Emotional Intelligence, Cultural Intelligence & Diversity

Emotional Intelligence, Cultural Intelligence & Diversity
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Emotional Intelligence, Cultural Intelligence & Diversity
PART 1
Emotional Intelligence Workshop
The current globalized and competitive business scenario has raised a workplace revolution,
transform in workforce, technological advancements, and impact on work ethics. Individual’s
job role and responsibilities has drastically changed in comparison to its previous
generations. Due to rise in competition in the business arena, there is a constant search for the
factors that leads to excellent performance by employees and managers. Constant scholarly
researches explore different aspects that lead to the workforce contribution towards
organizational effectiveness are resulted in get through perceptions about intelligence.
Scholarly studies has given proven data on employee performance in varies industries which
developed a new field of study known as emotional intelligence (Stein and Book, 2011). The
“Intangible” factors that formulated effectiveness of success in workplace has been identifies
as Emotional Intelligence which can be elucidate as the intellectual awareness and
competency of an individual that helps him to excel in business organizations (Goleman,
Boyatzis and McKee, 2013). Research studies have shown that organization’s needs
managers with high emotional intelligence as they are more effective to obtain results from
the workforce in the contemporary complex business environment (Aghdasi, Kiamanesh and
Ebrahim, 2011). In the following report, the author has formulated a schedule of the practical
activities for the professional workshop which is based on the topics that has been discussed
in the class. The principal purpose of this workshop is to develop emotional intelligence
among the participants and assisting in acquiring future leadership qualities.
Emotional Intelligence
Emotional Intelligence can be explained as a group of non-cognitive skill, capabilities, and
proficiency that assists an individual to control and deal with the emotional responses to
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Emotional Intelligence, Cultural Intelligence & Diversity
critical events and stress at workplace (Ryback, 2012). According to emotional intelligence
expert, Daniel Goleman, emotional intelligence is that attribute which distinguishes among
effective leader from the rest of the workforce (Goleman, Boyatzis and McKee, 2013).
However, scholars argue to facilitate the skill of emotional intelligence should be developed
in employees of an organization to successfully handle changes in workplace (Zeidner,
Matthews and Roberts, 2012).
Emotional Intelligence Competency
This workshop framework consists of five primary emotional intelligence competencies and
they are- Motivation, Self awareness, Self regulation, Social skills and Empathy. These five
emotional intelligence competencies facilitate an individual in becoming an effective leader
which is established by the leadership behaviours (Fernández-Berrocal, et al. 2012). The
workshop will facilitate in understanding the traits of a successful leader-
 Leaders are trend setters and are calculated risk takers. Leaders stay focused and goal
driven individuals (motivation)
 An effective leader is positive, sincere, straight, and consistent (self-awareness).
 Successful leader has attributes like comprehensible, influential, clear-cut,
spontaneous (self-regulation).
 Leaders have excellent communication skills, good listeners and accountable to
employees (social skills).
 Leaders are influential and as a result they utilize the resources to produce desire
results.
In short, these five emotional intelligence competencies are crucial in understanding and
managing self and others.
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Emotional Intelligence, Cultural Intelligence & Diversity
The Mayer Salovey Caruso Emotional Intelligence Test
The Mayer Salovey Caruso Emotional Intelligence Test will be utilized in the workshop to
measure the ability in the participants in the aspect of emotional intelligence. This is the most
common EI tool utilized by various practitioners in measuring emotional intelligence as
ability. This test uses 141 items to calculate each of the four Emotional Intelligence abilities
i.e, Motivation, Self-awareness, Self-regulation, Social skills and Empathy (Mayer, et al.
2011). Sample questioner is provided in the appendix of the report (Appendix 1).
Analysing the emotional intelligence on the four emotional intelligence abilities enables to
objectively analyse an individual’s intelligence (Ciarrochi and Mayer, 2013). This also
showcases the unique inconsistencies which are associated to other intellectual capabilities
like speech and verbal intelligence. This framework will assist the workshop to identify and
address the diverse skills and abilities of the participants in respect to emotional intelligence.
Figure- The Mayer Salovey Caruso Emotional Intelligence Test.
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