff for making them capable to
solve customer queries and effectively respond them. Furthermore, in context of second issue
leader must make a list of require resources which allow them to allocate effectively, this are the
best way to solve issue.
Question-1.3A- Where managers and candidates require effective problem solving skills
Problem solving skills are really very important for leaders and managers because it
makes both of them capable to solve issues or challenges at workplace that may be impact
performance and productivity level of people who are working in any companies. These skills
can be utilized in different conditions and circumstances. Workers and managers require
problems solving skills in context of lack of resource (Khan and et.al., 2019). When employees
are absence in work area because they are facing some problems related to work, managers and
other experienced person can use above skills which make them stronger to resolve situation and
create productive culture or environment around place where skilled applicants work together for
achieving business aim and objectives.
It can be said that there are many situations occur in company where problem solving
skills require by manager and employees as well such as at the time when customers complaints
against quality of products or services which is not suitable for image of any firm in marketplace.
For instance, manager with the help of identifying problems and concern of buyers can respond
effectively and solve their complaints on timely manner.
Question 1.5A- Why feedback is important and what type of it should be passed on
Feedback is about listening actively, taking time to examine and then thinking of the
most appropriate solution to perform even better or to solve issues at workplace that can foster

abilities and productivity level (Sheard and et.al., 2017). Senior authority and managers always
seek to take regular and frequent feedbacks from consumers and workers as well in order to
identify their option about services, products and facilities. It caters positive situations and
permit considering what everyone can modify to enhance their focus and final outcomes. This
element is constructive and important to applicants ongoing development and work
improvement. It clarified expectations of staff in front of senior management, aid individual to
learn from their mistakes and builds high confidence.
Furthermore, it can be said that feedbacks related to consumers complaints taken is quite
essential as it helps to solve their reissue and improve quality of things that is really very
essential for companies to do for further success. Negative and positive feedbacks should be
passed on.
TASK 1
Maintain Business relationships with at least two parties
Every company in world of business efforts to well establish and maintain their
relationship with different stakeholders in order to sustain business and retain consumers with
them for longer period of time. The overall process require appropriate strategies and techniques
which in return provides a lot of benefits and strengthen brand image in market rather than other
players operating in same sector.
Here, it can be described that a company should maintain and effectively establish their
relationship with consumers because they can aid to increase profitability. For example,
customers are considered as key drivers of growth and success of organizations, they select and
buy products or services according to needs or requirements which turn into increasing
productivity and profit margin (Chuang, 2020). Good relations with target market can be
developed or establish when management use their communication skills such as active listening.
They should carefully listen what people want from them and what are their needs.
Moreover, another relation administration can develop with suppliers who are able to
supply raw materials and delivery products in market on timely manner (Agarwal and Narayana,
2020). It can be building through networking activities and by sharing production related
information with suppliers.

REFERENCES
Book and Journals
Agarwal, U. and Narayana, S.A., 2020. Impact of relational communication on buyer–supplier
relationship satisfaction: role of trust and commitment. Benchmarking: An International
Journal.
Chuang, S.H., 2020. Co-creating social media agility to build strong customer-firm
relationships. Industrial Marketing Management. 84. pp.202-211.
Khan, S.A and et.al., 2019. Application of continuous improvement techniques to improve
organization performance. International Journal of Lean Six Sigma.
Sheard, L and et.al., 2017. The patient feedback response framework–understanding why UK
hospital staff find it difficult to make improvements based on patient feedback: a
qualitative study. Social Science & Medicine, 178, pp.19-27.
Kulik, A.B., Manzhos, T.V. and Fartushny, I.D., 2018. Links between manufacturing functions
on consumer service enterprises. Економічний вісник Національного технічного
університету України Київський політехнічний інститут. (15). pp.519-525.