Diversity Management: Strategies for Effective Implementation

Running head: Diversity Management 1
Diversity Management
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Diversity Management 2
EXECUTIVE SUMMARY
This paper provides a business report on diversity. The study attempts to underscore the
necessity of diversity in the workplace such as better performance, employee satisfaction and
development, employee retention and greater innovation and creativity. The study also
unravels specific human resource diversity management (HRDM) practices that can be
implemented with the aim of acquiring and maintaining a diverse workforce. The report also
makes recommendations to Mark French, the CEO of CERA on the importance of adopting a
diverse workforce to achieve his mission of being a leader in the emerging field of smart
construction solutions.

Diversity Management 3
Table of Contents
EXECUTIVE SUMMARY........................................................................................................2
CHAPTER ONE: BACKGROUND INFORMATION.............................................................4
1.0 Introduction......................................................................................................................4
CHAPTER TWO: DIVERSITY MANAGEMENT AND IMPLEMENTATION
STRATEGIES............................................................................................................................5
2.1 Introduction......................................................................................................................5
2.2 Necessity of Diversity......................................................................................................6
2.2.1 Diverse Teams Perform Better..................................................................................6
2.2.2 Employee Satisfaction and Growth...........................................................................6
2.2.3 Employee Retention and Turnover............................................................................7
2.2.4 Greater innovation and creativity..............................................................................7
2.3 Implementation Strategies Using HRDM........................................................................8
2.3.1 Introduction................................................................................................................8
2.3.2 Recruitment and Selection.........................................................................................8
2.3.3 Training and Development........................................................................................9
2.3.4 Performance Appraisal..............................................................................................9
2.3.5 Compensation..........................................................................................................10
2.3.6 Occupational Development Practices......................................................................10
3.0 CONCLUSION..................................................................................................................12
4.0 RECOMMENDATIONS...................................................................................................13
References................................................................................................................................14

Diversity Management 4
CHAPTER ONE: BACKGROUND INFORMATION
1.0 Introduction
The objective of this report is to emphasize the impact of effective diversity management on
organizational performance and make recommendations to the Civil Engineering and
Research Associates (CERA). CERA is a civil construction consultancy company in Sydney
that was started in 2007. The organization target medium to large infrastructural projects in
Sydney. CERA is aimed at becoming a leader in the new innovative field of smart
construction solutions.
In order to accomplish its mission, CERA has engaged professional consultants who are
equipped with the necessary skills to undertake any construction project, have the right
attitude to work and focused on meeting the needs of the clients even beyond their
expectations. Additionally, the staff of consultants provides comprehensive services to ensure
total delivery. To sustain such quality of team, CERA attracts, rewards excellence and retains
the best of engineering employees that the market provides in addition to routine training
offered by the human resource department to equip their staff with the emerging techniques
to innovative construction solutions.
This report is structured in such a way that the first section is a discussion on the necessity of
diversity in the organization and its contribution towards improved customer service and
overall organizational performance. The second part will consider the implementation
strategies of managing diversity in an entity using HR functions. Then the report will give
recommendations to Mark French, the CEO of CERA on how to achieve the organization’s
mission through the implementation of diversity management.