Developing Communication Skills for Work based Problem Solving in Organizations

   

Added on  2019-12-03

13 Pages3666 Words197 Views
Employability Skills
Developing Communication Skills for Work based Problem Solving in Organizations_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................11.1 Own responsibilities and performance objective.............................................................11.2 Effectiveness against the performance objectives............................................................21.3 Recommendation for improvement..................................................................................21.4 Motivational techniques to improve the quality of performance.....................................3TASK 2............................................................................................................................................42.1 Developing Solutions for work based problems..............................................................42.2 Communication Styles at different levels of the organization.........................................42.3 Effective time management strategies..............................................................................5TASK 3............................................................................................................................................6TASK 4............................................................................................................................................64.1 Appropriate tools and methods for resolving work based problems................................64.2 Strategies to resolve the communication problem............................................................74.3 Impacts of implementing the strategies............................................................................8CONCLUSION................................................................................................................................8REFERENCES..............................................................................................................................10
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INTRODUCTIONEmployability skills are the transferable skills that are required by individuals to beemployable in any organization along with efficient technical knowledge and subjectunderstanding. People develop their communication skills, team work, planning, organizing,time management, problem solving skills, self awareness, leadership skills, technical knowledgeand global knowledge etc (Hartshorn and Sear, 2005). To be employable in desiredorganizations. This report is based on a case scenario of health and social care organization.Currently I am working in a Cygnet health care organization as a HR manager. Cygnet healthcare organization is one of the widest independent mental health and social care provider withhigh value integrated service to a huge rage of individuals.1.1 Own responsibilities and performance objectiveBeing a HR manager in Cygnet health care my overall responsibility is to manage allstrategic and administrative activities of the organization. My performance objective are highlydepends on my roles and responsibilities as a HR manager. My efficiency in work will help theorganization in achieving organizations short term and long term objectives. As a HR managermy responsibilities are as follows,Recruitment and selection Compensation and benefits of the employeesTraining and developmentEmployee relationsWith regards to my roles and responsibilities in the organization, my performanceobjective is explained in following points,Recruiting the right talent in organization: being a HR manager my primaryperformance objective is to recruit talented staff in the organization. By recruiting righttalent in organization can improve the efficiency of health care services and run therevenue growth as well as increase market share. Talented and efficient employees in thefirm can provide effective services to patients. Thus, my performance objective is torecruit right talent in the firm. Developing the skills of employees: Further, my next performance objective is to developtheir skills and knowledge in all fields related to their work. To retain creative and1
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talented employees in the organization it is very important to develop their knowledgeand skills time to time. Skilled employees in the organization are beneficial in achievinggoals and objective of the firm. Thereby, my performance objective is to improving theirskills and knowledge.Managing employee relations effectively: Being a HR manager my role andresponsibility is to manage staff by resolving their queries and establishing healthycommunication with them for stability and to control staff turnover. 1.2 Effectiveness against the performance objectivesTo monitor the effectiveness of against my performance objectives I will develop my in-depth knowledge of all subjects. My primary performance objective is to developing right talentin the organization. For this I will use various sources to attract the potential talented people.Though, I have knowledge of external sources of recruitment and selection but I will enhance myknowledge in recruiting people from internal sources as well. Moreover, I will improveinterpersonal communication skills to manager employee relations effectively. Effectivecommunication will enable me to establish good relations with employees so that they candiscuss all their queries and issues they are facing in the organization. By resolving their queriesand issues I will be able to retain talented employees in the organization which will help inachieving the Organizational goals and objectives as well.Furthermore, by developing in-depth knowledge of various subjects will help me increating positive impact on my staff and superiors. By this positive attitude the people in theorganization can depend over my work. 1.3 Recommendation for improvementBeing a HR manager in Cygnet Health Care, once I was facing an issue of team conflict,some employees were not satisfied with the team structure due to communication problems theywere not providing proper services to patients and they were unable to manage work load. Thisissue was hampering the patient services as well. As Resolution a resolution of this issue I haveidentified few methods for improvement that will be also helpful in enhancing my employabilityskills.To resolve this issue of team conflict I will provide effective training to employees fordeveloping their communication skills. Through this I will establish good relations in employeesthat will enable them to coordinate each other. Since, Cygnet health Care is the largest mental2
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