Business Communication for Success - doc
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Added on 2020-05-28
Business Communication for Success - doc
Added on 2020-05-28
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ScannedbyCamScannerEFFECTIVE BUSINESS COMMUNICATIONName of the StudentName of the UniversityAuthor Note
ScannedbyCamScannerTable of Contents1. Introduction........................................................................................................................................32. Diagnosis and Reflection...................................................................................................................32. A. Five Diagnosis tools and their diagnosis..................................................................................32. B. Findings.....................................................................................................................................42. C. Two key communication issues................................................................................................62. D. Reflection from past issues.......................................................................................................63. Literature Review..............................................................................................................................7Communication issues and concept...................................................................................................7Communication Model......................................................................................................................8Conceptual skill and change in behavior.........................................................................................114. Action Plan......................................................................................................................................125. Conclusion.......................................................................................................................................14References............................................................................................................................................15Appendix..............................................................................................................................................17
ScannedbyCamScanner1. IntroductionEffective business communication is the most important thing for interpersonalcommunication to understand the clarification of message and provide effective communication tomake sense of the message. Body language, word choice, clarification, and corrections in words, thetone in a voice all these are considered as effective communication in business (Rentz & Lentz,2013). Understanding of issues and deliver the best outcomes for them can only possible from theeffective communication. Though this communication procedure, people internal characteristic anddormant form of nature comes out in this form of communication. 2. Diagnosis and Reflection2. A. Five Diagnosis tools and their diagnosisIn this assignment, the selected five diagnosis tools are Self-Perceived CommunicationCompetence Scale (SPCC), Personal Report of Intercultural Communication Apprehension(PRICA), Nonverbal Immediacy Scale-Self Report (NIS-S), and Personal Report for PublicSpeaking Anxiety (PRPSA) and Effective Business Talkaholic Scale Communication (EBTSC).SPCC determines the level of competency of different cultural level and their meetingsituations. There are many occasions when people are in the situation where a discussion is going onwith different cultural people. In that situation, communication is the best medium of express theirfeeling in an ethical way so a better form of perception can be driven by this tool (Sadia et al., 2016).In this process, the self-perceived is evaluated by the different sections of people and the attitude ofparticipants towards these kinds of people. Intercultural conversation enriches to grab new findingsand always focused on the cross-cultural communication.PRICA is developed for the interaction with cultural groups and this communication processhelp to access interethnic context of communication. PRICA is a derivative form of a personal reportthat focuses on the situational context ad intercultural communication (Thill & Bovée, 2013). This is
ScannedbyCamScanneran effective designed form that fit for the intercultural aspect and determines the suitable people forthe post.Non-verbal Immediacy is a positive signal of feeling towards another person. This iscompletely analyzed from the perspective of the judgment of the people who deliver those signals.As asserted by Shwom& Snyder (2015) Body movements, posture, signals, attitude, and aggressionall these are considered as Non-verbal and most of the cases people using these kinds of gesture forsilent understanding. Facial expression can play a vital role in communication, and most of theinteractions are done by this process. Personal Report for Public Speaking Anxiety is a situation that influencing systematicdesensitization on communication apprehension. This situation applies to the pre-session feelingbefore any performance. The performance may be any speech, any activity or related to any kinds ofphysical activities the internal situation of the person is the entire matter of this situation. Talkaholic Scale Communication is the method of identifying the over the communicativemanner of people and their tendencies to communicate at such time when interaction is not needed(Tuna, Gulez & Gungor, 2013). This is a one-dimensional demonstration of good internal and testreliability which determines over communication problems and effective mannerism of reflection. 2. B. FindingsIn case of SPCC mark division is segregated into 0 to 100, and within that scores, allqualitative aspects of people and their intercultural activities are shown in this context. In case of thepublic section, I got 61.67% that determines I have moderate conversation power and have a fair bitof knowledge to take part in the intercultural conversation. There are lots of new things that evolvethrough the process, and I certainly love those conversations which enrich my knowledge too. Incase of meeting my pro-activeness comes out more relevantly and I got 63.33%. This is a kind ofsituation when a group of people gathers and discuss in adifferent topic or different issues which arerelevant enough to enhance knowledge, but in some cases, I feel unaccustomed or uneasy with thatdiscussion as I am not supposed to take part of this discussion. So in case of group percentage, I got
ScannedbyCamScanner58.33%. In case of dyad situation, I am considered as low SPCC category as I have secured 50% andthat determines I am not able to open up in dyad situation. In case of strangers, I feel problemsituations and these situations are as embarrassing for me as I cannot even feel free to themimmediately. I am quite introvert and this problem suffers me in results of anxiety and tensions. Ihave just secured 28.75% which indicates low SPCC. In case of acquaintance, I can express myfeeling partially as they are not fully known to me so it is getting tough for me to gel with them insuch small time and that identifies my introvert attitude towards anyone. 61.25% of acquaintanceconversation demonstrates that fact that I am quite low in theaspect of meeting this SPCC. Myfreeness and urge of voice, conflict, expression all these are coming out when I am in midst of myfriend as they know me and I am quite aware of their specialty, weakness and all so I can relate thisknowledge and consider my words in that manner. In case of PRICA, I determine my nervous situations in the conversion process. I have toparticipate in different cultural seminar and meeting. In those meetings, I am quite confident aboutmy speaking and delivery but I do not have enough knowledge about all these things and this isconsidered as the challenge for me. I am getting nervous at that moment and the afraid to speak up.These situations are rare and I am quite a confidence while speaking to others. Sometimes I plannedfor my lectures and according to the provided formula I got 31 which determine Low interculturalcommunication apprehension. I need to improve this and deliver an effective way of interaction thatdevelops communication apprehension scale for the development of my interpersonalcommunication process. NIS-S is a process of non-verbal activities, and I am considered myself as in the moderatestage. Gestures, expression, facial movements, hand activities, body language all these are related tothis process, and I use my hand while speaking. There are some situations where I have to modulatemy voice for attributing any character, however, I have dignity in my body language, and I never usemy hand on the shoulder or avoid my eye contact. I have scored 88 on that occasion whichdetermines I have a good body position while talking.
ScannedbyCamScannerPRPSA is a determination of anxiety in public speaking and I am quite anxious when I haveto give a speech. I am not confused about my speaking and always stay calm and confident whenspeaking or delivering any speech. I am looking forward to this but still my nervousness creatingsome problem while giving that speech. The result of that test scored 87 which is considered as thelow speaking anxiety and this is the reason I need to improve my this section as well. Talkaholic Scale is a compulsive communication which determines the nature of interactionthat needed at the particular time and also signifies the importance of keeping quiet at the genuinetime. Sometimes there are some advantages of talking buts sometimes it considered a curse. I havesecured 21 in this segment and consider as moderate Talkaholic as I used to speak when I have toanalysis something serious or deliver any effective communications. 2. C. Two key communication issuesThe above findings I have found that major concerns in my communication are lack ofconfidence and intercultural communication. For the first concern, I have to build my attitude in suchway that fears and anxiety did not come to my mind. When I am going to deliver any kind of speechfear and anxiety rigid situation may happen before the performance starts. After the few minutes,things are quite normal and I deliver my best at that time. Confidence is the major factor in thissituation I need to improve my communication and for that motivation and confidence are the keyfactors behind that. In an aspect of intercultural communication, I need to enhance my knowledge sothat I can take my part in the intercultural communication process. Different issues used to discuss inthose situations so better understanding in knowledge and implementation is needed in that occasion.2. D. Reflection from past issuesI have faced this kind of situations in recent past. In a speech at my university I fumble at insituation at the beginning and then my speech goes on at an immense pace. The reason behind thisfumble situation is lack of confidence in the first period of time and then after few minutes, itbecomes easier. This is one of the incidents that determine my weakness about this communicationissue. Another issue like intercultural communication problem has also been faced by me in a
ScannedbyCamScannerseminar, where students from different cultural people are present on that occasion and I found itdifficult when American history conflict situation has been discussed. I am not good on this subjectit was tough for me to deliver any productive speech on that subject. I understand my weakness andtried to enhance my knowledge in a different way. 3. Literature ReviewCommunication issues and conceptCommunication issue are relevant enough to interact with people and also important forsharing thoughts and feelings. Communication can enhance business opportunities, personal growth,and interpersonal establishment, exchange of thoughts, multi-dimensional signals from non-verbalapproach and sharing of information is the key factor of communication (Popp, Raneburger &Kaindl, 2013). There are mainly two types of communication verbal and non-verbal and both thesecommunication are important to develop the level of communication level. There are certain toolsare required for the test and through this test some of the issues are highlighted.The most common communication issues are interpersonal communication. Effectiveinteraction is needed for the development of the business sector or in case of personal development.Hence, team member needs to take active participation in that process so that good issues come upand proper collaboration or team bonding evolved. As commented by Peleckien & Polajeva(2016),there are some misunderstanding can leading to miscommunication and proper leadingmannerism can change this dimension of the communication. These concerns can be solved byenduring focused on the purpose. Mounting understanding towards the people can guide to buildingpoise to approach people of diverse cultures. In this stare, it can be alleged that definite models arelinked with communication and that can be used in different categories to make certain effectiveconvey of communication.
ScannedbyCamScannerCommunication ModelCommunication model are important for the development of interpersonal communicationand showing the process in which communication functions can be deliver in a better way. In thisassignment Shannon and Weaver model is one of the basic communication models that designed asmirror functioning. In this model, there are four primary parts like Information source, transmitter,receiver and destination. Information extracted from the source and then it carried through any kindof transmitter and hit on the receiver. In between that any kind of noise is considered as theinterruption and communication relation staged on that process. The same process is applicable forthe reverse proposition and that provide enough strength over that. In this communication process,sender of the message is considered as the resource (McQuail & Windahl, 2015). Noise is creatingproblem and miscommunication can be done in that process, thus proper channelize function can bedone. Technical and telephonic conversation can be declared as the tools of this model but most ofthe cases are environmental noise is creating the problem and for this noise or interruptionmisconception occurs. Figure 1: Shannon and Weaver model(Source: Hampf& Müller-Pohl, 2013)
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