Effective Business Communication Assignment(EBC)

Running head: EFFECTIVE BUSINESS COMMUNICATION
Effective Business Communication
Name of the Student
Name of the University
Author Note

1EFFECTIVE BUSINESS COMMUNICATION
Introduction
The following paper will discuss about the various communication strategies that works
within the human beings. The diagnosis has to be done on the improvement of the personal skills
of the human beings. The personal skills have to be improved in order to assess the effectiveness
of the human beings in many cases. The feedbacks will have to be assessed in many ways
indeed. The reflective section will demonstrate about the feedbacks of the various diagnostic
tools of communication. This is very much important in the proper implications of the personal
skills of the professionals in the organizations. Many people have always faced the various issues
in the organizations regarding their communication skills. These skills will help them to
communicate with the other people and society in a much better way indeed. The communication
skills will have to be improved based on the scores obtained from the various diagnostic tools.
Better knowledge and skills will have to be gained from the better communication skills across
the organizations (Biocca & Levy, 2013). If these various diagnostic tools are utilized properly,
this will probably increase the self-reflection on the communication skills of the people. This
will allow them to improve their competencies across the communication strategies and they will
also perform in a better way altogether. This will help the people to develop their communication
skills and also this will improve their skills in verbal, non-verbal, active listening and other
sections.
Diagnosis and reflection
Some important diagnostic tolls will be assessed in this section in order to develop the
cross-cultural communication across the society and in many organizations. If I have to improve
my qualities in many ways for my working environment, I will have to inculcate many
communicative ways into myself. I will have to value the ethics in the best ways I can. This will

2EFFECTIVE BUSINESS COMMUNICATION
surely help me to communicate with the people who belong to the different backgrounds other
than mine. I will be able to build a good relationship with them. The people from different
cultures and backgrounds hold different views about me. I will have to interact with them
verbally so they can understand what I actually want to say. The improvement in the
communication strategies will also help me to become a successful listener amidst all of them. I
would become a good speaker as well. The use of the various diagnostic tools will help me to
develop the levels of my communication skills.
The social communication is also a very important thing in this aspect. The people will be
able to know the current level or the current score to judge their current condition. All those
people will be able to make developments on the level of their communication skills. In the
following portion, five diagnostic tools will have to be analyzed in order to judge my
communication skills. The individuals will be able to assess themselves by conducting the
effective communication program. The perspective of the communication skills will remain at
the main focus. The readers will feel charged up if they read this self-assessment program in the
reflective design. The readers will be able to assess their communication skills in a better way.
The very first diagnostic tool that will be addressed in this section is the Self Perceived
Communication Competence Scale (SPCC). This is a very interesting diagnostic tool in relating
to the communication in the organizations. The individuals can remain to be independent when
this scale will be applied to the individuals for assessing their communication skills. The name of
the tool itself suggests that this toll plays a major role in understanding the cross-cultural
competence among the individuals. I have felt that I possess quite an average rating in the
communication competence. My scores always prove my words in this case. My score when
presenting the talk to my friends is about 2 only. This proves that I am very weak in approaching

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the public in general. The conversation that I go through with my acquainted people can be given
a score about 4. This shows that I am more confident when I am communicating with my
acquainted people. I can improve this score around 7. This means that I will be able to converse
and communicate with my known persons and my friends. I can prominently admit that I am not
at all comfortable when I am talking to the strangers. My score in this segment is only about 3. I
lose my confidence whenever I am communicating with some unknown persons. I cannot talk to
strangers in a simple manner. I stammer and stumble many times. I can say that I am always
comfortable with all the feelings and emotions of mine when I am with my best friend. I can
point out everything. This can be given a score of 8 which is a very good one. This means that
the person with whom I have a kind of mental match, can enhance my communication skills to a
greater level.
My score in case of talking to acquainted people in the meetings is about 6. This is the
proof of the fact that I am very much easy when I am pointing out my opinions in the presence of
my acquainted people. However, this is not at all a satisfactory performance at all. When I go on
to communicate with all my friends, I score around 11, which I think is a very good score indeed.
In this aspect, when I go on to score around 16 when I am with a small group of friends. I am
always nervous whenever I am talking with the strangers. Whenever I face some group of
strangers, my score falls down to 10. This shows my nervousness. So, my total score in SPCC is
67. This is Low SPCC score indeed. I know that I have to improve upon it.
The second diagnostic tool for communication in this context is the Personal Report of
Public Speaking Anxiety. The people cannot communicate with more number of people. The
business decision must be made in haste. This process can be halted if the personas are not
comfortable with presenting their ideas. This is why the people need to communicate with