Employability Skills TABLE OF CONTENTS
Added on 2019-12-28
15 Pages5392 Words164 ViewsType: 164
Professional DevelopmentHigher Education
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EMPLOYABILITY SKILLS
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1...........................................................................................................................................11.2...........................................................................................................................................21.3...........................................................................................................................................21.4...........................................................................................................................................3TASK 2............................................................................................................................................42.1...........................................................................................................................................42.2...........................................................................................................................................52.3...........................................................................................................................................6TASK 3............................................................................................................................................63.1...........................................................................................................................................63.2...........................................................................................................................................83.3...........................................................................................................................................8TASK 4............................................................................................................................................94.1...........................................................................................................................................94.2...........................................................................................................................................94.3.........................................................................................................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONEmployability skills are termed as a requisite set of talent and skills of an individualwhich makes him/ her employable at any specific job. It is apparent that every organisation needspotential employees who can contribute in growth and development of company. At any jobdifferent roles and responsibilities are given to workers according to their qualifications andspecialisation (Ragonese and et.al., 2014). In present report, these required skills have beendiscussed with special emphasis on job profile of housekeeping manager. Further section hasdiscussed about Marriott hotel of UK which has its operations all over the world and hasestablished its fame in hospitality industry with success. The report will stress on some workbased problems and their solutions as well. At the end, a study is carried out on team work andits importance in organisation to achieve goals and objectives. TASK 11.1In an organisation of Hospitality industry I am in the position of housekeeping manager.As per this post, I am responsible for various tasks related to cleanliness of each room. Thehotels are the place where guests use to come for leisure activities and therefore expectcomfortable and relaxing rooms. For this purpose, my responsibilities is to take care of all roomsalong with whole premises of hotel. Apart from cleanliness, I am also expected to ensure that allrequired items are present in rooms as per the demand of guests (Heimler, 2010). Further, aftereach check out of customers I use to check the rooms so that no valuable items of guests havebeen left. After that, I use to instruct the housekeeping staff to clean the rooms. On that basis, Iuse to inform about the front line staff about the rooms which are vacant and which are occupiedas well so that new guests can be allotted rooms accordingly. Besides this, I use to attend guestsso that their stay at hotel can be made worthy for them. While checking rooms, I use to affirmthat rooms are in appropriate manner and if any kind of maintenance or repair is required,complete repairing facility is arranged by me. Thus, any major loss of hotel can be saved attime. The major objective of my entire performance is to ensuring the positive satisfaction ofcustomers (Wibrow, 2011). For this, I use to ask them about any extra need they require. If theyhave any complaint, I make sure that it is addressed as quickly as possible with a satisfactory1
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