Monitoring Staff Performance in Park Hyatt Sydney

Monitor Staff
Performance

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Question 1: Job Role...................................................................................................................3
Question 2: Monitoring job roles................................................................................................5
Question 3: Reward and recognitions.........................................................................................5
Question 4: Staff appraisal..........................................................................................................6
Question 5: Training options to employees................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Monitoring staff performance is the organizational activity in which it tends to analyses
the overall organizational working process. Through which it tends to ensure that company is
working as per the developed working strategy. Park Hyatt Sydney is the chosen organization for
the analysis in the report, the company tend to provide luxury hospitality services to the
customers at premium pricing. Evaluation on the different job roles is done in this report, with
that analysis on the different KPI for monitoring the overall work productivity is also being
evaluated within the report.
MAIN BODY
Question 1: Job Role
Housekeeper and Hotel receptions are the chosen job roles for conducting the staff
appraisal. Following are the roles and responsibility of the hotel receptions and housekeeping.
Job description for Housekeeping-
JOB DESCRIPTIONS
Company: Park Hyatt Sydney
Position: Housekeeping
Reporting to: Managing Director
Salary: $30
Hours of working: 9:30 AM to 6:00 PM
Overall Objective: To perform housekeeping services within Park Hyatt Sydney. The duties
include responsibilities of performing room maintenance, while providing security to customers
and their assets.
Skills:
1. Effective communication skills to communicate with customers
2. Basic computing skills
3. Inventory control skills
Duties:
1. Perform housekeeper activities like room maintenance, and cleaning the room.
2. Carrying customer luggages within hotel, mostly from lobby to the customer room.