The assignment content highlights the importance of resolving conflicts among team members to ensure high performance and productivity. The Action Observation Reflection (AOR) model is proposed as an effective solution to address this issue. The steps involved in using AOR include acknowledging the conflict, agreeing to cooperate with the process, ensuring open communication, defining positions, and reflecting on the situation. Additionally, the content emphasizes the role of perception in interpreting sensory information, which can influence our actions and reflections. The article also touches on the importance of motivation and performance management, highlighting how a leader's expectations can impact their followers' motivation and productivity.