Enhancing Employability Skills and Communication in Cygnet Health Care

The assignment aims to develop employability skills in staff at Cygnet Health Care, which will enable them to communicate effectively with patients. A feedback and open-door policy will be implemented to encourage employees and patients to share their views and suggestions. Training programs will also be designed to improve written and interpersonal communication skills of employees. The impact of implementing these strategies includes furnishing clarity, improving quality of work, increasing customer satisfaction, and increasing sales and profitability. In conclusion, employability skills are essential for individuals to be employable, and Cygnet Health Care must focus on developing these skills among its staff.

Employability Skills

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
1.1 Own responsibilities and performance objective.............................................................1
1.2 Effectiveness against the performance objectives............................................................2
1.3 Recommendation for improvement..................................................................................2
1.4 Motivational techniques to improve the quality of performance.....................................3
TASK 2............................................................................................................................................4
2.1 Developing Solutions for work based problems..............................................................4
2.2 Communication Styles at different levels of the organization.........................................4
2.3 Effective time management strategies..............................................................................5
TASK 3............................................................................................................................................6
TASK 4............................................................................................................................................6
4.1 Appropriate tools and methods for resolving work based problems................................6
4.2 Strategies to resolve the communication problem............................................................7
4.3 Impacts of implementing the strategies............................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Employability skills are the transferable skills that are required by individuals to be
employable in any organization along with efficient technical knowledge and subject
understanding. People develop their communication skills, team work, planning, organizing,
time management, problem solving skills, self awareness, leadership skills, technical knowledge
and global knowledge etc (Hartshorn and Sear, 2005). To be employable in desired
organizations. This report is based on a case scenario of health and social care organization.
Currently I am working in a Cygnet health care organization as a HR manager. Cygnet health
care organization is one of the widest independent mental health and social care provider with
high value integrated service to a huge rage of individuals.
1.1 Own responsibilities and performance objective
Being a HR manager in Cygnet health care my overall responsibility is to manage all
strategic and administrative activities of the organization. My performance objective are highly
depends on my roles and responsibilities as a HR manager. My efficiency in work will help the
organization in achieving organizations short term and long term objectives. As a HR manager
my responsibilities are as follows,
 Recruitment and selection
 Compensation and benefits of the employees
 Training and development
 Employee relations
With regards to my roles and responsibilities in the organization, my performance
objective is explained in following points, Recruiting the right talent in organization: being a HR manager my primary
performance objective is to recruit talented staff in the organization. By recruiting right
talent in organization can improve the efficiency of health care services and run the
revenue growth as well as increase market share. Talented and efficient employees in the
firm can provide effective services to patients. Thus, my performance objective is to
recruit right talent in the firm. Developing the skills of employees: Further, my next performance objective is to develop
their skills and knowledge in all fields related to their work. To retain creative and
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talented employees in the organization it is very important to develop their knowledge
and skills time to time. Skilled employees in the organization are beneficial in achieving
goals and objective of the firm. Thereby, my performance objective is to improving their
skills and knowledge.
 Managing employee relations effectively: Being a HR manager my role and
responsibility is to manage staff by resolving their queries and establishing healthy
communication with them for stability and to control staff turnover.
1.2 Effectiveness against the performance objectives
To monitor the effectiveness of against my performance objectives I will develop my in-
depth knowledge of all subjects. My primary performance objective is to developing right talent
in the organization. For this I will use various sources to attract the potential talented people.
Though, I have knowledge of external sources of recruitment and selection but I will enhance my
knowledge in recruiting people from internal sources as well. Moreover, I will improve
interpersonal communication skills to manager employee relations effectively. Effective
communication will enable me to establish good relations with employees so that they can
discuss all their queries and issues they are facing in the organization. By resolving their queries
and issues I will be able to retain talented employees in the organization which will help in
achieving the Organizational goals and objectives as well.
Furthermore, by developing in-depth knowledge of various subjects will help me in
creating positive impact on my staff and superiors. By this positive attitude the people in the
organization can depend over my work.
1.3 Recommendation for improvement
Being a HR manager in Cygnet Health Care, once I was facing an issue of team conflict,
some employees were not satisfied with the team structure due to communication problems they
were not providing proper services to patients and they were unable to manage work load. This
issue was hampering the patient services as well. As Resolution a resolution of this issue I have
identified few methods for improvement that will be also helpful in enhancing my employability
skills.
To resolve this issue of team conflict I will provide effective training to employees for
developing their communication skills. Through this I will establish good relations in employees
that will enable them to coordinate each other. Since, Cygnet health Care is the largest mental
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health and social care service provider sometimes the patients are in huge numbers and
demotivated by their illness. However, I will establish positive environment in the organization
and motivate the staff to manage the patients effectively and provide them proper treatment.
Thus, by following all these methods of improvement I can improve my performance and the
staff as well.
1.4 Motivational techniques to improve the quality of performance
Cygnet Health Care is well known for its quality and effective mental health and social
care services. Thus, motivation of the employees plays significant role in cited firm. Being a HR
manager it is my responsibilities to motivate and encourage the workforce to provide effective
services to patients. Thereby, I will use various motivational techniques to improve the quality of
performance. These techniques are as follows, Creating positive work environment: I will motivate employees by giving them positive
work environment. I will encourage team work and idea sharing in the organization. I
will ensure that staff have efficient knowledge and tools to perform their job well.
Moreover, I will involve employees suggestion for improving the services of Cygnet
Health Care. Through positive work environment I will be able to encourage the staff that
would also improve quality of performance Providing incentives: The another technique I would use for motivating the staff is by
providing them incentives on their better performance. I will motivate them by giving
them financial and non financial rewards on their performance. Financial incentives are
increased salary, cash prizes and gift cards etc. Non financial incentives are compressed
work hours and paid leaves etc.
 Recognition of their achievements: Moreover, I will recognize employees performance
to motivate them and encourage their work by giving them employee of the month or star
performer awards. Further, I will give them certificates for their achievements. Thereby, I
will recognize individual efforts to motivate employees.
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TASK 2
2.1 Developing Solutions for work based problems
Being a HR manager in Cygnet Health Care, I am responsible for managing end number
of employees and administration issues that sometimes leads to a time management problems.
There are following reasons of time management problems, such as,
 Failing to manage distractions
 Procrastination
 Multitasking
 Work Pressure
 Impatience or overlooking details
To overcome these time management problems I have started preparing a list of daily
works and divided the urgent works and important works by prioritizing them. I started planning
every day's tasks by making list and categorizing the tasks. I developed my problem solving
skills to manage the employees and clients in the organization. I avoided multitasking and started
completing task one by one scheduling the works. These time management ideas helped me a lot
in managing the staff and work pressure effectively. Effective time management helped me allot
in reducing stress level and I have being more productive and innovative.
2.2 Communication Styles at different levels of the organization
Effective communication is necessary for managing and working in efficient organization
(Irving and Malik, 2004). However, every individual possesses different communication styles
such as, interpersonal communication, non-verbal communication and written communication
etc. Most commonly used communication styles at workplace are as follows, Interpersonal Communication: At the time of managing staff at Cygnet Health care
effective interpersonal communication is essential. This style of communication provides
the detailed information of all the query is daily work related issues. For instance, Being
a HR manager, I have to resolve work based problem of staff for this I have to establish
interpersonal communication with them to get the root of the problem. Similarly, Doctors
in the organizations would also use interpersonal communication with their patients.
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 Non-verbal Communication: Further, Nonverbal communication involves various styles
of expressions, gestures, touch and eye contact etc (Durrani and Tariq, 2012). Non verbal
communication is essential in Cygnet Health Care for communicating with patients.
 Written Communication: Moreover, Written communication includes the use of words
for communication. Written communication is commonly used in business practices to
communication with managers, employees, suppliers and clients by using emails, letters,
proposals, faxes, websites, proposals and brochures etc. for instance, Doctors in Cygnet
Health Care uses reports and emails for communication.
2.3 Effective time management strategies
In today's competitive world effective time management is essential in order improve
quality of performance (Oliver, Hunt, Jones and et. al. 2010). However, only events can be
managed, time cannot be managed. Thereby, I have identified following time management
strategies, Set Priorities: for managing time effectively it is important to understand the difference
between important and urgent. Urgent works should be completed first and important
works can be completed after urgent tasks. The easiest way to set priorities is by
preparing to- do list on daily, weekly and monthly basis. By setting work priorities time
can be managed effectively. Using a planning tool: It is recommended that using a planning tool can improve the
productivity and profitability of the organization (Mukhtar, Yahya, Abdullah and et. al.
2009). Employees can use electronic planners, pocket diaries, calenders, index cards, note
pads and computer programs to schedule their daily works. Get organized: Furthermore, disorganization leads towards poor time management.
Employees should manage their important documents, bills and reports in files, folders
and computers. This will not consume much time in searching these papers when
required.
 Avoid multitasking: One more time management strategy is that employees should avoid
multitasking. Multitasking consumes more time in switching one task to another. This
result in inefficiency in works and loss of productivity (Watts, 2006). Daily multitasking
can result in difficulty in maintaining focus and concentration on work when required.
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TASK 3
Covered in PPT
Summary of the PPT
It has been founded with this presentation that in a team every team member possesses
different roles and responsibilities. However, working in team with various people can create
many works based problems such as team conflict, lack of participation of all team members and
ineffectiveness in recognizing every individual employee's performance. Thereby, it is very
important for HR manager to resolve these work based problem. These problems can be resolved
by using many strategies. This presentation summaries the solutions for ineffectiveness in
recognizing individual employee's performance. However, the employees of the firm can be
motivated by recognizing their efficient performance. Thus, to recognize there performance the
firm can provide them performance appraisals, incentives and also monitor individual employee's
performance by using 360 degree feedback. Furthermore, this presentation also summaries the
impacts of team dynamics on Cygnet Health Care organization. These team dynamics have so
many benefits such as increased customer satisfaction, increased profitability and quality
services, improved individual and team performances and so on. Moreover, this presentation also
illustrate the alternatives ways to achieves the short term and long term objectives of the
organization. Hence, it has been concluded in this report that team work and team plays crucial
role in organizations and help in achieving the firms goals and objectives.
TASK 4
4.1 Appropriate tools and methods for resolving work based problems
Being a HR manager in Cygnet Health Care services I was facing effective
communication problems at our workplace. Communication problem occurred in the
organization because of employees unclear duties and goals and message is not communicated
properly to the recipient. Thus, it was my responsibility to resolve these issues by developing
effective communication skills at workplace. Following are the tools and methods to resolve the
communication problems at workplace. Using the right communication channel: To overcome the communication barrier it is
very important to choose the right channel for communicating with people at various
levels in organization (Heimler, 2010). For instance, communication with staff regarding
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work policies and reports should be in done in written communication such as email or
letters etc. whereas, if a doctor has to communicate with patients than it must be face to
face communication or communication over phone. This communication will be strong
and clear to understand. Feedback and open door communication: Moreover, to resolve communication
problems in Cygnet Health Care, we use feedback and open door policy for employees as
well as for patients and suppliers. Open door policy and feedback allows people to put
their view points and suggestions for improvement. This method enables effective
communication in organization with employees and patients as well.
 Improvement in listening skills: One more method that I use as a HR manger in Cygnet
Health Care is by improving listening skills of the employees by designing various
training and development programs in the organization (Dacre Pool and Sewell, 2007).
Listening is most important part of communication. Listening skills directly make impact
on quality of work and job effectiveness.
4.2 Strategies to resolve the communication problem
Being a HR manager in Cygnet health Care I will use following strategies to resolve the
communication problems. Increasing motivation at workplace: To overcome the communication barrier at Cygnet
Health Care I will encourage them for their work and the level of motivation can increase
their self confidence and staff will be able to communicate with patients effectively. Feedback and suggestions: Further, feedback and open door policy in Cygnet health
Care provides open platform to share their views and give suggestions for improvement.
Being a HR manager I will provide opportunity to all the employees and patients as well
to put their suggestions and complaints. This open door policy will help in overcoming
the barrier of communication in cited organization.
 Improvement in interpersonal and written communication: Being a HR manager I am
responsible for resolving the communication problem in the organization. Thus, I will
design various training and development programs in organization to improve written and
interpersonal communication skills of the employees. I will stress out on the benefits and
importance of effective communication.
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By applying these strategies in organization it will be easy to resolve the communication
problems in organization.
4.3 Impacts of implementing the strategies
The impact after implementing the strategies to resolve communication issue at Cygnet
Health Care is as follows, Furnish clarity: Effective communication in staff provides clarity and direction to
understand the demands and needs of patients and workplace (Ehiyazaryan and
Barraclough, 2009). This clarity result in efficient services and improved relations.
Clarity in communication can set more realistic expectations and outcomes of the
organizational goals and objectives. Moreover, clarity builds trust in both employees and
the clients. Improve quality of work: Further, improvement in communication skills will enable
employees to coordinate with each other and work as team. This strategy will help them
in improving the quality of their work and employees will be able to provide quality
services to patients in Cygnet Health Care. Increase customers satisfaction: Effective communication in Cygnet Health Care will
help in providing better and quality services to the employees. The staff can establish
effective relationship with patients and provide them better services (Crebert and et. al.
2004). This will increase the customer satisfaction and result in increased sales and
profitability.
 Increase sales and profitability: Moreover, Effective communication in organization
creates better understanding of work that can result as increase profitability, sales and
quality services in Cygnet Health Care.
Thus, it is very important in organization to develop effective communication in order to
improve the quality and customer satisfaction of health and social care.
CONCLUSION
Employability skills can make significant impact on the performance of health and social
care organization and businesses as well. Employability skills can improve retention and
turnover of the organization. It can provide more motivated work force to the organization for
improving the various levels of performance. Hence, it is concluded in this report that
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employability skills are essential for individual to be employable. By developing employability
skills people can develop their interpersonal and transferable skills along with understanding the
dynamics of working with others.
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REFERENCES
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